Utility Warehouse

• Build and maintain responsive, user-friendly web and mobile applications. • Create modular, reusable, and testable frontend components that strictly adhere to modern design and accessibility standards. • Connect frontend applications with GraphQL APIs to ensure seamless data fetching and reliable state management. • Manage application state effectively using Redux while continuously boosting performance across web and mobile platforms. • Use systematic analysis and modern debugging tools to track down and solve frontend issues smoothly.

• Help build seamless digital experiences across the tools and journeys that power our Customer base. • Your work will have a tangible impact as you solve real problems at scale. • Build and ship Customer-facing and Partner-facing features across web (React/TypeScript) and mobile (React Native), taking ownership of your work from design through to production. • Translate UX designs and wireframes into clean, maintainable, and reusable React components that work seamlessly across devices and platforms. • Contribute to team goals by delivering well-scoped work and participating in prioritisation discussions. • Write well-tested, well-documented code and actively participate in code reviews to uphold quality standards across the team. • Design and implement reliable technical solutions while making sound decisions based on your experience. • Support junior engineers through pairing and code reviews, sharing knowledge and helping raise the bar for frontend practice across the squad. • Engage with UW's wider frontend community, learning from and contributing to shared standards across teams.

• In this role, you will lead frontend development for a unified communications experience, spanning everything from marketing preferences and push notifications to web and app interfaces. • You will own the technical decisions that turn complex journeys into seamless user experiences. • Building performant experiences across web and mobile, ensuring a consistent feel between the app and portal. • Owning the end-to-end frontend experience for acquisition and cross-sell flows. • Leading the development and modernisation of reusable components to raise the bar for quality across the squad. • Partnering with designers and backend engineers to translate complex UX requirements into production-ready interfaces. • Integrating with GraphQL APIs to surface the right data at the right time.

Role Description We’re looking for a Portfolio Manager who can keep the big picture in focus without slowing things down. You’ll be the bridge between strategic ambition and technical delivery, bringing the commercial edge and emotional intelligence needed to navigate a complex, fast-growing landscape. You’ll provide the constructive challenge required to ensure our investments are always hitting the mark, all while keeping things simple and ego-free. Your day-to-day will involve: - Maintaining a transparent view of the entire Technology portfolio, tracking all CAPEX and OPEX work. - Designing and embedding frameworks and reporting tools to keep an eye on performance and spending. - Leading the charge on CAPEX vs OPEX classification, making sure everyone understands the "why" behind the numbers. - Providing the insights that help leadership decide which projects to start, stop, or hit pause on. - Supporting business cases to ensure they are accurate, consistent, and offer genuine value for money. - Managing R&D tax claims for the Product and Technology teams. - Creating a smooth reporting cadence, turning complex project updates into simple, punchy executive reports. - Spotting dependencies and risks across teams before they become real gremlins. - Exploring new digital tools to make our portfolio operations even more efficient and transparent. Qualifications - A solid background in project and programme governance within scaling tech companies. - Strong commercial acumen and a practical handle on CAPEX/OPEX accounting. - The ability to talk tech to support business cases, audits, and assessments. - Proficiency with Project Portfolio Management (PPM) tools like Linear, Miro, PowerBI, or Looker. - Expert-level skills in Excel and Google Sheets. - A good grasp of financial modelling, including NPV, IRR, and Payback Periods. - Top-tier analytical skills to turn messy data into clear, actionable insights. - Advanced risk modelling capability. - Ability to form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. Benefits - Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation. - Performance bonus: An annual discretionary bonus ranging from 15-40%. - Flexible working: We’re a remote-first business. - Work-life balance: We offer an optional four-day working week (90% pay for 90% impact). - Work from anywhere: You can work abroad for up to three weeks, twice every tax year. - Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year. - UW discounts: Save on our services and get a free Cashback Card. - Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). - Family first: Policies designed to help you and your family thrive. - Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership. - Sabbaticals: An eight-week paid sabbatical after four years of service. - Growth: A dedicated learning and development budget and bi-annual promotion cycles. - Inclusion: Join belonging groups that help shape our culture. - Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

• Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy. • Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning. • Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage. • Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them. • People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews. • Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones. • Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets.

