Role Description We are seeking a motivated and energetic Spanish Bilingual Cold Caller to join our team. In this role, you will be responsible for contacting healthcare providers from an existing doctor/provider list, qualifying potential accounts, and coordinating closely with the sales team to help generate new business opportunities. - Make outbound calls to doctors and healthcare providers from provided Excel spreadsheets - Speak professionally with prospects in both English and Spanish - Work with the sales team to help formulate and improve call scripts - Qualify leads and identify potential opportunities - Accurately document call notes, follow-ups, and account details in Salesforce - Turn qualified accounts over to the Sales Manager for further development - Maintain organized records and follow-up schedules - Meet daily and weekly outreach goals Qualifications - Fluent in both English and Spanish (spoken and written) - Previous cold calling, appointment setting, or sales experience preferred - Strong communication and interpersonal skills - Comfortable speaking with medical offices and healthcare professionals - Experience using Excel and Salesforce - Organized, detail-oriented, and able to multitask - Positive attitude with strong work ethic and reliability - Experience calling healthcare providers or medical offices - Background in B2B sales or lead generation - Ability to handle objections and build rapport quickly

Conduct comprehensive physical examinations, interpret clinical data, and generate independent medical opinions while collaborating with clinical staff to ensure high-quality care for service members and veterans across various settings.

• Provide timely technical and product support via messaging and phone calls to our members, ensuring all inquiries meet or exceed established SLAs (Service Level Agreements). • Proactively follow up on unresolved inquiries or issues to ensure full resolution. • Work closely with the clinical team members to ensure accurate and timely information is conveyed to members. • Accurately document all member interactions in the appropriate systems to ensure seamless care coordination. • Manage and maintain up to date member information, respecting confidentiality and data protection protocols. • Become an expert on 9amHealth’s products and services. • Assist members in navigating complex insurance approval processes. • Identify trends affecting the broader member base and communicate insights to the team. • Maintain a positive and empathetic attitude in all interactions, including being a champion for changes, whether this is new processes, new clients, and/or new responsibilities. • Consistently meet or exceed customer satisfaction metrics.

Role Description Reporting directly to the ESA Special Education Director, the Virtual Speech Language Pathologist (SLP) provides speech and language services in the areas of: - Student assessment - Augmentative alternative communication devices - Direct therapy - Training and consultation to staff and families The Virtual Speech Language Pathologist participates as a member of an education team in the assessment and program evaluation for students. The Virtual SLP serves as a liaison with medical and community service providers on behalf of children with disabilities and their families. Qualifications - Hold or eligible to hold a Washington ESA speech language pathologist certificate. - Hold a Speech Language Pathologist license in home state. - Completed all requirements for a master's degree with a major in speech pathology (except special project or thesis). - Experience working with children with articulation and language disabilities. - Experience in the identification, assessment, programming and evaluation of children with language disabilities. Requirements - Must have remote internet service with bandwidth to support virtual platforms such as Zoom or Google Classroom. - Maintain a caseload of at least 60 students with SLP direct services. - Successful completion of a criminal history fingerprint check through Washington State Patrol and FBI. Benefits - The full salary range for this position is $63,269.00 - $98,665.00. - Salary placement is based on education and certificated experience. - This position is full time, 185 day contract. - It is 100% virtual and may work remotely from the following states: Washington, Oregon, North Carolina, Utah, and Maryland. Company Description Thank you for your interest in our employment opportunities. We invite you to apply to be a part of our dynamic team providing quality educational services throughout Southwest Washington, and other areas of the state. This position will close on Thursday, May 21, 2026 at 5:00 p.m. Only complete applications will be considered. A complete application will include: - Work history including ANY and ALL employment in the past 10 years. - At least three professional references contact information. - A cover letter expressing interest in the position. - A resume that reflects work experience listed on application. - A copy of a SLP certificate or evidence of completing a SLP program. Essential Functions/Other Functions Essential Functions: - Inform principals, teachers and other school personnel of speech, language and/or hearing services. - Organize and conduct an identification program for communication disorders and provide virtual services and evaluations. - Select and employ virtual diagnostic procedures and develop guidelines for a comprehensive remediation program. - Follow ESA criteria for caseload selection and dismissal. - Select and implement therapy strategies for modifying communicative behavior of each student with a speech, language and/or hearing disorder. - Maintain an ESA-approved system to record all identification and evaluative data and continuous student performance information; including Medicaid reporting. - Identify and define factors which determine the effectiveness of therapy. - Consult with parents, educators and other professionals regarding needs of children/students. - Complete all required reports and records for compliance within statutory guidelines. - Provide technical assistance to communication technicians and assistants. - Attend meetings and collaborate virtually with families, school-based data teams and IEP/evaluation teams. - Other duties as assigned.