• Connect technology talent to real projects; • Work with innovation and quality in healthy work environments; • Contribute to the professional growth of team members;

• Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) covering symptom, root cause, and recommended intervention. • Design, execute, and analyze A/B tests and quasi-experiments to measure the impact of quality and blueprint initiatives, with sharp attention to two-sided marketplace nuances. • Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes. • Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips. • Develop and validate metrics that monitor customer experience health and surface emerging quality issues. • Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve. • Translate complex analyses into clear, concise insights and recommendations for senior leadership.

• Provides complex analysis and integrated reporting for the program or portfolio by partnering with business and project management stakeholders • Monitors project schedules, task completion and executive stakeholder presentations • Conducts analysis and provides financial reports or dashboards for the program and/or portfolio • Analyzes portfolio data and identifies trends as an input into future practice, reporting or process improvements • Monitors and coordinates information across many projects to create the integrated project schedule, track milestones and dependencies • Supports program /portfolio risk, issue and decision management • May lead others in a People Manager capacity

• Actively support the MAC Account Manager(s) in responding quickly and efficiently to the requirements of new and existing clients. • Promote a culture of recognising the value of collaboration by engaging in effective and valuable communication with MAC Account Managers and MAC credit Analyst in deal planning to meet client expectations. • Actively engage in the preparation of all loan applications. • Interpret and execute branch prudential management tasks, moderately complex CDD risk analysis in AML/CTF, KYC and other associated operational tasks. • Utilise appropriate workflow tools and processes to provide key stakeholders with clear oversight on workload and capacity. • Collaborate with MAC Account Managers and MAC Credit Analyst on client reviews in line with Bank policy and procedure. • Monitor loan arrears and accounts in excess liaising with MAC Manager(s) and taking the appropriate action as directed from a commercial and prudential perspective. • Ensure compliance with the Bank’s policies and procedures at all times including Audit, Credit, Compliance and Business Continuity. • Attend farm visits with Account Manager in negotiation with the Branch Manager.