Role Description As an Engineering Manager at UW, you create clarity, consistency, and momentum in your squad. You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability. You invest in people through coaching, feedback, and development, while fostering a positive team culture. You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work. You will have the following responsibilities: - Technical Mastery: Take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy. You have a clear understanding of the engineering practices within the team and identify opportunities for improvement. You understand all of the technologies used by UW in your squad, and how they fit together. - Impact: Take an integral role in defining team goals and ensuring proposed work is aligned with them. You drive prioritisation within the team to best achieve goals. You push yourself and the team to achieve team goals. - Operational Excellence: Identify and put in place practices needed to ensure security and operational service level objectives (SLOs) are met. You coordinate with your squad — and others as needed — to ensure organisation-wide on-call coverage. You drive the squad to operational excellence, leading regular metrics reviews to ensure high coverage and performance. - Planning & Delivery: Work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals. You identify risks and blockers early and work with stakeholders to mitigate them. You measure team performance so that you can continually improve it. You communicate team progress against OKRs, key performance indicators (KPIs) and other milestones to relevant stakeholders. You co-lead annual and quarterly planning for your squad. - People & Coaching: You ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed. You onboard, train, develop and coach your reports to facilitate their career growth. You participate in performance calibration and promotion reviews for your squad. - Business & Domain knowledge: Understand and communicate company, department, and pillar strategy and goals to your squad. You interact with stakeholders from across the business in order to provide insight and context to their teams. - Leadership & Culture: Teach our culture to others and foster a healthy dynamic within your team. You help to resolve interpersonal conflicts and gather, share and act on feedback. You effectively communicate company and department changes to your squad. With help from your manager, you raise the team's voice to senior leadership. You collaborate effectively with cross-functional colleagues, such as UX and data. You co-lead your squad with your squad's Product Manager. You ensure team expenditures (both OpEx and CapEx) are in line with budgets. Qualifications - Technical Mastery: Knowledge (experience is a bonus) of our core tech stack; gRPC, GraphQL, React, Kafka, Docker & Kubernetes, experience with Go is preferred but not essential. - Experience taking responsibility for technical decisions and aligning them with strategy. - A clear understanding of engineering practices and ability to identify improvements. - Impact: Experience defining team goals and driving prioritisation to achieve them. - Planning & Delivery: Ability to work with Product Managers to set OKRs aligned with company goals. Ability to co-lead annual and quarterly planning. - Experience identifying risks early and mitigating them. - Operational Excellence: Experience identifying practices for security and SLOs. - Ability to drive operational excellence and lead metrics reviews. - People & Coaching: Experience of managing a team of engineers. - Proven ability to onboard, train, develop, and coach reports, as well as participating in performance calibration and promotion reviews. - Business & Domain Knowledge: Intermediate awareness of customer and market insights. - Ability to communicate strategy to the squad. - Leadership & Culture: Experience fostering a healthy team dynamic and resolving interpersonal conflicts. - Ability to collaborate effectively with cross-functional colleagues. Benefits - Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation. - Performance bonus: An annual discretionary bonus ranging from 15-40%. - Flexible working: We’re a remote-first business. - Work-life balance: We offer an optional four-day working week (90% pay for 90% impact). - Work from anywhere: You can work abroad for up to three weeks, twice every tax year. - Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year. - UW discounts: Save on our services and get a free Cashback Card. - Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). - Family first: Policies designed to help you and your family thrive. - Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership. - Sabbaticals: An eight-week paid sabbatical after four years of service. - Growth: A dedicated learning and development budget and bi-annual promotion cycles. - Inclusion: Join belonging groups that help shape our culture. - Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

• Amplify team effectiveness by driving technical excellence and consistency across the organization • Establish engineering standards and principles within your domain • Solve complex technical problems across teams and influence long-term strategy • Drive prioritization to ensure squads deliver on critical pillar goals • Roll out strategic operational and security improvements across multiple squads • Set and achieve appropriate SLOs and SLAs acting as a point for critical incident escalation • Lead discovery into unknowns and cut through the noise on large-scale projects

• Create clarity, consistency, and momentum within your squad • Act as a bridge, interacting with stakeholders across the business for vital insight • Balance short-term delivery with long-term sustainability for the team • Take responsibility for technical decisions aligning with company strategy • Work with Product Managers to set OKRs and co-lead planning • Lead metrics reviews and organization-wide on-call coverage • Identify risks and blockers early, working with stakeholders to mitigate them • Onboard, train, and coach reports while participating in performance calibration • Measure team performance, communicating progress against KPIs and milestones • Ensure team expenditures remain in line with budgets

• Join a small Business Intelligence team working within Operational Support • Interrogate data in Google Big Query and develop data pipelines for analysis and reporting • Build a portfolio of reports and dashboards using Looker Studio • Ensure business alignment, active adoption and trust in numbers • Curate trusted data models to enable self service analytics • Manage the access and distribution of reports • Adopt best practice data management techniques • Be accountable for servicing information to our operations managers and team leaders

• Help build seamless digital experiences across the tools and journeys that power our Customer base. • Build and ship Customer-facing and Partner-facing features across web (React/TypeScript) and mobile (React Native), taking ownership of your work from design through to production. • Translate UX designs and wireframes into clean, maintainable, and reusable React components that work seamlessly across devices and platforms. • Contribute to team goals by delivering well-scoped work and participating in prioritization discussions. • Write well-tested, well-documented code and actively participate in code reviews to uphold quality standards across the team. • Design and implement reliable technical solutions while making sound decisions based on your experience. • Support junior engineers through pairing and code reviews, sharing knowledge and helping raise the bar for frontend practice across the squad. • Engage with UW's wider frontend community, learning from and contributing to shared standards across teams.