Role Description We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service – Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided. Key Responsibilities - Assist clients with researching and booking vacation packages, hotels, and cruises - Respond to customer inquiries regarding travel options, availability, and reservation details - Support the booking and confirmation process from start to finish - Review travel details for accuracy, including dates, accommodations, and traveler information - Maintain organized client records and documentation - Provide follow-up support before and after travel Qualifications - Strong written and verbal communication skills - Customer-focused mindset with attention to detail - Comfortable navigating online systems and digital platforms - Ability to work independently in a remote environment - Previous customer service, hospitality, or administrative experience is helpful but not required Benefits - Structured onboarding and step-by-step training - Access to travel booking tools and supplier resources - Ongoing mentorship and professional development - Flexible fully remote work environment - Supportive and collaborative team culture Salary $45,000 - $70,000 a year AI Tools in Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Respond promptly to client emails and portal requests in French/Mandarin and English regarding their concerns • Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French/Mandarin and English-speaking customers • Assist customers with their needs, offering empathetic support and swift coordination • Update and maintain accurate customer records to ensure seamless information flow and accessibility • Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages • Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions • Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients • Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

• Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned

• Manage and coordinate end-to-end aviation trip support services, including: • Ground handling • Overflight and landing permits • Fuel arrangements • Customs and immigration services • Crew accommodation and transportation • Act as a key point of contact for customers, ensuring clear, timely, and professional communication throughout all stages of the trip • Monitor and manage active trip operations, ensuring all information is accurate, up to date, and aligned with customer requirements • Collaborate closely with internal teams (fuel, customer relations, commercial) to deliver seamless service • Proactively identify and resolve operational challenges to ensure smooth, safe, and efficient trip execution • Contribute to building strong, long-term customer relationships through exceptional service delivery