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We started Dave for one reason: banks weren’t built for people like us, and we knew we deserved better.
Vendor Operations Specialist – Risk
Location
United States
Posted
129 days ago
Salary
$83K - $125K / year
Seniority
Senior
Job Description
Vendor Operations Specialist – Risk
Dave
• Serve as the operational point of contact for Reg E and Reg Z dispute workflows across vendor partners • Monitor vendor compliance with timelines, documentation standards, and audit readiness requirements • Build and maintain reporting and scorecards that track dispute accuracy, turnaround times, and SLA adherence • Conduct audits of dispute and fraud workflows to identify control gaps, quality issues, and automation opportunities • Partner cross-functionally to operationalize regulatory requirements into clear, durable processes • Use root-cause analysis to identify trends in disputes and chargebacks, recommending preventive improvements
Job Requirements
- 3–5 years of experience in vendor operations, dispute management, or risk operations within fintech, financial services, or payments
- Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP and BSA/AML
- Experience managing BPO or vendor dispute operations with demonstrated success maintaining compliance and quality standards
- Experience building reporting and performance tracking (Looker, Mode, or similar BI tools)
- Familiarity with Zendesk, JIRA, Confluence; SQL or data-querying skills preferred
- Ability to translate regulatory guidance into operational controls and workflows
Benefits
- Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
- Flexible hours and virtual first work culture with a home office stipend
- Premium Medical, Dental, and Vision Insurance plans
- Generous paid parental and caregiver leave
- 401(k) savings plan with matching contributions
- Financial advisor and financial wellness support
- Flexible PTO and generous company holidays, including Juneteenth and Winter Break
- All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team
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