• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

• Install and configure software applications and hardware peripherals at customer sites • Train customers how to use equipment and review job aids with client administrators/operators • Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell • Deliver solutions remotely and onsite • Stay up to date on Pitney Bowes industry knowledge

Role Description We are now looking for a number of UPS Field Service Commissioning Engineers to join our UK team, working flexibly from anywhere in the country. In this role, you will provide expert service to Eaton customers by commissioning and maintaining UPS systems, ensuring optimal performance and reliability in line with Eaton’s safety standards. You will play a key role supporting hyperscale data centres, delivering high-quality technical expertise across commissioning, testing and system configuration. No prior UPS experience is required - this is a fantastic opportunity to develop your expertise with full training provided. - Commission large-scale UPS systems across customer sites - Demonstrate strong understanding of on-line and line-interactive UPS systems - Develop and execute commissioning scripts - Conduct Site Acceptance Testing (SAT) - Use and interpret power quality meters - Perform thermographic inspections and reporting - Work with battery systems, including VRLA and Lithium-ion technologies - Set up and configure remote monitoring software - Communicate effectively with customers and stakeholders at a technical level - Apply anti-static policies and procedures - Ensure all repairs follow Engineering Change Notice (ECN) processes Qualifications - HNC (or higher) in Electrical and Electronic Engineering or equivalent - Strong knowledge of three-phase electrical installations or maintenance - Experience with UPS systems would be a plus but full training will be provided Requirements - Excellent communication skills, with the ability to explain technical concepts clearly to customers and stakeholders - Strong problem-solving mindset with a proactive and solution-oriented approach - Ability to work independently and manage time effectively in a field-based role Benefits - Competitive salary and comprehensive benefits package including generous overtime allowance - Company vehicle - Flexible, UK-wide working model - Opportunities to work on cutting-edge hyperscale data centre projects - Ongoing training and professional development - Clear career progression within a global organisation - Comprehensive health, wellbeing and pension schemes