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SoftEngine logo
SoftEngine

Web Client, Windows Client, Windows Services, Websites, Web API and Azure Cloud Solutions Development.

Customer Success – Account Manager

Location

United States

Posted

29 days ago

Salary

$100K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Customer Success – Account Manager

SoftEngine

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong relationships with executive sponsors, business stakeholders, and end users • Develop a deep understanding of client business goals, operational challenges, and success metrics • Conduct regular customer touchpoints, strategic reviews, and account health assessments • Act as a customer advocate internally to ensure alignment across delivery, support, sales, and leadership teams • Drive customer adoption, engagement, and long-term value realization • Monitor account health indicators including utilization, adoption, satisfaction, and risk signals • Develop success plans and remediation strategies for at-risk accounts • Coordinate onboarding, training, and customer enablement activities • Ensure timely resolution and escalation of customer concerns when necessary • Identify opportunities for upsell, cross-sell, renewals, and expanded services • Support contract renewals and commercial discussions • Maintain accurate account forecasts, pipeline visibility, and customer engagement documentation • Track and report on customer KPIs, project status, and satisfaction metrics • Prepare executive-ready presentations, QBRs, and account summaries • Collaborate cross-functionally to improve customer experience and delivery consistency

Job Requirements

  • 8+ years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles
  • Experience managing enterprise or mid-market customer relationships
  • Strong executive communication and presentation skills
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar platforms
  • Strong problem-solving, organizational, and relationship-building skills
  • Bachelor’s degree required
  • SAP Business One Certification – Sales
  • Travel up to 15%

Benefits

  • Professional development opportunities
  • Flexible work arrangements

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