• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery • Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards) • Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication • Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation • Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers • Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements • Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy • Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making • Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment

Role Description An HR Manager is a strategic leader responsible for overseeing all aspects of human resources practices and processes within the property management function. They serve as a vital bridge between organizational management and employees, ensuring that people strategies align with business goals. Their core objectives are to attract and retain the right talent, foster a positive and productive workplace culture, and maintain systems that ensure compliance and support organizational growth. The role has evolved beyond its traditional administrative personnel scope into that of a strategic business partner actively contributing to decision-making, workforce planning, and the overall success of the property management operations. Qualifications - Leadership & People Management: At least 5 years experience in the leadership role. Strong ability to lead, mentor, and develop Team Members. - Strategic Thinking: Capability to align HR strategies with business objectives. - Client Relationship Management: Proven ability to build and maintain strong client partnerships. - Communication Excellence: Superior verbal and written communication skills. - Organizational & Multitasking Skills: Ability to manage multiple HR functions efficiently. - Attention to Detail: High accuracy in managing Team Member records and HR compliance matters. - Confidentiality & Ethics: Commitment to maintaining strict confidentiality of team members and company information. - Tech-Savvy: Proficiency in HR software, payroll systems, MS Office, and other HR-related tools. Requirements - Strategic Timesheet & Attendance Management - Review & Approval: Oversee submitted timesheets for accuracy and completeness, ensuring proper attendance tracking and compliance with company policies. - Error Handling & Corrections: Promptly address discrepancies, ensuring accurate record-keeping and payroll processing. - Payroll Integration: Ensure seamless integration of approved timesheet data into the payroll system, maintaining accurate Team Member compensation. - Data Analytics & Reporting: Generate analytical reports to gain insights into team productivity, attendance trends, and project efficiency. - Insightful Performance Monitoring - Productivity Assessments: Conduct periodic reviews of screenshots and system logs to evaluate Virtual Property Manager (VPM) efficiency, consistency, and stability. - Process Optimization: Identify areas for improvement and implement strategies to enhance Team Member performance and productivity. - Team Member Engagement: Proactively support and develop strategies to maintain a high-performance culture. - Advanced Recruitment & Onboarding - Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. - Job Posting & Candidate Sourcing: Create and manage job postings on various platforms, leveraging multiple sourcing techniques. - Interview Coordination: Streamline the interview process by aligning candidates with key stakeholders. - Onboarding Excellence: Design and execute a structured onboarding program to ensure a seamless transition for new hires. - Assess current and future staffing needs based on business goals, workload demands, and projected growth. - Comprehensive Records & HR Data Management - HR Data Integrity: Maintain accurate and up-to-date Team Member records, including job history, performance evaluations, and compliance documentation. - Database Management: Ensure all Team Member information is consistently and correctly recorded in the HR database for efficient reporting and auditing. - Document Control: Oversee the organization and secure storage of HR-related documents. - Payroll & Client Invoicing Administration - Payroll Oversight: Assist in payroll preparation, ensuring accuracy in absences, bonuses, and leaves. - Financial Accuracy: Validate and cross-check timesheets, payroll data, and client invoicing details to prevent discrepancies. - Contract Compliance: Ensure client-related data, including pricing, company names, and contract details, align with agreed terms. - Team Member Relations & Engagement - HR Advisory Role: Act as a point of contact for Team Member inquiries regarding policies, procedures, and HR programs. - Conflict Mediation: Facilitate the resolution of Team Member concerns, grievances, and minor disputes. - Culture Development: Implement initiatives that foster a positive work environment and enhance Team Member satisfaction. - Compliance, Policy Implementation & Workplace Standards - Regulatory Compliance: Ensure adherence to HR policies and labor laws, reducing compliance risks. - Process & Policy Enhancement: Develop, update, and enforce company policies while identifying areas for improvement in HR processes. - Professional Work Environment: Uphold workplace professionalism standards, ensuring team members maintain a presentable and professional setup. - Administrative & HR Support - Strategic Meeting Coordination: Schedule and manage HR-related meetings, facilitating discussions between leadership, Team Members, and clients. - HR Reports & Presentations: Prepare detailed HR reports, dashboards, and presentations for management, offering insights and recommendations. - Performance Management & Team Member Development - Performance Review Facilitation: Assist in implementing performance appraisal processes and goal-setting strategies. - Feedback Analysis: Collect and organize performance feedback, enabling data-driven decision-making for talent development. - Training & Career Growth: Develop training programs that support career progression and continuous learning. - In-Country Banking & Legal Relationships - Establish and maintain strong relationships with in-country banking partners to facilitate smooth financial transactions. - Engage with in-country attorneys for legal guidance on HR matters, labor laws, and compliance requirements. - Ensure contracts, employee agreements, and HR policies are legally sound and up to date. - Client-Facing Meetings & Relationship Management - Client Engagement: Act as a key HR representative in client meetings, building and maintaining strong relationships. - Follow-Ups & Issue Resolution: Regularly follow up on client concerns, addressing HR-related queries and ensuring seamless collaboration. - Strategic Client Support: Provide HR insights to clients, ensuring alignment with workforce planning and compliance requirements. Benefits - Based on a 40-hour work week. - 10 Paid Days Off (Approved same day or next day by HR) - 6 Paid Holidays (Based on Filipino Holidays) - HMO (Comprehensive Medical & Dental - 100% Paid for by Company) - Time: 8 am CST - 5 pm CST (Managing U.S Based Clients)

• Answers and responds to incoming phone calls in adherence with protocol and service standards. • Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc. • Provides first-level assistance to managers and employees with HRIS self-service tools • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.). • Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE). • Investigates and resolves first-level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. • Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations. • Participates in and shares expertise during team meetings and training sessions. • Assist with HR projects as assigned

• Supporting our HR Services teams in online client engagements • Preparation duties include sending calendar invitations, and meeting with the engagement lead • Notetaking, managing breakout rooms, and preparing documentation during engagements • Summarizing discussion notes, and finalizing deliverables post engagement • Conducting short research requests on HR topics