Desjardins

Role Description As a member/client service advisor – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services and promoting and selling them based on client needs and your unit’s business objectives and strategies. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. - Establish an advisory relationship by identifying current and potential needs and supporting client retention. - Advise members and clients on specialized products and services and ensure member/client satisfaction. - Review client needs and compile and analyze data. - Handle requests and follow up as needed. - Assist members and clients, listen to their needs and propose personalized solutions. - Help identify your unit’s operational risks and opportunities for improvement. - Stay on top of the latest standards, products and services in your field. Qualifications - College diploma in a related field. - A minimum of one year of relevant experience. - Knowledge of French is required. - Action oriented. - Customer Focus. - Differences. - Drive results. - Interpersonal Savvy. - Nimble learning. Requirements - Please note that other combinations of qualifications and relevant experience may be considered. Benefits - Competitive salary and annual bonus. - 4 weeks of flexible vacation starting in the first year. - Defined benefit pension plan that provides predictable, stable income throughout retirement. - Group insurance including telemedicine. - Reimbursement of health and wellness expenses and telework equipment.

Role Description As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis management and the security of personal information and property. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. - Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives - Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives - Identify, analyze and diagnose major issues and make recommendations to decision-making bodies - Represent your unit before decision-making bodies - Represent Desjardins’s position when making agreements with external partners and organizations Qualifications - Bachelor's degree in a related field - A minimum of six years of relevant experience - Knowledge of French is required - Intermediate knowledge of English, both oral and written - Ambiguity, Communicates effectively, Interpersonal Savvy, Plans and aligns, Strategic mindset - Please note that other combinations of qualifications and relevant experience may be considered Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment - * Benefits apply based on eligibility criteria. Company Description At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Risk management (FG) Unposting Date 2026-06-4

• Establish an advisory relationship by identifying current and potential needs and supporting client retention • Advise members and clients on specialized products and services. • Review requests, research solutions and make recommendations • Identify trends, weaknesses and opportunities. Make recommendations • Assist members and clients, listen to their needs and propose personalized solutions • Help identify your unit’s operational risks and opportunities for improvement • Stay on top of the latest standards, products and services in your field.

Role Description Temporary position for 12 months. As a Product Administration Specialized Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential. More specifically, you will be required to: - Provide technical support for projects and operational issues - Help prepare technical notes to enhance the skills and knowledge of users and their teams - Help practitioners follow procedures and use your unit’s tools and systems - Ensure that control and authorization procedures for products and client accounts are followed so that operations are carried out properly - Perform event analysis and calculations and make changes to the organization’s computer systems Qualifications - General college diploma in a related field - A minimum of one year of relevant experience - Knowledge of French is required - Please note that other combinations of qualifications and relevant experience may be considered Requirements - Action oriented - Ambiguity - Customer Focus - Decision quality - Differences - Nimble learning - Situational adaptability Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment - * Benefits apply based on eligibility criteria. Company Description At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

• Provide technical support for projects and complex operational issues • Carry out specialized technical studies, research and analysis. • Serve as resource person for the submission of solutions and action plans • Roll out and maintain software and manual and automated processes. • Train users • Prepare technical notes to enhance the skills and knowledge of users and their teams • Help professionals in your unit develop their skills. • Identify training needs and follow up as needed • Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems

• Deliver comprehensive training programs for new hires and current employees, including onboarding and continuous learning initiatives • Provide coaching and guidance to individuals and groups to address process-related challenges, demonstrating patience and a strong commitment to learner success • Lead engaging training sessions on new and existing processes, systems, and updates, tailored to diverse audiences with varying learning needs • Support both OAW and DAN business models with flexible and adaptive training approaches in a fast-paced environment • Develop training materials or collaborate closely with the Senior Billing Agent team, who typically leads training development. This may include collaboration with other stakeholders and delivering billing material. • Act as a subject matter expert (SME) on billing processes and contribute to related projects • Partner effectively with cross-functional stakeholders, leveraging strong communication skills and emotional intelligence to build positive working relationships • Demonstrate leadership by coaching, mentoring, and supporting the development of both individuals and teams

