• Be the voice for the users of our software solutions by taking the initiative to thoroughly understand and effectively communicate their needs • Define and articulate the business case for product features and functionality, grounding decisions in user research, data, and measurable outcomes • Drive continuous product discovery through structured user research, prototyping, and hypothesis validation to ensure development investment is evidence-based • Build and prioritize the backlog of user stories, tasks, and defects, ensuring alignment with product strategy and team capacity • Own agile delivery practices within the team, including sprint planning, backlog refinement, and release coordination to maintain consistent velocity and quality • Define and track product success metrics, using performance data and user feedback to inform prioritization decisions and demonstrate business impact • Apply working knowledge of relevant regulatory and compliance requirements to product decisions, ensuring solutions meet applicable privacy and clinical standards • Leverage AI-assisted tooling and data-driven signals to improve requirements definition, backlog management, and product decision-making • Support pre-sales, implementation, and client-facing teams during product onboarding and escalated issue resolution • Contribute to strategic planning and product roadmaps, translating organizational goals into a coherent and prioritized product vision

• Own key parts of the Workflows product experience across activation, builder usability, execution reliability, and long-term engagement. • Identify high-impact opportunities across the workflow funnel, simplifying complex automation journeys. • Collaborate with cross-functional teams to ship scalable improvements. • Drive initiatives that make it faster and easier for users to launch their first meaningful automation. • Lead efforts to make workflows a sticky product that users return to regularly.

• Own the company-wide payments product strategy and multi-year roadmap • Lead product development across Payment Platform, Merchant Billing & Invoicing, and Payer Experiences for small business and Enterprise customers • Evolve the platform layer (routing, settlement, fund flow, compliance architecture) that powers the 8am payments ecosystem • Partner with Engineering, Design, Compliance, Finance, RevOps, and CX to drive adoption, volume growth, and measurable customer an business value • Ensure payment safety, fraud prevention, regulatory compliance, and trust across all features

• Leading product strategy and roadmap development aligned with Public Sector requirements and market opportunities • Gathering and synthesizing requirements from government agencies and internal stakeholders to guide product development • Defining and tracking success metrics for new products and features from prototype through production deployment • Presenting product vision and updates to senior leadership and government stakeholders with compelling clarity • Building partnerships across product, engineering, and customer-facing teams while maintaining effective communication channels