Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The UX/UI Designer is a senior-level role responsible for the usability and adoption of AI and Data solutions. This role is for a creative and user‑centric person who is responsible for designing intuitive, engaging, and visually appealing digital experiences across web and mobile platforms. The UX/UI Designer is responsible for shaping end‑to‑end digital experiences through a combination of user-centered research, interaction design, and visual interface design. This role requires the ability to translate complex business requirements and user needs into intuitive, elegant, and scalable digital solutions for web, mobile, and enterprise applications. This role works with stakeholders across the organization and member users to understand requirements and define the scope of use cases and collaborates with cross‑functional teams—including AI Solution and Data Products architects, advanced analytics, member experience, and marketing to translate use cases, requirements, and user insights into effective design solutions. Qualifications - Minimum of 8 years of experience in user research and user interface design. - Bachelor’s or Master’s degree in Computer Science, Information Systems, Data. - Proficiency in Figma, Sketch, Adobe XD, Illustrator, Photoshop, or similar tools. - Strong understanding of UX principles, design systems, and interaction design. - Experience conducting user research and usability testing. - Ability to create wireframes, user flows, and prototypes (low and high fidelity). - Strong visual design skills with attention to typography, layout, and color theory. - Excellent communication and storytelling skills. - Experience training/presenting to end users & stakeholders. - Experience as an Agile Scrum team contributor/strong working knowledge of agile methodologies. - Experience working in complex ecosystems (enterprise software, AI/ML tools, healthcare, finance, e-commerce, etc.). - Knowledge of service design methods and holistic experience design. - Experience with prototyping tools such as Principle, ProtoPie, Framer, or After Effects for motion design. - Experience designing with data, dashboards, visualizations, or analytics-heavy interfaces. - Understanding of product strategy, KPI frameworks, and experiment-driven design. Requirements - Auto Insurance industry experience a plus. - Experience working in Agile or cross‑functional product teams. - Familiarity with HTML/CSS fundamentals. - Experience designing for enterprise, SaaS, or mobile-first products. - Knowledge of accessibility guidelines and inclusive design principles. - Working knowledge of agile team tools (Jira, Confluence). - Experience using UI design tools, such as Figma, Axure, etc. - Experience conducting Customer Journey Mapping sessions. - Experience translating improvement opportunities into actionable items. - Seasoned use of MS tools (Word, Excel, Visio, PowerPoint). - Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. - Strong interpersonal skills, demonstrated professionalism, and the ability to listen and collaborate with others. - Exceptionally strong communication skills (video conference engagement, verbal, written). - Ability to communicate complex data concepts effectively at all levels. - Team player - ability to work on a self-directed scrum team, make collaborative decisions, take ownership of sprint tasks, be accountable to the team for sprint commitments (swarm to help others). - Ability to quickly resolve conflict by identifying productive and positive outcomes. - Strong organizational and time management skills, requiring minimal supervision. Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description Für unser Marketing-Team suchen wir eine kreative, hands-on Persönlichkeit, die nicht nur gestaltet – sondern denkt. Jemanden, der versteht: - Gutes Design dient dem Marketing. Es konvertiert. Es bleibt hängen. - Gutes Design bei LPE heißt: Den Kundennutzen auf den Punkt bringen. Klar. Schnell. Wirkungsvoll. - Immobilien-Expertise brauchst du dafür nicht – die bringen wir dir bei. - Was du mitbringen solltest, ist das Grundverständnis dafür, wie Menschen Entscheidungen treffen und was gutes Marketing von schlechtem unterscheidet. Aufgaben: - Social Media Content: Visuelle Inhalte für Instagram, LinkedIn und unsere Website – Designs, die im Feed stoppen und in Erinnerung bleiben. - Marketing-Material: Pitch-Decks, One-Pager, Kampagnengrafiken – alles, was unsere Marke nach vorne bringt. - UX-optimierte Designs: Landing Pages, Newsletter, CTAs – klar, nutzerfreundlich und auf Performance ausgerichtet. - Brand Consistency: Du arbeitest konsequent im Rahmen unseres Brand Guides (Logo, Farben, Typografie) und sorgst für ein einheitliches Markenbild über alle Kanäle. - Iteratives Arbeiten: Feedback kommt direkt und klar – du setzt um, wir testen, wir optimieren gemeinsam. Qualifications - Laufendes Studium in Grafikdesign, Kommunikationsdesign, Mediengestaltung oder einem vergleichbaren Studiengang. - Tool-Kenntnisse: Canva (Pflicht), Adobe Photoshop und Illustrator – du weißt, wann welches Tool sinnvoll ist. - Marketing-Mindset: Du verstehst, dass Design kein Selbstzweck ist – Wirkung geht vor reiner Ästhetik. - Schnelle Auffassungsgabe: Briefing rein, Design raus – du arbeitest iterativ statt perfektionistisch. - Eigenverantwortung: Du übernimmst Verantwortung für deine Aufgaben und bringst dich aktiv ein. - Portfolio: Zeig uns echte Arbeiten – Social Media, Webdesign, Marketing-Material. Keine Konzeptstudien, sondern Projekte, die du wirklich umgesetzt hast. Benefits - Werkstudenten-Vertrag: 20h/Woche, faire Vergütung, sozialversicherungsbegünstigt. - Direkter Impact: Deine Designs gehen live – keine Schublade, keine langen Freigabe-Schleifen. - Klare Feedback-Kultur: Du bekommst ehrliches, konstruktives Feedback – direkt und auf Augenhöhe. - Moderne Arbeitsumgebung: Premium-Hardware, cloudbasiert und papierlos. - Flexible Arbeitsgestaltung: Vollständig remote – arbeite von wo du willst. - Wachstumspotenzial: LPE expandiert – wer liefert, wächst mit uns. Der gesamte Bewerbungsprozess – von Erstgespräch bis Vertrag – kann, wenn es passt, innerhalb einer Woche abgeschlossen werden. - Portfolio einreichen – Deine besten 3–8 Arbeiten, die zeigen, was du kannst. - 30-minütiges Gespräch – Wir klären gemeinsam: Passt das? Können wir zusammenarbeiten? - Entscheidung: Als Teil unseres ambitionierten Teams wirst du ein modernes, innovatives Immobilienunternehmen erleben und mit uns daran arbeiten, neue Maßstäbe zu setzen – in der Branche und im Marketing. Company Description LPE Immobilien zählt zu den aufstrebendsten Marken im deutschen Immobilienmarkt und DER Top-Brand für professionelles Immobilienmanagement. - Mit Großprojekten wie dem Lerchenauer Feld (Quartiersentwicklung, >1500 Wohnungen) haben wir unsere Wichtigkeit schon bewiesen. - In nur 3 Jahren haben wir durch gesundes Wachstum und das konsequente Umsetzen unserer Vision ein Team von 20 Mitarbeitern aufgebaut. - Mit unserer eigenen Software lpeOS schaffen wir Mehrwerte, die keiner kopieren kann und arbeiten automatisiert, KI-gestützt aber trotzdem menschlich. - Unsere Vision ist es, die vernachlässigte Branche in der Hausverwaltung wieder mit neuem Leben zu erfüllen. - Der Hausverwalter ist der wichtigste Player in der Immobilienbranche. Wir machen den Beruf wieder zum attraktivsten der Welt und sorgen dafür, dass er die Wertschätzung erfährt, die er verdient.

