Role Description We are currently looking for a Virtual Assistant who will be organized, proactive, and detail-oriented to provide comprehensive administrative, operational, and digital support to executive leadership. This position combines executive assistance responsibilities with light marketing coordination, research support, and basic website maintenance. The Virtual Assistant will play a key role in optimizing the CEO’s daily operations by: - Managing communications - Coordinating schedules - Organizing documentation - Supporting marketing and digital initiatives In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success. We seek highly motivated individuals who thrive in a fast-paced work environment, are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. The Virtual Assistant will possess the skills and experience required, along with a positive attitude and the ability to solve complex problems in a rapidly changing environment. We value good communicators, quick learners, and those who are scrappy about finding creative solutions to problems while being conscious of their work quality. Qualifications - Degree in Business Administration, Marketing, or a related field - 1–2 years of experience as a Virtual Assistant or Executive Assistant - Fluency in English (written and verbal) - Experience with WordPress for basic website updates - Proficiency in email marketing systems and LinkedIn for business - Capability to handle file conversions and digital organization tools - A proven track record of completing projects promptly Requirements - Email Management: Audit and organize the CEO’s inbox to maintain an uncluttered environment - Calendar Management: Coordinate schedules and ensure daily time management is optimized - Document Formatting: Professionally format agreements, contracts, and internal documents - Data Entry: Perform occasional data entry tasks with high accuracy - Research: Conduct ad-hoc research projects as needed - Creative Problem Solving: Tackle unique requests, such as converting long-form PDF documents into accessible audio formats/audiobooks - LinkedIn Management: Execute one professional marketing post per week - Email Marketing: Coordinate one to two blast email marketing pieces per week - Website Maintenance: Perform infrequent updates to the company website via WordPress

• Manage initial client setup and onboarding within Accelo, ensuring all customer information is accurately entered and maintained • Close out completed customers, projects, and sales opportunities in the CRM system in a timely and organised manner • Monitor and follow up on outstanding quotes, active jobs, and unpaid invoices to support project progression and cash flow • Respond to incoming customer enquiries via phone, email, and website submissions with professional and timely communication • Manage shared administration inboxes and provide administrative coverage when key team members are unavailable • Maintain and update CRM records including job notes, client contacts, site details, and project progress updates • Upload and organise site photos, plans, measurements, and supporting project documentation from TimeTree and other systems • Track quote activity and maintain accurate reporting on quote statuses including won, lost, and pending opportunities

Role Description En tant que spécialiste du déploiement, vous fournirez des services professionnels sur site et à distance aux clients et partenaires de Genetec, notamment dans le cadre de la validation de concept, de la mise en place, du déploiement et de la mise en service des systèmes, ainsi que des audits et des évaluations de systèmes. Vous assurerez également la liaison entre Genetec et ses clients, et relèverez directement du responsable des services de conception et de déploiement pour l'Amérique du Nord. Votre journée en un coup d'oeil : - Réaliser l'installation, l'audit, l'évaluation, la maintenance et l'assistance des systèmes Genetec sur les sites des clients - Servir de principal interlocuteur technique, sur site et à distance, pour les projets clés auprès des partenaires de Genetec - Développer et entretenir une relation solide avec les clients nouveaux et existants - Acquérir et maintenir une connaissance pratique approfondie des solutions Genetec - Documenter correctement toutes les activités et anomalies rencontrées dans les systèmes Genetec - Assurer la remontée en temps opportun des problèmes critiques liés aux clients par les canaux appropriés - Fournir des exigences fonctionnelles basées sur les retours des clients afin de faciliter l'amélioration des produits - Offrir un forum ouvert pour les questions concernant les plans stratégiques, les meilleures pratiques et les conseils sur les mises à niveau, les préoccupations particulières et le conseil ponctuel pour la mise en œuvre, l'intégration et la formation aux logiciels, ainsi que les demandes de changement - Documenter les interventions de service sur site ou à distance Qualifications - Posséder de solides compétences en analyse et en résolution de problèmes (souci du détail) - Capacité à travailler de manière autonome et en équipe - Capacité à écouter et à s'adapter à différentes personnalités et situations - Aisance dans les relations avec les interlocuteurs clés des grands comptes dans des situations délicates - Bon sens de l'organisation et de la gestion du temps - Capacité à travailler dans un environnement technique au rythme soutenu - Possession d'un permis de conduire et d'un passeport en cours de validité - Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit Requirements - Déploiement et dépannage de systèmes de sécurité tels que : les systèmes de vidéosurveillance (VMS, caméras IP et encodeurs, analyse de données, etc.) et les systèmes de contrôle d'accès (configuration logicielle, lecteurs, contrôleurs, câblage, etc.) - Excellentes connaissances en administration et en dépannage des différents systèmes d'exploitation Windows (Active Directory, SQL, partage de fichiers, IIS, mise en cluster, GPO, surveillance des performances, etc.) - Excellente connaissance des principes de mise en réseau et des protocoles IP - Expérience dans la configuration et le dépannage d’équipements réseau (commutateurs, routeurs, etc.) - Compréhension des principes et des meilleures pratiques en matière de stockage réseau (SAN, NAS, iSCSI) - Compétences en matière de requêtes et de gestion de bases de données - Compréhension des concepts de virtualisation des serveurs - Expérience en matière de chiffrement et de certificats - Une expérience avec PowerShell est un atout Benefits - Régime de rémunération attrayant - Programme de remboursement des frais de formation - Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible

Role Description The client is seeking a detail-oriented Healthcare Virtual Assistant to support a medical provider with clinical administrative tasks, documentation support, and prior authorization workflows. This role is primarily a Medical Administrative Assistant position, helping reduce the provider’s administrative workload by assisting with: - Coding support - Documentation organization - Referrals - Prior authorizations The ideal candidate has healthcare workflow knowledge, strong organizational skills, and the ability to work independently while handling sensitive patient information responsibly. Qualifications - Healthcare workflow knowledge - Attention to detail - Clinical documentation support - Prior authorization experience - Strong organizational skills - Independent work ability - Professional communication - EHR experience (Charm preferred) Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory) - Must be available for video meetings with your camera on (when needed) - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance