• Deliver comprehensive training programs for new hires and current employees, including onboarding and continuous learning initiatives • Provide coaching and guidance to individuals and groups to address process-related challenges, demonstrating patience and a strong commitment to learner success • Lead engaging training sessions on new and existing processes, systems, and updates, tailored to diverse audiences with varying learning needs • Support both OAW and DAN business models with flexible and adaptive training approaches in a fast-paced environment • Develop training materials or collaborate closely with the Senior Billing Agent team, who typically leads training development. This may include collaboration with other stakeholders and delivering billing material. • Act as a subject matter expert (SME) on billing processes and contribute to related projects • Partner effectively with cross-functional stakeholders, leveraging strong communication skills and emotional intelligence to build positive working relationships • Demonstrate leadership by coaching, mentoring, and supporting the development of both individuals and teams

Role Description We are looking for Virtual Professionals based in Colombia. This is a fully remote position for the role of Spanish-Speaking Property Management Operations VA. Applications with an introduction video attached will be prioritized. Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across: - Listings - Tenant coordination - Rent tracking - Maintenance coordination - Lease administration You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times. Success in this role looks like: - Listings staying active and competitively priced - Tenants getting timely responses without owner involvement - Rent payments being accurately tracked - Maintenance requests getting resolved without constant follow-up from ownership - Lease timelines being proactively managed before issues happen You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early. This role is not for candidates who: - Need constant supervision - Struggle with fast-moving operational environments - Miss details across multiple systems - Become overwhelmed switching between tasks and communication channels Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors. Qualifications - Fluent Spanish communication skills — verbal and written - Prior hands-on property management operations experience - Experience handling tenant communication directly - Experience coordinating vendors, maintenance requests, and operational follow-through - Experience working inside multiple platforms simultaneously without losing task visibility - Strong written communication with fast response times - High attention to operational detail and record accuracy - Comfortable working in a fast-paced remote environment with US-aligned hours - Able to operate without daily step-by-step supervision - Must proactively escalate issues instead of waiting for ownership to discover problems - Must be comfortable handling repetitive operational work consistently without quality dropping Requirements - Candidates without direct property management operations experience will not be considered. Benefits - Remote contractor role - US-aligned working hours required - Fast-paced operational environment - Heavy async communication across multiple platforms - Performance-driven role with high accountability - Long-term opportunity for candidates who can help systemize and stabilize operations Application Instructions To apply, submit: - Your updated resume - A short voice recording in Spanish introducing: - Your property management experience - The tools you’ve used - The most operationally difficult situation you handled - A written response (maximum 300 words): - Describe a situation where a tenant issue, maintenance request, or payment problem became disorganized. - Explain exactly how you handled it, what systems you used, and what you would improve if it happened again. Generic answers or AI-generated responses without operational detail will be rejected.

• Supervise daily shift operations, ensuring consistent performance, prioritization, escalations, and adherence to company standards • Monitor KPIs and shift metrics, identifying areas for improvement to address with Management • Conduct shift handovers for seamless transitions between their shift • Act as primary point of contact for escalations, prioritizing more critical items and providing details to Management on interesting items that happened during the shift • Oversee and triage ticket queues focusing on prioritization, potential impact, and escalations • Lead review of tuning requests for their shift • Support Incident response as an acting member on the response team, working escalated tickets for identified security threats • Perform root cause and forensic log analysis for security incidents to determine enterprise risk, impact, and effective remediations needed across multiple technology platforms (Cloud, Hosts, Networks, Applications, Email) • Analyze threat data from multiple sources and identifying security incidents and events of importance for direct escalation to Incident Commander(s). • Identify, articulate, and explain attack vectors, threat tactics, and attacker techniques to technical and non-technical stakeholders including senior leadership • Take appropriate containment response actions on multiple platforms, or in some cases Handoffs to partner teams • Function as Incident Handler for security incidents to drive containment and remediation action items for various platforms, environments, and technologies • Collaborate with internal teams, external partners, and vendors to resolve active Cyber Incidents • Provide detailed timeline analysis to showcase evidence-based conclusions on entry vectors, lateral movement, and campaign correlation • Keep detailed notes on all analysis activity, documented in the case management tool to validate process adherence. • Contribute to the strategic creation and updating of new and existing response process documentation. • Provide On-Call support for escalated events for 1 week on rotation with other Incident Responders

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Global Media Operations team under the Operations & Technology division is looking for a highly organized, extremely focused, and process-oriented Video Operations Specialist. The ideal candidate will execute short-form video content within a fast-paced and challenging environment supporting a growing portfolio of programming on Peacock, SkyShowtime, and NBC apps, as well as third-party providers and social media platforms. You'll be responsible for ensuring video content is successfully acquired, prepared, and syndicated to on-domain and off-domain platforms within our video content supply chain - confirming hundreds of on-demand clips, highlights, and trailers are successfully provisioned and published to our platforms. You'll also be relied upon to help triage technical issues that arise during publishing and to collaborate with operational incident management teams to address them as needed. To excel in this role, you'll need to continuously manage incoming content requests and stay organized in processing high volumes of video deliveries. This commitment to timely program availability is critical to the promotion of our content and plays an integral role in our success within the competitive streaming marketplace. RESPONSIBILITIES: - Gather, ingest, and publish short-form video assets for distribution to various platforms, including Peacock, SkyShowtime, NBC, YouTube, Roku, Amazon, etc. - Provide QC support of assets to verify playback across platforms - Collaborate with internal and external teams on mission-critical deadlines for asset delivery, ensuring content meets requirements and the expectations of stakeholders - Track and manage incoming video assets, validate metadata integrity, and efficiently input data into internal systems - Assist with developing best practices to streamline workflows that ensure assets meet the required delivery specs - Perform audits across all systems to maintain data integrity and support Video Operations leads - Troubleshoot and measure enhancements/bugs within Video Operations Airtable bases - Assist in onboarding new stakeholders and documenting guidelines - Other duties as assigned Qualifications - Minimum 3 years+ of entertainment industry or digital media experience - Digital video file formats, encoding specifications, publishing workflows, governmental compliance standards and troubleshooting techniques - Content management systems, trafficking high volume, time-sensitive media assets for multi-platform syndication - Bachelor's degree, accredited program certification, relevant areas of study or equivalent work experience - General understanding of data transfer protocols, workflows, and methods. Aspera, Signiant, HTTP, etc. - Must be willing and available to work any shift, including overnights, weekends, and holidays to meet the needs of a 24x7/365 operation, with the possibility of schedule changes based on business needs and priorities. - Experience working in Airtable, JIRA and/or Smartsheet a plus - Television entertainment industry experience preferred - Excellent and effective communication & collaboration skills - Proactive problem solver with the ability to prioritize and concurrently handle multiple, time- sensitive requests within a high-pressure environment - Working knowledge of data transfer protocols, workflows, and methods; Aspera, Signiant, etc. - Creative problem solver with a willingness to try new things when all else fails Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.