Your role at DynatraceWe are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities - Act as the first point of contact for our employees to enable their digital work life. - Perform initial triage of tickets, resolve issues, qualify and escalate Incidents and Service Requests. - Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). - Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. - Understand employee needs and support IT training activities. - Support local events and manage digital collaboration tools and meeting room equipment. - Coordinate external IT service providers. - Maintain accurate stock records, prepare asset requests, and manage disposals. - Identify opportunities for improvement and collaborate with distributed IT teams. - Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeedYour profile - Completed IT education or final-year student in Computer Science. - Fluent in English (written and spoken). - Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). - Familiarity with macOS as a regular user. - Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). - Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). - Basic knowledge of cybersecurity principles. - Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). - ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Resolves customer problems via telephone, email, chat or remote access. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalates cases to management when customer satisfaction comes into question. • Participates in functional groups to identify and drive resolution for escalated cases. • Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content and systems to capture new learning for reuse throughout the company and user base. • Lead technical communications within the team to share best practices and knowledge. • Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. • Exceeds customer expectations on response quality, timeliness of responses and overall customer experience. • Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. • Collect information and document bugs with Engineering for product issues that are impacting customers. • Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers. • Subject Matter Expert on one key product feature.

Title: Software Support Analyst - Hybrid (Georgia, USA) or Remote for Non-Local Candidates Job Description: Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates About CINC Systems CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 50,000 associations across the U.S, servicing nearly 6 million homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development. While innovation continues to drive our growth, our people are who sustain our growth. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Financial Software Support Analyst role we are hiring for to see if you’d be interested in applying to be part of the CINC team! Who shouldn't apply? You should not apply if you're seeking a dull cookie cutter call-center like role. Who should apply? This role is rewarding for customer-centric professionals who enjoy embracing challenges and believe in taking a consultative approach to solving clients' problems. Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met. Key Responsibilities: - Reproducing the customer issue to determine root cause and appropriate corrective action - Resolving customer issues that do not require development team intervention - Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests - Providing thorough, accurate, and professional responses to customers, including step-by-step instructions for using any component of the system, via email or phone - Building rapport with customers so that CINC is known for providing outstanding service and support - Creating user documentation to handle frequently asked questions - Training customers or other staff to increase the skills of the end users to reduce repeat cases - Assisting the training and implementation teams, as needed Requirements - High School Diploma or equivalent - Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting - Familiarity with banking terminology and processes - Experience with business payment networks (e.g., ACH/NACHA rules, wires) Preferred - 2+ years of software support experience - Proficiency with Microsoft Office Suite - Effective communication skills, both written and verbal - Detailed oriented, organized and able to multi-task - Self-starter with a passion to exceed customer expectations - Strong analytical thinking - Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts - Familiarity with the Community Association Industry and Salesforce are a plus

• Design, build, test, deploy, and maintain integrations using Workday Studio, Core Connectors, EIB, PECI, Cloud Connect and REST/SOAP APIs. • Act as a Workday technical subject‑matter expert for HR, IT, Finance, and business teams. • Configure and maintain security roles, domains, policies, and business‑process‑level security. • Build advanced reports including Matrix, Composite, Trending, Dashboards, and BIRT. • Configure and enhance Workday business processes across multiple modules. • Lead activities related to bi‑annual Workday releases, including regression testing and impact assessments. • Provide day‑to‑day technical support for Workday, resolving issues and ensuring data quality.