Role Description Hyland is looking for a customer-focused and technically adept IS Support Specialist to join our team. In this role, you will serve as the primary point of contact for all technical requests from Hyland employees, providing exceptional customer service while resolving or escalating a broad range of technical issues. This role requires fluency in both English and Spanish. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. - Respond to work order requests for computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members. - Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels including phone, email, direct messaging, and in-person. - Document detailed information regarding work order requests and their resolution to ensure accurate and thorough record-keeping. - Coordinate with external vendor systems regarding warranty registration, purchases, returns, and repairs. - Assist with maintaining inventory levels of all hardware equipment, software, and software licenses. - Comply with all corporate and departmental privacy and data security policies and practices, including Hyland's Information Systems Security Policy. Qualifications - High School diploma or equivalent; required to complete vendor-specific certifications; up to 5% travel time required. - Fluency in both English and Spanish (written and verbal); oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. - Strong organizational, multi-tasking, and time management skills; ability to thrive in a fast-paced, deadline-driven environment; strong attention to detail. - Critical thinking and problem-solving skills; sound business and technology acumen; ability to handle sensitive information with discretion and tact. - Collaborative skills applied successfully within a team as well as with all levels of employees across other areas; ability to establish rapport, gain the trust of others, and effectively reach consensus. Requirements - Experience in an IT support or help desk role; familiarity with ITSM ticketing systems and work order management processes. - Experience troubleshooting hardware and software issues across a variety of devices including computers, mobile devices, and audio/video equipment. - Experience coordinating with external vendors for warranty registration, purchasing, returns, and repair processes. - Familiarity with inventory management practices for hardware and software assets in a corporate environment. - Knowledge of corporate data security policies and best practices; experience handling sensitive information with discretion in a professional setting. Benefits - Career development resources. - Wellbeing programs. - Innovation practices.

Role Description ReWorks Solutions is seeking a diligent and detail-oriented Benefits & Payments Coordinator specializing in medical billing. The successful candidate will manage insurance benefits verification, payment processing, and related administrative duties within a healthcare or ABA service environment. This role requires excellent communication skills, a strong ability to manage multiple tasks, and familiarity with medical billing procedures and insurance processes. - Verify insurance benefits and coverage accurately and timely - Coordinate payments and assist with the processing of medical billing claims - Maintain accurate records of benefits, payments, and patient accounts - Communicate with insurance providers, clients, and internal teams to resolve billing issues - Ensure compliance with healthcare regulations and company policies - Support billing and benefits process improvements and reporting - Prepare documentation for audits and assist with payment reconciliations Qualifications - Previous experience in medical billing or benefits coordination, preferably in ABA or healthcare settings - Strong attention to detail and accuracy in managing billing and payments - Excellent organizational and communication skills - Ability to multitask and manage deadlines effectively - Proficiency with billing software and Microsoft Office tools - Ability to work independently with minimal supervision in a remote environment - Reliable internet connection and suitable home office setup - Comfortable working U.S. hours Benefits - Remote work from home Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Manage end-to-end healthcare billing operations • Submit, track, and resubmit insurance claims • Conduct AR follow-ups on unpaid or denied claims • Communicate directly with Medicaid, managed care, and private insurance payers • Resolve claim denials and rejections • Post payments and reconcile billing discrepancies • Assist with authorization-related workflows • Maintain accurate billing notes and reporting • Coordinate internally regarding claim statuses and required documentation • Utilize HHA Exchange, EVV systems, insurance portals, Excel, and Smartsheet • Escalate unresolved billing issues proactively

Title: Sr. Billing Administrator Company: Goodwin - Work Arrangement: Remote - Locations: - Orange County - Los Angeles - Santa Monica - Employment Type: Full-time Job Description: Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. As a Senior Billing Administrator, you will be responsible for coordinating billing requirements for various partners, secretaries, and their clients. Requirements entail billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while maintaining a high level of customer service. What You Will Do: Invoice Preparation - Order, prepare, and distribute pre-bills for assigned billing partners/accounts. - Assist with electronic billing functions including; pulling disbursement back up, transmitting bills electronically, updating client detail with various electronic billing vendors, etc. - Responsible for recording and maintaining accurate phase, task, and billing codes. - Prepare, produce, and finalize invoices for assigned accounts. - This position will have direct contact with billing partners to resolve billing related issues. - Assist secretarial bill preparers with questions as needed. - Reprint posted invoices and provided copies as necessary. - Produce ad hoc reports as requested. - Assist with billing overflow from other offices as needed. - Update billing addresses and payer information as needed. Client/Attorney Requirements - Respond in a timely manner to Client Accounting emails and help line calls. - Assist with preparing client and/or attorney analyses as needed - Responsible for client audit report preparation. - Maintain client/matter maintenance information. - Support collections staff members in processing billing adjustments, verifying client account balances and assisting in other collections projects as needed. Who You Are: - A minimum of 3-5 years’ experience working in a professional services environment, law firm billing experience preferred. - Experience with financial/billing software packages and Finance/Accounting organizational operations. “Aderant Expert” Billing System experience preferred. - Experience with electronic billing transmission on a variety of eBilling platforms, eBillingHub experience a plus. - Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary. - Proficiency in MS Office. Strong knowledge of Excel preferred. Benefits and More At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including: - Health, dental, and vision insurance - Life and disability insurance - Retirement & Savings Plan - Emergency back-up child and adult care - Paid vacation, sick time off, and holidays - Professional development and career advancement opportunities - Employee recognition and reward programs - Employee wellness and assistance programs - Employee discounts and perks This position is eligible for overtime: Yes The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $85,000 - $105,000