Role Description OJ Digital Solutions is seeking a motivated and experienced Operations Manager with a creative background (design/writing) to join our team remotely. This is a very unique and special role where you'll be responsible for all operations full-time - fully remote. You will be responsible for managing client orders and relationships, overseeing projects from start to finish, including mostly graphic design projects and writing projects. You must be familiar with: - Design work related to packaging designs (labels, pouches, boxes) - Infographics designs - Freelancing platforms such as Fiverr and Upwork Key Responsibilities - Order Management - Oversee the lifecycle of all client orders on selling platforms, from initial order intake to final delivery. - Ensure orders are assigned to the appropriate team members (designers, writers, etc.). - Respond to client inquiries, concerns, and revision requests in a timely and professional manner. - Monitor project timelines and ensure delivery deadlines are met. - Communicate with clients to clarify project requirements and keep them informed about the progress of their orders. - Manage customer expectations, especially in cases of urgent requests or tight deadlines. - Revision Handling - Provide feedback to team members based on client feedback and revisions. - Handle customer revision requests efficiently and accurately. - Ensure revisions are processed quickly and meet quality standards. - Review revisions before they are sent to the client, ensuring high-quality results. - Maintain a structured process for revisions to avoid errors and delays. - Quality Control/Design - Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations. - Collaborate with designers, writers, and other team members to ensure high-quality output. - Ensure all work delivered aligns with client instructions, brand standards, and guidelines. - Potentially redesign/retouch assets to enhance the work. - If there’s downtime, potentially help out with designing infographics. - Processes and Trainings - Help come up with better processes and systems to improve quality work, workflow, and deliverables, such as standardizing deliveries and mockups. - Periodically help update training materials. Qualifications - Proven experience in client management and project management, ideally in a creative/design agency. - Strong graphic design background; proficient in Adobe Creative Suite & Figma. - Excellent written and verbal communication skills. - Tech savvy - fast at handling technology. - Highly organized and able to juggle multiple projects simultaneously. - Strong eye for design aesthetics and attention to detail. - Problem-solving mindset with the ability to make decisions in a fast-paced environment. - Experience managing client expectations and delivering projects on time. - Self-motivated, positive, and passionate about client success. Desired Qualities - Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate. - Organized: Strong organizational skills to manage multiple orders and revisions simultaneously. - Customer-Oriented: Focused on delivering a high level of customer satisfaction. - Adaptable: Able to learn new systems quickly and adapt to changes in workflow. Benefits - Flexibility to work from anywhere. - You set your "active" working hours; what matters is completing the orders with the highest client satisfaction. - Package includes a fixed salary. Company Description - Small team spirit – Friendly, collaborative, non-corporate environment. - Flexible, results-driven – Easygoing but serious about responsibility. - Fast-paced growth – We move quickly, adapt fast, and scale with confidence. - No micromanagement – We trust our people to own their work.

Role Description This is a remote position. Must reside in California, preferably in the area of our offices in French Camp or Modesto. Under general supervision, responsible for developing and maintaining print and digital media, and supporting the development and execution of tactics that inform customers, promote visibility among all stakeholders and increase brand adoption in support of Health Plan’s strategic marketing and communications goals. Work is varied and minimally to moderately complex and requires a minimal to moderate degree of discretion and independent judgment. Essential Functions: - Collaborates with marketing team and other stakeholders to conceptualize and deliver solutions to achieve marketing goals; schedules and facilitates creative sessions with stakeholders to vet requirements and brainstorm ideas. - Designs fliers, newsletters, and other print and digital media that align with Health Plan’s brand and regulatory guidelines for internal and external use. - Designs basic web page layouts using information provided by business requests and regulatory requirements. - Develops and edits copy used for marketing collateral and communications; assists with review and editing of marketing and member content. - Monitors and manages creative requests and projects; supports Creative Team or Supervisor in ensuring timely completion. - Documents and communicates status of requests and projects using established templates. - Works with Cultural and Linguistic team to facilitate translations and alternative formats using established process. - Conducts quality review of work, including content and design proofing, to ensure high quality print and digital materials. - Coordinates outputs with vendors, including loading into vendor systems and packaging designs for production; monitors progress and takes action to ensure timely completion of projects. - Ensures that data and information is captured, recorded