Phi International, Inc.

Role Description Phi International, Inc. is seeking a detail-oriented and organized Payroll Clerk to join our finance team. The Payroll Clerk will be responsible for accurately processing payroll, maintaining employee records, and ensuring compliance with company policies and government regulations. The ideal candidate will have strong numerical skills, attention to detail, and the ability to handle sensitive information with confidentiality. If you are looking to contribute to a professional and supportive environment, this position offers an excellent opportunity to play a key role in our company's payroll operations. - Process and prepare payroll accurately and timely for all employees. - Maintain payroll records and employee information in compliance with company and legal requirements. - Calculate wages, deductions, and benefits according to applicable laws and company policies. - Handle payroll inquiries from employees and resolve discrepancies. - Coordinate with HR and finance departments for new hires, terminations, and changes in payroll data. - Ensure all payroll taxes and related reports are filed correctly and on time. - Assist with audits and payroll reconciliations as needed. Qualifications - High school diploma required; associate's degree or certification in accounting or payroll administration is a plus. - 1-3 years of experience in payroll processing or related administrative roles. - Familiarity with payroll software and MS Excel. - Strong numerical accuracy and attention to detail. - Ability to handle confidential information with integrity and discretion. - Good organizational and communication skills. - Knowledge of payroll laws and regulations is preferred. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources

Role Description Phi International, Inc. is looking for a dedicated Help Desk Technician specializing in customer-facing IT support to join our team. In this role, you will provide technical assistance and support to end-users, troubleshoot and resolve IT issues, and deliver exceptional customer service. The ideal candidate is a problem-solver with strong communication skills and the ability to manage multiple support requests efficiently. This position plays a key role in maintaining smooth IT operations and enhancing user satisfaction across the company. - Respond promptly to IT support requests from end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues. - Install, configure, and maintain computer systems and peripherals. - Document support activities and maintain records in the ticketing system. - Escalate complex technical problems to senior IT staff when necessary. - Provide guidance and training to end-users on common IT issues and best practices. - Assist with IT asset management and inventory tracking. Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. - 1-3 years of experience in help desk or customer-facing IT support roles. - Strong knowledge of Windows and macOS operating systems. - Experience with common office software, hardware troubleshooting, and network basic knowledge. - Excellent verbal and written communication skills. - Ability to multitask and prioritize support requests effectively. - Familiarity with ticketing systems and remote assistance tools. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources

Role Description Phi International, Inc. is seeking a detail-oriented and analytical Data Analyst to join our team. The Data Analyst will be responsible for collecting, processing, and performing statistical analyses on large datasets to help drive informed business decisions. The ideal candidate is proficient in data visualization and reporting, with the ability to translate complex data into actionable insights. At Phi International, we value innovation and accuracy, and we are looking for a Data Analyst who can contribute to our continuous improvement and strategic planning. - Collect, clean, and analyze large datasets from various sources. - Develop and maintain dashboards and reports to present data insights. - Identify trends, patterns, and anomalies in data to inform business strategies. - Collaborate with cross-functional teams to understand data needs and deliver solutions. - Implement data quality control procedures to ensure accuracy and consistency. - Provide recommendations based on analytical findings to support decision-making. - Stay up-to-date with industry best practices and emerging data analysis tools. Qualifications - Bachelor's degree in Data Science, Statistics, Computer Science, or a related field. - Proven experience as a Data Analyst or in a similar role. - Strong proficiency with data analysis tools such as SQL, Excel, Python, or R. - Experience with data visualization tools such as Tableau, Power BI, or similar platforms. - Excellent analytical thinking and problem-solving skills. - Strong communication skills to effectively present findings to non-technical stakeholders. - Attention to detail and commitment to data accuracy. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources

Role Description Phi International, Inc. is seeking a proactive and customer-focused IT End-user Support specialist to join our team. In this role, you will be the primary point of contact for end-users requiring technical assistance. Your mission will be to provide timely and effective support to resolve hardware, software, and networking issues, ensuring minimal disruption to business operations. The ideal candidate will possess strong communication skills, a solid technical background, and the ability to troubleshoot and resolve a wide range of IT issues. If you are passionate about helping users and enhancing their IT experience, this is an excellent opportunity to contribute to a growing company. - Provide first-level technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues. - Assist with software installation, configuration, and updates. - Document support requests and resolutions in the ticketing system. - Escalate complex issues to appropriate IT staff or vendors. - Educate users on best practices and use of technology. - Maintain inventory of IT assets and supplies. Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. - 1-3 years of experience in end-user IT support or help desk role. - Strong knowledge of Windows and macOS operating systems. - Experience with common office software and hardware troubleshooting. - Excellent communication and interpersonal skills. - Ability to manage multiple support requests and prioritize effectively. - Familiarity with ticketing systems and remote support tools. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources

Role Description Phi International, Inc. is looking for a dedicated Online Chat Support Specialist to join our remote team. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform, addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent written communication skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced remote environment. This position offers the flexibility of remote work while playing a crucial role in maintaining strong customer relationships and satisfaction. - Respond promptly and professionally to customer inquiries via online chat. - Provide accurate information about products, services, and policies. - Troubleshoot and resolve customer issues or escalate them as necessary. - Document customer interactions and maintain detailed records of chats. - Maintain a high level of customer satisfaction through effective communication. - Collaborate with team members and other departments to resolve customer concerns. - Adhere to company policies and guidelines in all communications. Qualifications - High school diploma or equivalent; associate's or bachelor's degree is a plus. - Prior experience in online chat support, customer service, or related roles preferred. - Exceptional written communication skills with attention to detail. - Ability to multitask, manage time efficiently, and work independently in a remote setting. - Proficient with chat platforms, CRM software, and basic computer skills. - Strong problem-solving skills and customer-centric mindset. - Reliable internet connection and suitable home workspace for remote work. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Wellness Resources