The vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 - 140 accounts across multiple software applications. This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems. This is a regional position primarily encompassing Southern California, Phoenix, and Nevada. Preference will go to applicants living within the territory. What You'll Do: - Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client's objectives across multiple applications. - Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed - Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs. - Identifies key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight in order to deal creatively the situations and accomplish client goals. - Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights - Oversees the account launch process ensuring all accounts/groups are effectively 'launched' utilizing applicable resources to ensure customer success - Work with 'at risk' clients, determine action plan to turnaround and retain the relationship. - Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells - Encourage clients to attend product workshops to enhance knowledge of system capability. - Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products - Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units What's In It For You: Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are: Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field Preferred Requirements: - At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity - Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus. - Experience directly managing preowned operations - Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations. - Outstanding relationship management capabilities - Strong communication and interpersonal skills - Ability to effectively work with all levels at automotive dealership or dealer group - Ability to articulate/communicate in a way that retains audience engagement - Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption - Client focus and excellent customer service skills/approach - Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven. - Proficiency in using Customer Relationship Management Systems and other automotive management systems. - Technically savvy and proficient in Microsoft Office USD 109,800.00 - 164,800.00 per year Compensation: Compensation includes a base salary in the range of $109,800.00 - $164,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $71,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. EOE, including disability/vets

Title: Senior Data Science Manager Location: Richmond, Virginia Job Description: At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: - Make it human. We care about the people that make up our customers, colleagues, and communities. - Make it about others. We do what's best for our customers and collaborate to drive progress. - Make it happen. We work with intention toward a common purpose and forge ways forward together. - Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Data Science Manager, LTC Experience POSITION LOCATION Richmond, VA (hybrid) YOUR ROLE We are seeking a highly skilled Data Scientist (P4) to join our collaborative and solution-oriented analytics team. This role is ideal for someone with a strong programming and analytical foundation who is passionate about building and upgrading scalable data solutions and performing hands-on coding to support high impact strategic initiatives. You will play a critical role in developing and enhancing the tools used for generating and monitoring key actuarial assumptions—particularly those used for rate increase strategies. What you will be doing - Lead, develop, and maintain long-term care (LTC) experience study analytics to monitor trends and provide meaningful insights. - Design solutions to enhance analytic capabilities using Python, SQL, and version control to develop robust data transformations, validations, and reporting outputs. - Monitor and troubleshoot existing models, assumptions, and data flows to ensure accuracy and reliability - Leverage Azure and Databricks for data engineering, modeling, and analytics - Partner with stakeholders to understand analytic needs, work with IT to optimize architecture design, and upskill team members with emerging technology tools. - Work closely with business partners to build, update, document and enhance key models driving rate action monitoring and projections What you bring - Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Business, Finance, Engineering, or a related discipline with substantial technical and analytical coursework - 7+ years of experience in analytical roles involving quantitative modeling, data engineering, or enterprise analytics - Strong skills in Python and version control - Analytical mindset with the ability to interpret data and translate insights into actionable solutions - Ability to analyze large data in database applications (SQL, Databricks, Azure) for complex querying and data manipulation - Strong communication skills and collaborating with other teams Nice to have - Advanced degree in Data Science, Computer Science or Software Engineering - Experience with Azure, Databricks, and distributed data/compute environments - Background in data engineering workflows, ETL design, or machine learning pipelines - Experience in insurance, actuarial modeling platforms (AXIS), or assumption modeling Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services ADDITIONAL - At this time, Genworth will not sponsor a new applicant for employment authorization for this position. - No agencies please.

• Teach, coach, and train associates to ensure effective execution of core Asset Protection initiatives • Drive execution of the Merchandise Protection Standards, Pick Ticket, and Lockup programs • Review and analyze shrink performance within the district and by store location • Build partnerships with local law enforcement to strengthen brand

Role Description The Senior Manager - Billing and Payment Solutions provides end-to-end leadership for billing and payment platforms across a multi-system environment (DPI, GTV, and legacy). This role is accountable for platform integrity (rating, invoicing, payments, and posting), operational stability, and a forward-looking, AI-first modernization roadmap that reduces manual interventions, eliminates revenue leakage, and improves customer trust through automated, scalable architecture. Essential Duties and Responsibilities - Platform Stability & Availability (End-to-End): Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services. - Billing Execution Accuracy & Controls (Rating → Invoice → Bill Delivery): Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills. - Order-to-Bill & Billing Data Integrity (Triggers, Mapping, Tech Debt): - Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing. - Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections. - Payments Processing, Exceptions & Customer Experience: - Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience. - Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. - Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy. - Compliance, Incident Leadership & Modernization/Governance: - Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable). - Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors). - Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes. - Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture. - Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence. - Other Duties: Performs other duties as required to support the business and evolving organization. Qualifications - Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. - Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. - Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes (stability, accuracy, financial controls, and customer impact). - Demonstrated experience operating in a multi-platform ecosystem (multiple billing engines, payment gateways, and downstream finance/ERP integrations). - Strong understanding of payment processing concepts (authorization, settlement, funding, disputes/chargebacks, ACH files, reconciliation). - Experience leading incident response, problem management, and RCA practices for production issues that impact customers and revenue. - Proven ability to reduce manual interventions through process redesign, automation, and platform improvements; comfort translating operational pain into engineering roadmaps. - Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. - Ability to manage vendor relationships and deliverables (SOWs, change orders, SLAs) and coordinate escalations effectively. - Excellent communication skills with the ability to align executives and working teams around priorities, tradeoffs, and delivery plans. Preferred Qualifications - Master’s degree (e.g., MBA, MS) for advanced responsibilities related to enterprise billing and payments platforms, financial governance, and platform modernization. - Experience in telecom, subscription, or usage-based rating and billing models (including product catalog, rating, invoicing, and collections workflows). - Hands-on experience with PCI programs (scope definition, evidence collection, compensating controls) and coordination with QSAs/assessors and payment vendors. - Familiarity with billing platforms such as Netcracker and/or environments similar to DPI and GTV; experience with platform migrations/coexistence strategies. - Experience designing controls and observability for revenue systems (e.g., reconciliation, anomaly detection, billing/payment integrity dashboards). - Experience applying AI/ML or intelligent automation to revenue operations (exception classification, anomaly detection, automated triage, and self-healing workflows). - Working knowledge of APIs, event-driven integrations, and data pipelines that support order-to-cash processes. Benefits - Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Company Description Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. - Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. - Earning Your Trust: We build trust through clear, honest, human communication.