Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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• Build and leverage a robust network within our partners to drive consistent, high-quality lead flow. • Serve as the subject matter expert for international expansion and global hiring support within your assigned region. • Nurture relationships with partner leadership and influencers to secure executive buy-in and high-value referrals. • Deliver high-energy training (in-person and virtual) to sales teams to articulate the G-P value proposition and identify client pain points. • Bridge partner-referred leads to the G-P sales teams, ensuring transparent tracking and facilitating reciprocal opportunities.

• Oversee the design, implementation, and management of global compensation, benefits, and rewards strategies • Design and execute a global compensation strategy aligned with the company's objectives • Oversee job architecture, salary structures, and pay equity programs across all levels and regions • Lead annual compensation processes, including merit increases, promotions, and bonus cycles • Develop a comprehensive global benefits strategy that aligns with the company culture • Responsible for reporting/disclosures, while ensuring compliance with US and international regulatory guidelines • Manage relationships with external vendors and consultants • Leverage data and analytics to drive decision-making, monitor program effectiveness, and deliver insights to leadership • Develop and lead global wellness programs that promote the physical, mental, and emotional well-being of employees • Measure and track the effectiveness of wellness programs through employee surveys and participation rates

Title: Account Director, Web and Brand Location: Remote Department: Web : Account Management Job Description: The Account Director, Web & Brand is a senior growth leader who blends strategic account leadership with consultative new business development. This role is primarily focused on driving new revenue, with a strong emphasis on recurring engagements. You will serve as a trusted advisor to prospective clients, guiding them through complex web and brand decisions while partnering closely with internal teams to deliver thoughtful, well-scoped solutions. This is an ideal role for someone who loves building relationships, asking insightful questions, shaping solutions, and owning outcomes from first conversation through long-term partnership. What You'll Do New Business & Growth Leadership - Own and qualify a pipeline of web and brand engagements. - Carry a monthly sales target primarily weighted toward recurring revenue, with project revenue as a supporting component. - Lead consultative discovery conversations that uncover true business needs, constraints, and opportunities. - Develop and present strategic proposals for WordPress, Drupal, and Shopify builds, branding engagements, and ongoing website support retainers. - Guide prospects through decision-making with clarity, confidence, and empathy. - Partner with internal teams to ensure scopes are clear, achievable, and aligned with both client goals and delivery realities. Strategic Consulting & Solution Development - Translate complex business challenges into actionable web and brand solutions. - Scope work with precision, balancing ambition, budget, timeline, and internal capacity. - Clearly articulate trade-offs, risks, and opportunities so clients feel informed and supported. - Ensure a seamless handoff from sales to delivery with strong documentation, context, and shared expectations. Relationship Building & Representation - Serve as an ambassador for the agency in sales conversations, industry events, and partner relationships. - Build long-term trust with decision-makers, positioning yourself as a strategic partner rather than a transactional seller. - Strengthen the agency’s market presence through thoughtful outreach, referrals, and relationship-driven growth. Collaboration & Leadership - Work cross-functionally with strategy, design, development, project management, and account teams. - Advocate for best practices in scoping, estimation, resourcing, and client communication. - Share insights and contribute to continuous improvement across sales and account practices. - Support a culture of growth, curiosity, and shared success. What You'll Bring - 10+ years of experience in a digital, web, or branding agency, with meaningful responsibility in new business, account leadership, and solution consulting. - Strong understanding of website strategy and delivery across WordPress, Drupal, and Shopify, including discovery, UX, design, development, QA, and ongoing support. - Proven ability to carry and achieve sales targets, especially for recurring revenue and long-term engagements. - Excellent discovery, scoping, and estimation skills, with the ability to turn ambiguity into clarity. - Confident, engaging communicator who builds trust quickly with senior stakeholders. - Comfort collaborating with both creative and technical teams. - Experienced with CRM systems, proposal development, and pipeline management. - Strategic mindset with a genuine interest in helping clients succeed beyond the initial sale. What Success Looks Like - You consistently meet or exceed your monthly sales target, with a strong recurring revenue mix. - Clients view you as a trusted partner who understands their business and anticipates their needs. - Scopes are clear, profitable, and set delivery teams up for success. - Internal teams feel supported, informed, and aligned when work moves from sales into execution. Benefits and Perks We Provide - Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA. - Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. - Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. - Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. - Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. - Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events. What We Believe At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. Who We Are 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work. Salary Range: $115,000-$135,000 plus commission We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.