and stored according to policies and guidelines, including organizing and maintaining assets and materials in approved electronic filing system to promote version control. - Researches and makes recommendations for creative tactics that improve customer engagement and achieve marketing goals. - Develops or assists in the development of creative services policies and procedures. - Provides back up support to perform basic website maintenance tasks, such as posting or updating content on Health Plan’s website. Qualifications - Basic skills in web design and content management applicable to print, social media or website platforms. - Basic knowledge of end-to-end printing production processes. - In-depth knowledge of and ability to implement best practices for designing effective, engaging, and persuasive media for print and digital communications. - In-depth knowledge of the principles and practices of marketing and sales. - Ability to conduct basic research and market intelligence gathering to inform the creative process. - Ability to read and interpret information to transform it into effective print and digital media. - Ability to problem solve and resolve issues to achieve optimal outcomes. - Ability to effectively use ticketing software, fulfillment platforms and design and version control management systems. - Basic vendor management skills, with ability to hold vendors accountable for deliverables. - Basic project management skills with the ability to complete project documents, organize project teams, and exercise authority. - Basic leadership skills with the ability to establish direction, build alliances, and inspire and motivate others. - Strong oral and written communication skills, with the ability to communicate professionally to diverse individuals and groups inside and outside of Health Plan and create content to support development of effective marketing communications. - Relates openly and comfortably with diverse groups of people; interacts effectively with individuals both inside and outside of Health Plan; establishes and maintains effective working relationships. - Produces work that is accurate and complete. - Produces the appropriate amount of work. - Actively learns through experimentation when tackling new problems, using both successes and failures to learn. - Rebounds from setbacks and adversity when facing difficult situations. - Knows the most effective and efficient process to get things done, with a focus on continuous improvement. - Uses time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities; meets deadlines. - Ability to work independently and as part of a team. - Strong customer service skills. - Strong skills in Adobe Creative Suite, including InDesign, Illustrator and Photoshop, Microsoft Word and PowerPoint, including formatting and design features. - Basic skills in Excel, including ability to enter data, sort, filter and use simple formulas. - Ability to speak and be understood in English. - Ability to handle confidential information with appropriate discretion. Requirements - Associate of Arts Degree in Graphics Design; and at least four years of experience in graphics design. Preferred - Bachelor’s degree in Graphics Design. - Related degree, coursework or certificate of completion for one or more of the following: Visual Communications, Communications, Marketing or Digital Media. - Experience in healthcare communications or design. - Experience in healthcare, managed care, Medi-Cal, Medicare and/or other State sponsored health insurance programs. Licenses, Certifications - Valid driver’s license. Benefits - Robust and affordable medical coverage including HMO and PPO plan options. - Employee Wellness Program promoting physical, mental, and financial well-being. - Dental and vision plan with multiple provider choices. - Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays, and 9 paid holidays). - CalPERS retirement pension program, automatic employer-paid retirements contributions, plus a voluntary defined contribution plan. - Two flexible spending accounts (FSAs) for healthcare and dependent care expenses. - Employer-Paid Term Life and AD&D Insurance. - Employer-Paid Disability Insurance. - Employer-Paid Assistance Program (EAP). - Health Advocacy to help you navigate medical care and benefits. - Voluntary supplemental benefits including medical, legal, identity theft protection. - Online discount mall. - Tuition reimbursement. - Remote work contingent on business needs and company guidelines. - A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do. Physical Demands Work may require frequent sitting, standing, and walking, constant repetitive motion, frequent talking and listening, closeup and distance vision requirements. Some work may require occasional travel based on the responsibilities of the position and business needs and occasional handling materials up to 50 pounds. Emotional/Psychological Demands Ability to cope with a fast-paced work environment, working under pressure, dynamic priorities and deadlines, constant decision making, working irregular hours, emotional and sensitive situations. Work Environment Work may be performed in a remote, hybrid, or onsite setting depending on the requirements of the position and business needs. For roles performed remotely, employees are expected to maintain a secure, distraction-free workspace, and reliable internet connectivity consistent with company standards. Important Notice The duties, qualifications, and physical and emotional requirements listed in this job description are not exhaustive. Health Plan of San Joaquin reserves the right to revise this job description at any time.