SOCKET logo
SOCKET

Unusually good internet, unusually good service. That's Socket.

Sales Engineer, SMB

Sales EngineerSales EngineerFull TimeRemoteSeniorTeam 51-200Since 1994H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

20 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishJavaScriptPythonGo

Job Description

Sales Engineer, SMB

SOCKET

• Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections. • Craft technical content to guide customers in implementing specific use cases or extending our solution. • Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value. • Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process. • Provide guidance on integrating solutions into the customer's existing infrastructure. • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales. • Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth. • Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.

Job Requirements

  • Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc
  • Hands-on experience working in customer facing roles.
  • Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
  • Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
  • Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
  • Ability and desire to learn new tools and technologies.
  • Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
  • Must be able to read/write basic scripts in languages Python, JS, or Golang.
  • Knowledge of common source control managers such as gitlab or bitbucket.

Benefits

  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites

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