Potbelly Sandwich Shop

Title: Brand Operations Coordinator Location: Chicago United States Job Description: - $50,000 - $60,000 base salary range + annual bonus potential! - 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment. Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You: - Competitive pay with performance-based annual raises! - Medical, Dental & Vision Insurance - Domestic Partnership Benefits - Paid Parental Leave - FSA and HSA with Employer Contribution - Commuter Benefit Program - Retirement Savings 401(k) WITH company match - Employee Assistance Program - Paid Time Off - Discount Program - Flexible Work Schedule - Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify Job Title: Brand Operations Coordinator Department/Function: Marketing Location: Support Center Reports to (Title): Senior Director, Brand Marketing Job Level Individual Contributor Job Band Associate Full-Time: Exempt Travel Requirements: Rarely GENERAL DESCRIPTION The Brand Operations Coordinator is responsible for overseeing the end-to-end workflow that ensures Potbelly's brand calendar initiatives and creative deliverables move from intake to launch with clarity, speed, and accuracy. This individual contributor role owns the tools, trackers, and process discipline that drive predictable execution across all creative channels - paid, owned, earned, and in-shop/printed materials - while providing transparency to stakeholders. The Brand Operations Coordinator will report to the Senior Director, Brand Marketing and partner closely within the Brand team and with cross-functional colleagues to serve as the central hub for creative request intake, prioritization, scheduling, internal/external resource assignment, milestone tracking, approvals routing, trafficking readiness, and launch coordination. This role will maintain key calendar and reporting documents and support processes for aligning stakeholders on promotions and key initiatives. The position will also manage complex matrices for our print vendor to ensure all work is planned effectively, executed on time, and delivered with operational excellence. FOCUS Brand Calendar & Planning - Partner with Brand team to maintain a forward-looking marketing calendar (6+ months) - Identify gaps, conflicts, and dependencies across initiatives - Translate calendar priorities into timelines, workbacks, and resource plans - Support planning sessions and readiness checkpoints Creative Operations & Execution - Own the "single front door" intake process for all creative requests - Manage creative development tracker including prioritization, scheduling, and resourcing - Coordinate milestones, approvals, and handoffs across teams and vendors - Ensure deliverables are complete, accurate, and ready for production/trafficking Project Management & Workflow - Lead project cadence including kickoffs, status meetings, and follow-ups - Track risks, dependencies, and timelines across multiple initiatives - Maintain organization and visibility across all active workstreams - Oversee complex print and in-shop execution matrices Reporting & Optimization - Maintain reporting for campaign pipeline, timelines, and operational health - Track KPIs such as on-time delivery, cycle time, and revision rounds - Support post-campaign retrospectives and process improvements - Identify workflow inefficiencies and implement scalable solutions Vendor & Stakeholder Management - Coordinate with internal teams and external vendors/agencies - Manage file handoffs, timelines, and deliverable expectations - Support vendor scope alignment and execution quality - Maintain creative library and asset tracking ESSENTIAL PHYSICAL FUNCTIONS - Ability to work extended hours as needed - Ability to sit, stand, and work at a computer for extended periods - Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and in-person communications EXPERIENCE, EDUCATION AND BEHAVIORS - Bachelor's degree in Marketing, Business, Communications, or related field preferred - 2-5+ years of experience in marketing operations, creative operations, project management, or agency traffic roles - Experience managing cross-functional workflows and coordinating multiple stakeholders - Strong organizational skills and attention to detail - Ability to manage multiple projects in a fast-paced environment - Excellent communication and stakeholder management skills - Proficiency in project management tools (Smartsheet, Asana, Jira, etc.) - Experience in QSR, retail, hospitality, or consumer brands preferred Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Title: Sr Manager, Marketing Finance Status: Full Time Base Salary Range: $135,000 - $145,000/yr Shift: First (Day) Req #: 10985395 Location: Chicago , Chicago, US, IL, 60611 Job Category: Corporate $135k - $145k per year Job Description: - $135,000 - $145,000 base salary range + annual bonus potential! - 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment. Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What’s In It For You**: - Competitive pay with performance-based annual raises! - Medical, Dental & Vision Insurance - Domestic Partnership Benefits - Paid Parental Leave - FSA and HSA with Employer Contribution - Commuter Benefit Program - Retirement Savings 401(k) WITH company match - Employee Assistance Program - Paid Time Off - Discount Program - Flexible Work Schedule - Career growth opportunities **If hired, you must meet and maintain all eligibility requirements to qualify** Senior Manager, Marketing Finance Come build the Potbelly Nation with us! Our legendary hot and toasty sandwiches, irresistible shakes and cookies satisfy Potbelly fans every day. Potbelly started as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Today, there are more than 460 Potbelly Sandwich Shops across the U.S. Our leaders build and inspire teams to bring our customers a unique Potbelly experience. Who you are: You are a highly analytical and curious finance leader who thrives in fast-paced, data-rich environments. You bring a strong track record of partnering with Marketing or Digital teams to drive growth through insight, not just reporting. You’re a problem solver at heart—comfortable navigating ambiguity, connecting data across sources, and turning analysis into clear, actionable recommendations. You enjoy collaborating with cross-functional teams and influencing decisions at all levels of the organization. You'll be a phenomenal candidate for this role if you: - Naturally curious and driven to understand the “why” behind performance - Highly analytical with strong attention to detail - Comfortable working with large, ambiguous datasets to identify patterns and insights - Action-oriented, with a focus on driving outcomes—not just analysis - Confident communicator who can influence cross-functional stakeholders - Collaborative, but also able to independently own and deliver high-impact work You can expect: This role sits at the center of Marketing, Finance, and Data — helping shape how we invest in growth, measure performance, and scale the business. Every day is going to be a little different, some special topics will take longer than others, exposing you to a wide range of people, skills, and understanding than most finance-based roles typically can. You’ll encounter: - Respect and candor; the quality of the idea wins the day. - Casual, focused, and agile environment operating under our Potbelly values. - You will directly support key Marketing and Digital efforts to enable massive growth and scale for the Company - Consistent contact with Potbelly’s CMO and other members of the Senior Leadership team. - you will do: - Serve as the primary Finance partner to Marketing and Digital leadership, helping shape growth strategy and investment decisions - Build and refine frameworks to evaluate marketing effectiveness, including ROI, payback, and incrementality - Translate marketing and customer data into actionable insights that improve performance across channels - Lead financial evaluation of campaigns, promotions, and tests to inform go/no-go decisions - Drive pricing and promotional strategy through modeling of elasticity, mix, and competitive positioning - Partner on test-and-learn agenda, ensuring rigorous prioritization and measurement of results - Contribute to developing the annual Marketing budget and monthly forecasts - Work closely with Marketing leadership to build long-term strategic plans and business cases to support presentations to senior leadership and the Board of Directors. - Direct and support various initiatives to improve and enhance financial processes, data visualization, reporting, etc. through Power BI, Planful and Excel. - Recruit, coach, and retain top talent in the Finance department. - Perform ad hoc analysis and work on project teams as the need arises. - Report to VP of Finance. Why this role matters: · This role will directly influence how Potbelly invests in growth – making it a critical driver of both short-term performance and long-term strategy. What you will need: - Minimum of 7 years of progressive career growth, ideally in a multi-unit, retail, or food business; high growth company and multi-channel experience a big plus (with focus on supporting marketing and/or e-commerce). - Bachelor’s degree in Finance. - Demonstrated leadership, team-building and coaching skills, experience building teams and supporting cross-functional partners. - Proven experience in budgeting/forecasting and various types of financial analysis. - Must be at an advanced Excel skill level and have experience with ad-hoc financial analysis and reporting tools such as Power BI, Planful, or other similar financial systems. R and/or Python experience a plus. - Sense of urgency and focus on results. - High energy level and intellectual curiosity, with a strong desire to learn. - Excellent problem solving, project management, and analytical skills. - Experience using complex statistical analysis and modeling to draw insights from large data sets is a big plus. - Excellent communication, collaboration and influencing skills. Here’s what’s in it for you: - Medical, Dental, Vision and Flexible Spending Account– We care about you and your family. - 401(K) – We want to help secure your financial future. - Time Off – We all need some time to relax, right? - Employee Assistance Program – Things out of our control happen, we will help you get through it. - Domestic Partner Benefits – We love who you love. - Potbelly Meal Discounts – Hungry? We’ll feed you - Work Life Balance – You have a life outside of work, we want you to enjoy it ?Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.