Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: As a VB Claims Manager, you will be assigned a caseload of VB claims that will consist of all VB products including Hospital Indemnity (HI), Accident (AI) & Critical Illness (CI). Primary duties will include conducting thorough investigations to determine eligibility, liability and financial accuracy of all claims received. A key component of this role will also include a focus on providing a service excellence experience that is second to none. What You'll Do: • Accountable for managing a caseload of claims that will include all VB products as well as Wellness offerings where appropriate. New claim submissions may be received telephonically, via paper form or digitally. Proactive claims processing may also occur based on customer agreements.• Determine eligibility of benefits by reviewing contractual language alongside medical information leading to accurate and timely claims decisions. These decisions should have a focus on overall quality outcomes that deliver a best-in-class experience marked by our service excellence approach• Perform multi-policy checks where appropriate to determine if New York Life claimants with active disability and/or Life claims may be eligible for additional VB benefits as a result of their condition(s) in support of GBS service integration initiatives.• Effectively communicate with claimants, employers, and various medical professionals both verbally and in writing to gather information necessary to aide in the claims process.• Respond to all telephonic and email inquiries within established customer service protocols while also adhering to standard timeframes. Should also ensure execution on all customer performance guarantees as defined.• Must document clear and concise claims notes based on all documentation received/reviewed as well as conversations with the customer, provider, or claimant to support rationale for determinations.• Work collaboratively across both the VB claims team as well as the broader GBS claims organization to ensure a cohesive business unit driving to deliver customer value.• Daily adherence to New York Life & corporate compliance policies, procedures & best practices.• Focus on ongoing development via training associated with the role & business objectives while remaining current on any compliance-driven training curriculum.• Given the newness of the VB product suite, Claims Managers may be asked to aide in validating accuracy and appropriateness of technology builds within the claims system. This is critical to ensure that the team is enabled to be successful while maximizing technology to increase efficiency.• Role may also require periodic Business Acceptance Testing (BAT) support as system enhancements are delivered. What You'll Bring: • High School diploma or GED required. BA/BS degree or equivalent work experience strongly preferred.• 2+ years of Group Benefits experience is strongly preferred.• Experience administering any GBS claims product (e.g., STD, LTD, FML/PFML, Life/AD&D) preferred.• Proficiency with MS office applications is required (Work, Outlook, Excel).• Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously.• Strong critical thinking, analytical and investigative skills with the ability to gather information, analyze facts & draw conclusions. This paired with strong verbal & written communication skills is needed to develop comprehensive claims records.• Ability to work with a bias for action and have a strong focus on service excellence.• Effective interpersonal, written and verbal communication skills including the ability to explain complex claim scenarios. A key capability includes the ability to translate complex situations into easily understandable language for customers and claimants. Pay Transparency Salary range: $45,000-$70,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 94044 #GBS

• Responsible for the effectiveness of the field organization in the region to achieve the defined KPIs for the Vivaris and Berentzen domestic brands • Direct management of a team of approximately 8 Area Sales Managers • Responsible for establishing the field team’s processes and structures in cooperation with the National Field Manager • Deployment of resources at POS based on potential to meet field-specific KPIs • Coaching and development of the entire team • Support the National Field Manager in managing the overall sales force • Manage smaller key accounts and multi-site operators (MBU) • Interdisciplinary collaboration with other sales areas and across the company • Own competitive monitoring and sales and potential development within the sales territory • Participation in trade fairs as needed

• Lead preconstruction efforts for new data center developments, expansions, and retrofits. • Manage the creation of project budgets, cost models, rough-order-of-magnitude (ROM) estimates, and detailed take-offs. • Develop and maintain project schedules, milestone plans, and procurement timelines. • Conduct constructability reviews, value engineering analyses, and risk assessments. • Collaborate with architects, engineers, and internal teams to refine scopes, align on design intent, and resolve technical questions. • Lead design review meetings, ensuring accuracy, feasibility, and cost alignment. • Identify and prequalify contractors, consultants, and vendors for upcoming projects. • Coordinate bid processes, including issuing RFPs, analyzing proposals, and supporting contract award recommendations. • Own preconstruction cost planning, tracking, benchmarking, and estimating accuracy. • Prepare clear, executive-ready reports, summaries, and recommendations for leadership.

Manheim, a Cox Automotive Brand, is currently hiring a Senior Manager, Client Solutions to join our team in New England. This territory covers CT, MA, RI, Maine, Vermont as well as central NY. Ideal person will live in CT/MA. The Senior Manager Client Solutions is responsible for leading a Sales team focused on producing revenue growth through an end-to-end sales strategy and selling all Inventory Solutions services to new and existing clients. The Senior Manager's territory to include, but not limited to the assigned geographical areas of their direct reports: Client Solutions Executives. This person will provide leadership for a Sales team composed of Senior Client Solutions Executives, who are charged with managing and growing existing accounts, as well as identifying and developing new accounts across all Inventory Solutions opportunities. He/she implements sales-based strategies for business development, closely monitors results and partners with all Inventory Solutions business units and Manheim operating locations. Works effectively and partners with sales effectiveness team, key Cox Automotive business partners as well as operating location leaders, directed by their Client Solutions Senior Director, to ensure that customer expectations are met or exceeded. What You'll Do: - Partners with Client Solutions Senior Director to develop and implement a plan to grow revenue and market share. - Executes upon sales growth and retention plan for assigned team/accounts - Leads sales team through communication of performance expectations. Provides direct support as needed to sales staff through participation in sales calls or other related activities. Coach sales staff to enhance their effectiveness, holds them accountable for results. - Partners with Client Solutions Senior Director to obtain market intelligence and tools needed to support development of business of our clients and Inventory Solutions. - Manages and leads new and experienced Client Solutions team. - Recruits, hires, and develops Sales team. - Works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups. - Works directly with management team, product, IT, Sales Effectiveness, and customer care professionals. - Sells through all Inventory Solutions channels and supports all Cox Automotive groups. - Utilizes CRM tool on a daily basis to monitor sales results and ensures Client Success Executives are 100% compliant in its usage and using the tool effectively. - Implements promotions and/or special incentives as needed to drive desired business results. - Implements rate negotiation and volume plans as authorized. - Builds strong lasting relationships with clients and leadership at operating locations. - Manages day to day service issues through appropriate Manheim product channels - Trains and encourages utilization of all Manheim products and services. - Embraces World-Class Sales Organization and strategy to continue growth and maximize efficiencies. Who You Are: Required: - Bachelor's degree in a related field and 8+ years of progressive experience in sales and service, automotive, auction, wholesale internet sales a plus. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and up to 3 years of experience; or 12 years' experience in a related field. - At least 3 years' experience in a management/leadership role with a proven track record of success. - Up to 50% travel within territory (4-5 overnights/month) - Experience in developing new business from prospects as well as existing customer base. - Valid driver's license and safe driving record required. - Excellent communication (written and verbal) and interpersonal skills required. - Ability to work in a high performance, fast-paced team environment; easily able to grasp in-lane and online products and services and how to leverage in a competitive marketplace. - Understanding of the retail/wholesale marketplace in an operational context to best position the Manheim Value Proposition. - Ability to use Internet and MS Office effectively with strong knowledge of Microsoft Excel. - Ability to adapt to and work effectively within a constantly changing environment. - Excellent problem solving and negotiation skills. - Ability to work effectively and collaboratively within a matrixed organization. - Experience in selling and servicing account list - Proven track record of growing accounts from existing base Preferred: - Automotive, auction, wholesale, internet sales / service experience USD 85,500.00 - 128,300.00 per year Compensation: Compensation includes a base salary in the range of $85,500.00 - $128,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $40,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets