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Digital Customer Experience. Trust & Safety. AI Services.
Senior Operations Manager
Location
Arizona + 1 moreAll locations: Arizona | Michigan
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Senior Operations Manager
TaskUs
• Manage day-to-day business operations including performance, billing, and PNL • Weekly syncs with Operations Managers and Team Leads • One on one coaching and development with team members as needed • Meet with Senior Management and clients to continue business growth • Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts • Promote department culture • Ensure that KPIs are being met and solve business problems through innovation
Job Requirements
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment
- BA/BS degree preferred
- Experience managing supervisors
- Coaching and developing teammates
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards department for employee well-being
- Professional growth opportunities
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Analyst, IKC Operations Support
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• Be the primary owner of contract operations for the market access team • Onboard market access new hires and ensure an updated onboarding tool kit • Support market access for National, off-site market access and small group events • Provide Meeting Support to the Director of Market Access Operations • Manage the congress and large event planning process • Maintain team level rosters and the market access overview • Own market access communications in partnership with the Director of Market Access Operations • Complete special assignments that may require researching issues, analyzing, and summarizing data




