
Prodigy
Remote Jobs
Masters of Salesforce. Specialists in Finance, Project Management & Aviation.
1 Jobs
Customer Success Associate
ProdigyMasters of Salesforce. Specialists in Finance, Project Management & Aviation.
• Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals. • Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption. • Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement. • Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value. • Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies. • Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience. • Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC). • Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.