DescriptionAbout Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willAbout the Team The Distribution Operations Manager is a strategic, central role supporting Empathy’s entire North American Distribution organization. This role drives operational excellence, scalable training, and cross-functional coordination to ensure the Distribution team is equipped to effectively engage advisors, support partners, and accelerate adoption of Empathy-enabled solutions. Rather than supporting individual territories, this role operates as a hub across Distribution, building repeatable processes, standardized training programs, and consistent communication frameworks that elevate performance across all partners, carriers, and advisor segments. You will collaborate closely with Distribution Leadership, External Wholesalers, Client Success, Field Marketing, and Business Development to ensure alignment, visibility, and execution at scale. This role reports to the VP, Account Partnerships & Distribution. Key Responsibilities Distribution Operations & Coordination - Serve as a central operational partner to the Distribution organization, ensuring consistency in workflows, communication, and execution across all regions and partners. - Support execution of national distribution priorities, partner initiatives, and go-to-market strategies. - Establish and maintain communication rhythms to ensure visibility into activities, priorities, and performance across the team. - Help drive KPIs, activity standards, and success metrics across Distribution, including outreach, follow-up SLAs, reporting accuracy, advisor engagement, and partner activation. - Ensure all advisor and partner interactions adhere to regulatory standards and internal guidelines. Training & Enablement (Core Focus) - Design and implement a scalable training framework for distribution partners (agents/advisors) across all tiers. - Lead new partner launch training, including national webinars for newly onboarded carriers and their advisor networks. - Deliver ongoing training programs, including quarterly updates tailored to Tier 2 and Tier 3 audiences. - Partner with Distribution Leadership to identify training gaps and continuously evolve content and delivery methods. - Support high-volume demo demand by building scalable solutions (e.g., centralized demos, self-serve resources, or group sessions). - Manage and respond to inbound training-related requests, including: - 6–10 weekly demo requests via HubSpot - Inbound calls and emails from partner advisors (e.g., carrier-driven support expectations) - Maintain expert-level knowledge of Empathy’s solutions and their integration with carrier products to effectively educate advisors. CRM, Reporting & Insights - Maintain high-quality CRM data (Salesforce preferred), ensuring accurate capture of advisor interactions, training activity, and partner engagement. - Build and manage dashboards, KPI tracking, and reporting to provide visibility into Distribution performance. - Develop targeted outreach and training cadences using CRM and sales enablement tools. - Track advisor adoption, engagement, and beneficiary activation trends; translate insights into actionable recommendations. Demo & Advisor Support Infrastructure - Create and manage a centralized demo and advisor support system to handle inbound demand efficiently. - Develop scalable resources (e.g., recorded demos, training libraries, FAQs) to reduce manual lift on the Distribution team. - Ensure timely follow-up and high-quality advisor experiences across all inbound channels. Event & Training Program Coordination - Coordinate logistics and execution for national webinars, training sessions, CE events, and partner-facing programs. - Partner with Field Marketing to ensure alignment on materials and messaging (without owning content creation). - Track attendance, engagement, and outcomes to inform future programming. Cross-Functional Collaboration - Act as a liaison across Distribution, Client Success, Marketing, and Business Development to ensure seamless partner and advisor experiences. - Support alignment between partner needs, field feedback, and internal priorities. Operational & Administrative Support - Support budget tracking, training program logistics, and operational processes tied to Distribution initiatives. - Assist in preparing presentations, training materials, and reporting summaries for leadership and partners. RequirementsWhat We’re Looking For - 3+ years of experience in sales operations, training & enablement, internal wholesaling, or distribution support within insurance or financial services. - Proven experience designing and delivering scalable training programs for advisors, agents, or sales teams. - Strong understanding of carrier distribution models, advisor workflows, and product integration. - Experience managing high-volume inbound requests (demos, calls, email) with a focus on scalability and efficiency. - Proficiency in CRM systems (Salesforce preferred) and building dashboards, reporting, and outreach campaigns. - Strong project management skills with the ability to manage multiple initiatives simultaneously. - Excellent communication and presentation skills, with confidence training both small groups and large audiences. - Highly organized, detail-oriented, and proactive in a fast-paced environment. - Collaborative mindset with a focus on enabling team-wide success. - Proficiency in Excel/Google Sheets, PowerPoint/Keynote, and communication tools (Zoom, Slack, etc.). - Passion for operational excellence, process improvement, and mission-driven work. - Based in NYC and able to work from our W 22nd street office 3 days per week The salary for this position ranges between $100,000 - $120,000 which includes base salary and variable components. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

• Manage day-to-day business operations including performance, billing, and PNL • Weekly syncs with Operations Managers and Team Leads • One on one coaching and development with team members as needed • Meet with Senior Management and clients to continue business growth • Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts • Promote department culture • Ensure that KPIs are being met and solve business problems through innovation

