Role Description Phi International, Inc. is looking for a dedicated Online Chat Support Specialist to join our remote team. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform, addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent written communication skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced remote environment. This position offers the flexibility of remote work while playing a crucial role in maintaining strong customer relationships and satisfaction. - Respond promptly and professionally to customer inquiries via online chat. - Provide accurate information about products, services, and policies. - Troubleshoot and resolve customer issues or escalate them as necessary. - Document customer interactions and maintain detailed records of chats. - Maintain a high level of customer satisfaction through effective communication. - Collaborate with team members and other departments to resolve customer concerns. - Adhere to company policies and guidelines in all communications. Qualifications - High school diploma or equivalent; associate's or bachelor's degree is a plus. - Prior experience in online chat support, customer service, or related roles preferred. - Exceptional written communication skills with attention to detail. - Ability to multitask, manage time efficiently, and work independently in a remote setting. - Proficient with chat platforms, CRM software, and basic computer skills. - Strong problem-solving skills and customer-centric mindset. - Reliable internet connection and suitable home workspace for remote work. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources

Role Description Hyland is looking for a customer-focused and technically adept IS Support Specialist to join our team. In this role, you will serve as the primary point of contact for all technical requests from Hyland employees, providing exceptional customer service while resolving or escalating a broad range of technical issues. This role requires fluency in both English and Spanish. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. - Respond to work order requests for computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members. - Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels including phone, email, direct messaging, and in-person. - Document detailed information regarding work order requests and their resolution to ensure accurate and thorough record-keeping. - Coordinate with external vendor systems regarding warranty registration, purchases, returns, and repairs. - Assist with maintaining inventory levels of all hardware equipment, software, and software licenses. - Comply with all corporate and departmental privacy and data security policies and practices, including Hyland's Information Systems Security Policy. Qualifications - High School diploma or equivalent; required to complete vendor-specific certifications; up to 5% travel time required. - Fluency in both English and Spanish (written and verbal); oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. - Strong organizational, multi-tasking, and time management skills; ability to thrive in a fast-paced, deadline-driven environment; strong attention to detail. - Critical thinking and problem-solving skills; sound business and technology acumen; ability to handle sensitive information with discretion and tact. - Collaborative skills applied successfully within a team as well as with all levels of employees across other areas; ability to establish rapport, gain the trust of others, and effectively reach consensus. Requirements - Experience in an IT support or help desk role; familiarity with ITSM ticketing systems and work order management processes. - Experience troubleshooting hardware and software issues across a variety of devices including computers, mobile devices, and audio/video equipment. - Experience coordinating with external vendors for warranty registration, purchasing, returns, and repair processes. - Familiarity with inventory management practices for hardware and software assets in a corporate environment. - Knowledge of corporate data security policies and best practices; experience handling sensitive information with discretion in a professional setting. Benefits - Career development resources. - Wellbeing programs. - Innovation practices.

Role Description ReWorks Solutions is seeking a diligent and detail-oriented Benefits & Payments Coordinator specializing in medical billing. The successful candidate will manage insurance benefits verification, payment processing, and related administrative duties within a healthcare or ABA service environment. This role requires excellent communication skills, a strong ability to manage multiple tasks, and familiarity with medical billing procedures and insurance processes. - Verify insurance benefits and coverage accurately and timely - Coordinate payments and assist with the processing of medical billing claims - Maintain accurate records of benefits, payments, and patient accounts - Communicate with insurance providers, clients, and internal teams to resolve billing issues - Ensure compliance with healthcare regulations and company policies - Support billing and benefits process improvements and reporting - Prepare documentation for audits and assist with payment reconciliations Qualifications - Previous experience in medical billing or benefits coordination, preferably in ABA or healthcare settings - Strong attention to detail and accuracy in managing billing and payments - Excellent organizational and communication skills - Ability to multitask and manage deadlines effectively - Proficiency with billing software and Microsoft Office tools - Ability to work independently with minimal supervision in a remote environment - Reliable internet connection and suitable home office setup - Comfortable working U.S. hours Benefits - Remote work from home Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Manage end-to-end healthcare billing operations • Submit, track, and resubmit insurance claims • Conduct AR follow-ups on unpaid or denied claims • Communicate directly with Medicaid, managed care, and private insurance payers • Resolve claim denials and rejections • Post payments and reconcile billing discrepancies • Assist with authorization-related workflows • Maintain accurate billing notes and reporting • Coordinate internally regarding claim statuses and required documentation • Utilize HHA Exchange, EVV systems, insurance portals, Excel, and Smartsheet • Escalate unresolved billing issues proactively