SoftEngine

• Lead end-to-end ERP implementation projects for SAP Business One and Acumatica clients • Develop and manage detailed project plans, timelines, budgets, resource allocations, and deliverables • Facilitate project kickoff meetings, status meetings, steering committees, and executive reviews • Ensure adherence to project management methodologies, governance standards, and PMO processes • Manage project scope, change requests, dependencies, and issue resolution • Coordinate cross-functional teams including consultants, developers, data migration specialists, and client stakeholders • Monitor project health, budget burn, utilization, and delivery risks • Serve as the primary client-facing project lead throughout the implementation lifecycle • Build trusted relationships with executive sponsors and operational stakeholders • Translate business requirements into actionable project plans and delivery milestones • Proactively communicate project status, risks, escalations, and remediation plans • Ensure a positive customer experience focused on adoption, time-to-value, and long-term success • Drive consistency and quality across project documentation, status reporting, and implementation standards • Maintain accurate project forecasting, financial tracking, and CRM/PSA updates • Identify opportunities to improve delivery processes, tools, templates, and customer onboarding experiences • Support resource planning and future staffing forecasts across the Professional Services organization • Participate in post-project reviews and continuous improvement initiatives • Identify delivery risks early and implement mitigation strategies • Escalate critical project concerns appropriately with recommended action plans • Manage competing priorities while maintaining strong customer satisfaction and delivery quality • Ensure alignment between contracted scope, client expectations, and delivery execution

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong relationships with executive sponsors, business stakeholders, and end users • Develop a deep understanding of client business goals, operational challenges, and success metrics • Conduct regular customer touchpoints, strategic reviews, and account health assessments • Act as a customer advocate internally to ensure alignment across delivery, support, sales, and leadership teams • Drive customer adoption, engagement, and long-term value realization • Monitor account health indicators including utilization, adoption, satisfaction, and risk signals • Develop success plans and remediation strategies for at-risk accounts • Coordinate onboarding, training, and customer enablement activities • Ensure timely resolution and escalation of customer concerns when necessary • Identify opportunities for upsell, cross-sell, renewals, and expanded services • Support contract renewals and commercial discussions • Maintain accurate account forecasts, pipeline visibility, and customer engagement documentation • Track and report on customer KPIs, project status, and satisfaction metrics • Prepare executive-ready presentations, QBRs, and account summaries • Collaborate cross-functionally to improve customer experience and delivery consistency

• Ensure successful implementation of SAP Business One for clients • Identify statements of work including customizations, training, and process design • Perform system testing and issue resolution support • Develop User Acceptance Testing scripts and provide project status updates • Conduct training for customers on-site and remotely