Role Description M-Files is looking for a high-potential, execution-oriented analyst to serve as a go-to resource within Strategic Operations, supporting key strategic priorities across the company. This role is designed for an early-career professional who thrives in a fast-moving environment and enjoys turning ambiguity into action. You will help translate ideas, questions, threads, and leadership discussions into a structured, organized program—with clear workstreams, owners, meeting cadence, KPIs, baselines, impact estimates, and crisp executive-ready communication. The Strategic Operations Analyst position requires strong judgment, high reliability, and a bias for action—someone who prides themselves on driving execution every day, not just producing analysis. Key Responsibilities - Turn ambiguity into a structured program that moves. - Translate strategic priorities into clear workstreams, owners, timelines, and deliverables—then drive follow-through to completion. - Build and maintain lightweight program structure: operating plans, workback schedules, decision logs, action trackers, and weekly priorities. - Proactively identify gaps, risks, and dependencies—and push them toward resolution with the right stakeholders. - Run the operating cadence (calendar, meetings, coordination). - Own the execution rhythm: scheduling, agendas, pre-reads, notes, action items, owners, and deadlines. - Ensure meetings are decision-oriented and outcome-driven with explicit owners and deadlines. - Maintain alignment between what leadership believes is happening and what is actually happening across teams. - Build and maintain KPI definitions and baseline measurement approaches so progress can be quantified credibly. - Perform hands-on analysis in Excel: data cleanup, modeling, scenario analysis, impact estimation, and performance tracking. - Create simple measurement systems that make progress visible and highlight where execution is slipping. - Provide consistent operational visibility: what shipped, what progressed, what’s blocked, what needs escalation. - Create and maintain dashboards and reporting outputs (Excel / PowerPoint, and BI tools where applicable) that enable fast decision-making. - Use reporting as a tool to drive action and accountability, not as the end product. - Create high-quality, executive-ready PowerPoint decks: updates, operating reviews, decision memos, and strategic readouts. - Write clear, concise summaries that synthesize complex inputs into “what matters / what changed / what we need to do next.” - Support leadership preparation for key meetings and reviews with briefs, agendas, objectives, and next steps. Outcomes to be achieved - Key strategic priorities consistently move from idea → plan → execution → measurable outcomes. - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably. - The operating cadence is disciplined: clear priorities, clear owners, clear next steps, and consistent follow-through. - Leadership has dependable visibility into progress and performance because execution is well-run week over week. Qualifications - 1–4 years of experience in an execution-oriented environment (e.g., business operations, consulting, investment banking, strategy & ops, program support, GTM ops, analytics). - Advanced Excel skills (analysis, modeling, comfort working with imperfect data). - Strong PowerPoint skills (can build clean, executive-ready decks quickly with attention to detail). - Excellent written communication: concise, structured, action-oriented. - Strong ownership and reliability; you pride yourself on consistent execution and follow-through. - Highly organized and able to manage multiple threads without dropping details. Preferred (nice to have) - Experience supporting operating rhythms (weekly business reviews, QBRs, operational reviews). - Familiarity with dashboards / BI tools (Power BI, Tableau) and/or basic SQL. - Exposure to SaaS business models, pricing/packaging, or cross-functional transformation initiatives. Benefits - As a remote-enabled company, our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employee's contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

Role Description The Analyst role will support the IKC Operations Team in the creation, extraction, and management of large datasets, demonstrating a proven ability to analyze and translate the data into meaningful business insights to support multiple teammates across the Village. The Analyst will be a key contributor to DaVita’s efforts to provide integrated care to patients, focusing on innovations in clinical surveillance for patients with chronic kidney disease (CKD). This role will leverage analytical and process improvement methodologies to lead, investigate, and solve complex operational and business problems. The Senior Analyst role provides opportunity for career advancement, given its extensive interaction with cross-functional teams in Integrated Kidney Care and DaVita more broadly, including visibility with many leaders at the Director and VP level. This role is fully remote. Role Responsibilities - Analytics: - Propose strategies to optimize existing or new clinical and operational processes, and support implementation of new strategies. - Engage in market-backed development of strategic plans, operational programs, and communication campaigns, with stakeholder input and root cause analyses. - Perform ad hoc data analysis and reporting to support decision-making and performance improvement. - High Impact Communication: - Convey qualitative and quantitative findings in a cohesive story, including identifying themes, summarizing insights, and making recommendations to drive decision-making. - Build appropriate presentations and communications. - Proactively engage relevant stakeholders and subject matter experts to get input and support whenever needed. - Project Management & Leadership: - Collaborate with and, in some cases, lead cross-functional teams to execute a strategic analysis, implementation, work plan, or other strategic initiatives. - Identify, communicate, and execute on new opportunities and key questions related to our business or team-related functions. - Find areas of opportunity by using subject matter expertise and building relationships with relevant stakeholders. - Build strong relationships and closely collaborate with teammates across lanes (leadership, clinicians, central and local teams) to drive clinical and operational results. - Perform other duties as assigned or required. Qualifications - Bachelor's degree or equivalent required. - 2+ years of related experience demonstrating strong analytical skills, process improvement, and project management preferred. - 2+ years of experience preferred; IT, healthcare, project management, consulting, corporate finance, or corporate strategy a plus. - Intermediate proficiency in Excel and PowerPoint required. - Experience with MS Access preferred. - Excellent written and verbal communications skills. - Innovative, flexible critical thinker with strong problem-solving skills. - Strong project management skills, including comfort with ambiguity and the ability to manage multiple projects simultaneously. - Ability to enhance relationships through strong and effective communication, problem-solving, emotional intelligence, and thoughtful decision-making. - Experience with data management tools. - Personal values align with DaVita’s values of service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun. - Resourceful, resilient, and an innate desire to learn. - Potential up to 15% travel. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. - Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more. - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.