• Process Coordination & Compliance • Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled. • Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations. • Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion. • Communication & Customer Support • Point of Contact: Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress. • Communication Responsibilities: Communicate with 3rd parties through phone calls and emails, address inquiries and concerns professionally, and generate reports to keep teams and stakeholders informed. • Project & Task Management • Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines. • Workspace Organization: Assign and manage access to relevant tools and resources, adjust timelines and address critical tasks as needed, and keep progress updates current. • Support Operations: Assist in transitions and handovers, contribute to presentations and documentation as needed, and maintain accurate records and reports. • Optimization & Continuous Improvement • Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency. • Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness.

• Deliver comprehensive training programs for new hires and current employees, including onboarding and continuous learning initiatives • Provide coaching and guidance to individuals and groups to address process-related challenges, demonstrating patience and a strong commitment to learner success • Lead engaging training sessions on new and existing processes, systems, and updates, tailored to diverse audiences with varying learning needs • Support both OAW and DAN business models with flexible and adaptive training approaches in a fast-paced environment • Develop training materials or collaborate closely with the Senior Billing Agent team, who typically leads training development. This may include collaboration with other stakeholders and delivering billing material. • Act as a subject matter expert (SME) on billing processes and contribute to related projects • Partner effectively with cross-functional stakeholders, leveraging strong communication skills and emotional intelligence to build positive working relationships • Demonstrate leadership by coaching, mentoring, and supporting the development of both individuals and teams

Role Description We are looking for Virtual Professionals based in Colombia. This is a fully remote position for the role of Spanish-Speaking Property Management Operations VA. Applications with an introduction video attached will be prioritized. Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across: - Listings - Tenant coordination - Rent tracking - Maintenance coordination - Lease administration You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times. Success in this role looks like: - Listings staying active and competitively priced - Tenants getting timely responses without owner involvement - Rent payments being accurately tracked - Maintenance requests getting resolved without constant follow-up from ownership - Lease timelines being proactively managed before issues happen You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early. This role is not for candidates who: - Need constant supervision - Struggle with fast-moving operational environments - Miss details across multiple systems - Become overwhelmed switching between tasks and communication channels Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors. Qualifications - Fluent Spanish communication skills — verbal and written - Prior hands-on property management operations experience - Experience handling tenant communication directly - Experience coordinating vendors, maintenance requests, and operational follow-through - Experience working inside multiple platforms simultaneously without losing task visibility - Strong written communication with fast response times - High attention to operational detail and record accuracy - Comfortable working in a fast-paced remote environment with US-aligned hours - Able to operate without daily step-by-step supervision - Must proactively escalate issues instead of waiting for ownership to discover problems - Must be comfortable handling repetitive operational work consistently without quality dropping Requirements - Candidates without direct property management operations experience will not be considered. Benefits - Remote contractor role - US-aligned working hours required - Fast-paced operational environment - Heavy async communication across multiple platforms - Performance-driven role with high accountability - Long-term opportunity for candidates who can help systemize and stabilize operations Application Instructions To apply, submit: - Your updated resume - A short voice recording in Spanish introducing: - Your property management experience - The tools you’ve used - The most operationally difficult situation you handled - A written response (maximum 300 words): - Describe a situation where a tenant issue, maintenance request, or payment problem became disorganized. - Explain exactly how you handled it, what systems you used, and what you would improve if it happened again. Generic answers or AI-generated responses without operational detail will be rejected.

• Supervise daily shift operations, ensuring consistent performance, prioritization, escalations, and adherence to company standards • Monitor KPIs and shift metrics, identifying areas for improvement to address with Management • Conduct shift handovers for seamless transitions between their shift • Act as primary point of contact for escalations, prioritizing more critical items and providing details to Management on interesting items that happened during the shift • Oversee and triage ticket queues focusing on prioritization, potential impact, and escalations • Lead review of tuning requests for their shift • Support Incident response as an acting member on the response team, working escalated tickets for identified security threats • Perform root cause and forensic log analysis for security incidents to determine enterprise risk, impact, and effective remediations needed across multiple technology platforms (Cloud, Hosts, Networks, Applications, Email) • Analyze threat data from multiple sources and identifying security incidents and events of importance for direct escalation to Incident Commander(s). • Identify, articulate, and explain attack vectors, threat tactics, and attacker techniques to technical and non-technical stakeholders including senior leadership • Take appropriate containment response actions on multiple platforms, or in some cases Handoffs to partner teams • Function as Incident Handler for security incidents to drive containment and remediation action items for various platforms, environments, and technologies • Collaborate with internal teams, external partners, and vendors to resolve active Cyber Incidents • Provide detailed timeline analysis to showcase evidence-based conclusions on entry vectors, lateral movement, and campaign correlation • Keep detailed notes on all analysis activity, documented in the case management tool to validate process adherence. • Contribute to the strategic creation and updating of new and existing response process documentation. • Provide On-Call support for escalated events for 1 week on rotation with other Incident Responders