Role Description As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of investment, financing and protection, all in line with the action plan. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development support. You assist members and clients, providing excellent customer service. You create offers for routine transactions, and help sell products and services based on the needs of members and clients and current strategies and practices. You tailor your approach based on members’ and clients’ needs. More specifically, you will be required to: - Handle client requests. Perform tasks and research as needed, and recommend appropriate solutions. - Help colleagues manage their agenda and emails. - Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations. - Help members and clients choose and get the most of their tools and channels based on how much independence and automation they want. - Seize business opportunities and participate in sales development initiatives. Qualifications - Attestation of Collegial Studies - A minimum of three years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Mutual fund representative certificate – Autorité des marchés financiers - Knowledge of French is required - Understanding of financial documents used in asset management - Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors - Knowledge of integrating financial data into systems - Knowledge of compliance with An Act respecting the distribution of financial products and services - Understanding of the philosophy and fundamentals of financial services cooperatives - Knowledge of operating procedures related to investment and financing activities - Knowledge of operating procedures related to convenience products and services and automated and assisted transactions - Knowledge of operating procedures related to opening accounts, the selling of additional products and services, and Accord D financing - Knowledge of the Desjardins business processes (e.g. sales, solicitation and negotiation) - Knowledge of service standards - Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment Company Description At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Role Description As a legal and regulatory compliance technician, you help institute the compliance framework and enforce related rules. You help ensure that oversight measures such as officer and employee behaviours comply with the organization’s standards. You serve as a technical expert and provide discipline-specific support for your unit’s activities, initiatives, and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management, and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. - Carry out specialized technical tasks, studies, research, and analysis. - Serve as resource person for the submission of solutions and action plans. - Provide technical support for projects and complex operational issues. - Ensure information quality and accuracy. - Produce management reports to update recommendations, determine courses of action, monitor activities, and enforce rules. - Respond to complex and special requests and follow up as needed. - Help clients and practitioners follow your unit’s policies, standards, and procedures and use its tools and systems. Qualifications - College diploma in a related field. - A minimum of three years of relevant experience. - Hold the Compliance Officer certificate. - Knowledge of French is required. - Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability. Requirements - Please note that other combinations of qualifications and relevant experience may be considered. Benefits - Competitive salary and annual bonus. - 4 weeks of flexible vacation starting in the first year. - Defined benefit pension plan that provides predictable, stable income throughout retirement. - Group insurance including telemedicine. - Reimbursement of health and wellness expenses and telework equipment. - * Benefits apply based on eligibility criteria. Company Description At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Role Description As an Advisor, Member and client sales and service, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services and promoting and selling them based on client needs and your unit’s business objectives and strategies. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. More specifically, you will be required to: - Establish an advisory relationship by identifying current and potential needs and supporting client retention. - Advise members and clients on specialized products and services and ensure member/client satisfaction. - Review client needs and compile and analyze data. - Handle requests and follow up as needed. - Assist members and clients, listen to their needs and propose personalized solutions. - Help identify your unit’s operational risks and opportunities for improvement. - Stay on top of the latest standards, products and services in your field. Qualifications - College diploma in a related field. - A minimum of one year of relevant experience. - Knowledge of French is required. - Action oriented. - Communicates effectively. - Complexity. - Customer Focus. - Differences. - Interpersonal Savvy. - Nimble learning. - Situational adaptability. - Tech savvy. Requirements - Please note that other combinations of qualifications and relevant experience may be considered. Benefits - Competitive salary and annual bonus. - 4 weeks of flexible vacation starting in the first year. - Defined benefit pension plan that provides predictable, stable income throughout retirement. - Group insurance including telemedicine. - Reimbursement of health and wellness expenses and telework equipment.

Role Description There are special compensation terms for this job profile. Employees with this job profile are not eligible for a bonus or salary review. For more information, see the Managing internships and student hires in my team page in the HR Zone. Qualifications - At Desjardins, we believe in equity, diversity and inclusion. - We're committed to welcoming, respecting and valuing people for who they are as individuals. - Learning from their differences and embracing their uniqueness. - Providing a positive workplace for all. - We have zero tolerance for discrimination of any kind. - We believe our teams should reflect the diversity of the members, clients and communities we serve. Requirements - If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. - We can provide accommodations at any stage in the recruitment process. Just ask! Benefits - Trade Union (If applicable) Company Description - Job Family: Trainee (FG) - Unposting Date: 2026-05-14