Title: Brand Operations Coordinator Location: Chicago United States Job Description: - $50,000 - $60,000 base salary range + annual bonus potential! - 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment. Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You: - Competitive pay with performance-based annual raises! - Medical, Dental & Vision Insurance - Domestic Partnership Benefits - Paid Parental Leave - FSA and HSA with Employer Contribution - Commuter Benefit Program - Retirement Savings 401(k) WITH company match - Employee Assistance Program - Paid Time Off - Discount Program - Flexible Work Schedule - Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify Job Title: Brand Operations Coordinator Department/Function: Marketing Location: Support Center Reports to (Title): Senior Director, Brand Marketing Job Level Individual Contributor Job Band Associate Full-Time: Exempt Travel Requirements: Rarely GENERAL DESCRIPTION The Brand Operations Coordinator is responsible for overseeing the end-to-end workflow that ensures Potbelly's brand calendar initiatives and creative deliverables move from intake to launch with clarity, speed, and accuracy. This individual contributor role owns the tools, trackers, and process discipline that drive predictable execution across all creative channels - paid, owned, earned, and in-shop/printed materials - while providing transparency to stakeholders. The Brand Operations Coordinator will report to the Senior Director, Brand Marketing and partner closely within the Brand team and with cross-functional colleagues to serve as the central hub for creative request intake, prioritization, scheduling, internal/external resource assignment, milestone tracking, approvals routing, trafficking readiness, and launch coordination. This role will maintain key calendar and reporting documents and support processes for aligning stakeholders on promotions and key initiatives. The position will also manage complex matrices for our print vendor to ensure all work is planned effectively, executed on time, and delivered with operational excellence. FOCUS Brand Calendar & Planning - Partner with Brand team to maintain a forward-looking marketing calendar (6+ months) - Identify gaps, conflicts, and dependencies across initiatives - Translate calendar priorities into timelines, workbacks, and resource plans - Support planning sessions and readiness checkpoints Creative Operations & Execution - Own the "single front door" intake process for all creative requests - Manage creative development tracker including prioritization, scheduling, and resourcing - Coordinate milestones, approvals, and handoffs across teams and vendors - Ensure deliverables are complete, accurate, and ready for production/trafficking Project Management & Workflow - Lead project cadence including kickoffs, status meetings, and follow-ups - Track risks, dependencies, and timelines across multiple initiatives - Maintain organization and visibility across all active workstreams - Oversee complex print and in-shop execution matrices Reporting & Optimization - Maintain reporting for campaign pipeline, timelines, and operational health - Track KPIs such as on-time delivery, cycle time, and revision rounds - Support post-campaign retrospectives and process improvements - Identify workflow inefficiencies and implement scalable solutions Vendor & Stakeholder Management - Coordinate with internal teams and external vendors/agencies - Manage file handoffs, timelines, and deliverable expectations - Support vendor scope alignment and execution quality - Maintain creative library and asset tracking ESSENTIAL PHYSICAL FUNCTIONS - Ability to work extended hours as needed - Ability to sit, stand, and work at a computer for extended periods - Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and in-person communications EXPERIENCE, EDUCATION AND BEHAVIORS - Bachelor's degree in Marketing, Business, Communications, or related field preferred - 2-5+ years of experience in marketing operations, creative operations, project management, or agency traffic roles - Experience managing cross-functional workflows and coordinating multiple stakeholders - Strong organizational skills and attention to detail - Ability to manage multiple projects in a fast-paced environment - Excellent communication and stakeholder management skills - Proficiency in project management tools (Smartsheet, Asana, Jira, etc.) - Experience in QSR, retail, hospitality, or consumer brands preferred Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

• Take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration • Be the operational follow-through layer between tenants, vendors, platforms, and ownership, keeping workflows moving without waiting for instructions • Manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times • Conduct rental market analysis and prepare pricing summaries • Create and maintain accurate property listings • Respond to tenant inquiries within 24 hours • Send and track pre-screening questionnaires for applicants • Coordinate inspection scheduling and move-in processes • Monitor and track rent payments, maintaining accurate records • Log and categorize maintenance requests, coordinate repairs • Track lease expiration timelines and coordinate renewals • Manage communication across multiple platforms and ensure records are updated in real time

• Take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration. • Manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times. • Provide rental market analysis support by researching rental comps across various platforms. • Create and maintain accurate property listings across multiple platforms. • Send and track pre-screening questionnaires for all inbound applicants. • Coordinate inspection scheduling, move-in dates, and onboarding timelines. • Send rent reminders and payment follow-ups proactively. • Log and categorize maintenance requests and coordinate directly with vendors.

• Process Coordination & Compliance • Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled. • Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations. • Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion. • Communication & Customer Support • Point of Contact: Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress. • Communication Responsibilities: Communicate with 3rd parties through phone calls and emails, address inquiries and concerns professionally, and generate reports to keep teams and stakeholders informed. • Project & Task Management • Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines. • Workspace Organization: Assign and manage access to relevant tools and resources, adjust timelines and address critical tasks as needed, and keep progress updates current. • Support Operations: Assist in transitions and handovers, contribute to presentations and documentation as needed, and maintain accurate records and reports. • Optimization & Continuous Improvement • Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency. • Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness.