Senior Account Manager - Online Advertising-Digital Media Chicago, Illinois, United States GumGum is The Mindset Company™ transforming advertising. We’re an advertising technology company delivering results by matching brands with people in the right mindset in the moments that matter. Our platform is powered by the Mindset Graph™, our AI-driven data engine that processes billions of real-time contextual, creative, environmental, and historical signals to match every ad with the most receptive audience. The result is advertising that drives meaningful outcomes for advertisers and publishers, and is more relevant for consumers. We were founded in 2008 and are headquartered in Santa Monica, California, operating in over 19 markets across North America, Europe, Japan, and Australia. Our principles guide our work every day and are as follows: - Customer-Obsessed: We’re focused on advertising solutions that solve needs and drive success for clients and partners. - Make it Happen: We have a bias for action and take ownership to deliver results. - Always Innovate: We push boundaries with creativity and technology. - Foster Belonging: We ensure colleagues feel included, supported, and empowered to thrive. To be a part of The Mindset Company™ transforming advertising, please visit www.gumgum.com/careers. The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments. The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth. Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago for business needs including some or all of the following: client interaction, team interaction, timezone, etc. What You'll Achieve - Campaign Execution and Strategic Oversight - Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management. - Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders. - Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution. - Client Relationship Management & Renewal Ownership - Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns. - Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience. - Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners. - Growth Strategy & Revenue Expansion - Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels. - Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives. - Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies. - Leadership & Team Development - Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing. - Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance. Skills You'll Bring - 3+ years in digital media, specifically within Account Management or Media Planning in online verticals. - BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience. - Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data. - Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP). - Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify). - Thorough understanding of the agency ecosystem, from holding companies to agency trading desks. - Proven ability to manage diverse client needs while maintaining a reputation for elite customer service. - Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown). What We Offer At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions. The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Awards - 2025 & 2026 Digiday Media Awards Europe Best Contextual Targeting Offering - 2025 AdExchanger Awards AI Innovators, Technology & Service Provider, Finalist - 2025 MARKETECH APAC Marketing Technology Awards Silver Winner for Best Contextual Advertising Tech Platform - 2025 Inc. B2B Power Partner - 2025 ExchangeWire The Wires Global Best Client Services team winner (GumGum UK) - 2025 and 2026 BuiltIn Best U.S. Midsize Companies to Work For DEIB and EEO Statement GumGum is proud to be an equal opportunity employer. We're committed to creating a workplace where people feel respected, supported, and able to do their best work. We believe different perspectives make us stronger and lead to better outcomes—for our teams, our partners, and our business. We strive to build an environment where individuals are treated fairly, opportunities are accessible, and everyone is held to a high standard of respect and accountability. We're always learning and evolving as a company, and we continue to take thoughtful steps to support our people and strengthen our culture.

• Exclusively manage a portfolio of high-value PersistIQ clients, including Kick Off Calls (KOCs), deeply understanding their business goals and translating them into effective B2B email outreach strategies with defined, measurable outcomes. • Co-own strategy, planning, and performance discussions for key accounts, acting as a strategic partner to both clients and the Senior Account Director. • Proactively track campaign performance against agreed benchmarks (open rates, reply rates, meetings booked, pipeline generated), adjust strategies, and identify growth opportunities to ensure clients consistently achieve and exceed their outreach objectives. • Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development. • Assist the Senior Account Director in training new Account Managers, accelerating their time-to-productivity and integration into the team. • Lead client meetings, presentations, and strategic reviews, especially when the Senior Account Director is unavailable, ensuring seamless communication and continuity. • Execute and optimize B2B email outreach campaigns, including drafting and reviewing copy, sourcing and validating lead data from multiple channels, and identifying new targeting opportunities. Collaborate closely with other departments to ensure alignment with client strategy and consistently high-quality delivery. • Leverage a best-in-class AI tool suite daily (e.g., ChatGPT, Claude, Gemini, Clay, Notebook LM, Gamma, etc.) to produce high-quality campaign assets, ad copy, creative concepts, lead enrichment and strategic briefs with unparalleled efficiency. • Consistently bring strategic insights and proactive recommendations to clients, moving beyond reporting to drive measurable business impact and pipeline growth. • Handle difficult conversations, underperforming campaigns, and complex client challenges with confidence, transparency, and a solution-oriented approach, and assist Account Managers on this, especially when the Senior Account Director is unavailable. • Other duties as assigned, reflecting the evolving needs of our high-growth environment.

• Conduct outbound outreach and respond to inbound inquiries from potential clients. • Qualify leads and identify opportunities to present relevant services. • Guide prospects through the initial stages of the sales cycle, including needs assessment and product recommendations. • Support clients through onboarding and ensure a smooth handoff to internal service teams. • Maintain accurate tracking of leads, calls, emails, and conversions in the CRM.

• Build and maintain strong, long-lasting relationships with channel partners. • Serve as the primary point of contact for assigned partners, addressing their needs and concerns. • Facilitate regular meetings, business reviews, and joint planning sessions. • Identify, recruit, and onboard new partners to expand the partner ecosystem. • Provide training and resources to enable partners to effectively sell and support Motorola Solutions. • Collaborate with partners and key work partners to develop go-to-market strategies, marketing initiatives, and sales campaigns. • Develop and execute strategic plans to achieve sales targets and expand the partner network. • Monitor and report on channel performance metrics, forecasting, and pipeline management. • Drive revenue growth through joint sales activities and co-selling efforts with partners. • Work closely with internal sales, marketing, and product teams to align partner strategies with company goals. • Provide market and partner feedback to inform product development and competitive positioning. • Ensure partners adhere to contractual agreements, compliance requirements, and brand guidelines. • Conduct performance reviews and recommend corrective actions if necessary.