• Lead and manage the interactive process to identify effective workplace accommodations. • Review medical documentation and collaborate with employees, healthcare providers, and internal stakeholders to assess accommodation needs. • Provide end-to-end case management, ensuring timely and compliant, and empathetic resolution of accommodation requests. • Educate employees and managers on ADA rights and responsibilities, return-to-work processes, and complex accommodation scenarios. • Maintain accurate documentation and ensure adherence to internal service level agreements (SLAs) and quality standards. • Partner cross-functionally to align accommodations with business needs and legal requirements. • Prioritize tasks effectively and ensure timely follow-up on all case activities. • Demonstrate adaptability and a sense of urgency in response to evolving business needs

Role Description This position combines customer service with consultative sales. You’ll connect with clients who have requested information, help them understand their options, and guide them toward solutions that fit their needs. We focus on service first—building trust, solving problems, and delivering value, not high-pressure sales. - No cold calling – clients request information - Full training provided – no experience required - Clear path for advancement based on performance Qualifications - Confident communicators with strong people skills - Quick learners who adapt in a fast-paced environment - Self-motivated individuals who can work independently - Team players with a positive, growth-focused mindset - Customer service or client-facing experience is a plus—but not required. Benefits - 100% Remote Freedom - Work from anywhere—your office is wherever you choose. - Weekly Leadership Training - Learn directly from top performers and experienced mentors. - Incentive Travel Opportunities - Qualify for trips to destinations like Cabo, Tulum, Las Vegas, and Cancun. - Performance-Based Rewards - Earn bonuses and incentives based on your results and consistency. Company Description

Role Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US, to engage and inspire new and existing customers throughout the Americas region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will: - Guide customers through a seamless implementation. - Educate customers for immediate success. - Solve technical problems. - Collect and act on feedback. - Understand and act on success metrics. - Develop outstanding training materials. - Work as ‘One Team’. Qualifications - Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. - Experience: A minimum of 3 years of experience onboarding customers at an education technology company. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. - Communication: Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. A second language is highly valued. - Skills & Attributes: - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. - Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. - Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes. - Self-starter with the ability to work independently and in nuanced, ambiguous situations. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Knowledge of onboarding and customer success processes and best practices. - Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. - Familiarity with the ethical use of AI tools in education and professional settings, including responsible guidance on appropriate use, privacy, and academic integrity considerations. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required. Requirements - Expected annual base salary range: $75,375/year to $125,625/year. This position is bonus eligible / commission-based. - Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. - Internal equity, market and organizational factors are also considered. Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution

Role Description We are currently hiring a Workers Compensation Consultant to join our team remotely in Ontario, Canada. Why Crawford? - Because a claim is more than a number — it’s a person, a child, a friend. - It’s anyone who looks to Crawford on their worst days. - By helping to restore their lives, we are helping to restore our community – one claim at a time. - Employees are empowered to grow, emboldened to act and inspired to innovate. - Our industry-leading team pioneers new solutions for the industries and customers we serve. - We’re looking for the next generation of leaders to take this journey with us. - We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. - Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit and inclusion. Company Description Learn more at www.crawco.com .