Role Description BigPanda is hiring a Director of Professional Services to lead the team that delivers world-class onboarding and continuous platform services for our largest enterprise customers. You will own the people, the playbooks, and the outcomes for a portfolio of strategic accounts. You'll do it during the most consequential transition in our company's history. BigPanda is shifting from a deterministic event-correlation pipeline to an agentic operations platform — AI systems that detect, investigate, and resolve incidents on top of that pipeline. Every downstream AI feature is only as good as what Professional Services puts in front of it. Your team is the bridge. What you will do: - Own delivery outcomes across a portfolio of strategic enterprise accounts — onboarding, managed services, and AI product adoption - Personally engage on the most critical accounts, running executive business reviews and framing technical progress as business outcomes - Lead, develop, and level a team of Solutions Architects, Forward Deployed Engineers, and Value Delivery Managers - Run a structured leveling framework with clear promotion gates — know where every person is, where they're headed, and what's blocking them - Partner with Sales and Customer Success on scoping, pre-sales, and services revenue forecasting - Codify delivery practices into scalable playbooks, templates, and partner-runnable scope - Own knowledge engineering for AI features — content curation, CMDB topology, risk tuning, and output quality - Be the loudest, best-evidenced internal voice on what customers need next Qualifications - 5+ years leading a professional services team in enterprise SaaS; 8+ years total in PS, implementation, or consulting - Track record recruiting, developing, leveling, and exiting people with clarity and care - Strong operational skills — services revenue forecasting, capacity planning, and process improvement at scale - Comfortable presenting to C-level stakeholders in complex enterprise environments - Experience with enterprise IT, AIOps, observability, ITSM, or incident management platforms - Clear point of view on what AI-native software requires from a services team — knowledge curation, data quality, and probabilistic vs deterministic operating models Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

• Develop and execute strategic plans for optimizing patient access to the company's products and therapies. This includes assessing access barriers, and proposing solutions for provider offices and institutions • Serve as an in-house expert on authorization processes and requirements, collaborating with internal teams to navigate complex access challenges • Ensure that all access and reimbursement activities adhere to healthcare regulations and compliance requirements, including healthcare laws and industry standards • Collaborate with healthcare provider offices, pharmacies, and other relevant stakeholders to address access issues, negotiate contracts (if needed), and streamline patient access pathways • Evaluate, select, onboard and manage institutional pharmacies ensuring optimal access for appropriate patients • Utilize data analysis and reporting tools to assess the efficiency and effectiveness of access and reimbursement processes, identifying areas for improvement and implementing necessary changes • Manage and optimize patient support programs, such as financial assistance initiatives, to help patients access and adhere to treatment • Stay updated on changes in healthcare policy, market dynamics, and healthcare trends that may impact reimbursement and access, and adapt strategies accordingly

Role Description The Director of Communications and Outreach leads the Ticket Program Managers (TPM) project’s communications, marketing, and outreach work. The TPM project is part of the Social Security Administration’s (SSA) Ticket to Work program, which supports disability beneficiaries as they pursue career development and employment. You are responsible for planning and coordinating beneficiary and service provider outreach, including GovDelivery messaging, and recommending and implementing outreach activities. You drive multi-channel outreach (web, email, social, SMS, paid media, webinars, events) to: - Educate Ticket-eligible beneficiaries about program participation and work incentives. - Increase and strengthen the Employment Network (EN) community through a targeted recruitment strategy. To be successful you must ensure outreach products and processes meet accessibility, privacy, security, records retention, and approval requirements. This position is contingent upon award of the project to Abt Global. Qualifications - Bachelor’s Degree + Twelve years of relevant experience, or Master’s Degree + Ten years of relevant experience, or PhD + Eight years of relevant experience. - Bachelor’s or Master's degree from an accredited institution in Communications, Public Relations, Business Administration, Marketing, or similar field. - Advanced writing and editing skills; ability to develop original outreach content and ensure message clarity and tone. - Demonstrated experience planning and executing multi-channel outreach/marketing campaigns in a governed environment (e.g., public sector, healthcare, benefits, or other regulated context). - Proficiency in market research methodologies and using performance data to optimize campaigns. - Deep understanding of social media strategy and content development within the confines of agency policies and procedures. - Experience producing or overseeing webinars and virtual events with accessibility requirements, including captioning and teleconference options. - Familiarity with SSA disability employment ecosystem and/or services involving ENs, VR agencies, WIPA, PABSS, or related stakeholder groups. - Experience with GovDelivery (or similar government-grade broadcast tools) and managing subscription audiences and account governance. - Demonstrated Section 508 / digital accessibility experience, including operationalizing testing and remediation processes. - Experience with paid digital advertising (social/search/display) and content performance optimization. Requirements - Lead the design and execution of a broad-based, organized outreach approach across channels (website content, email, social, paid advertising, media, podcasts, video, SMS/text, and other SSA-approved strategies). - Build and manage monthly marketing/outreach plans that propose topics and channel tactics; ensure coordination with other SSA outreach activities. - Develop and oversee creation of outreach products (web content, fact sheets, videos, checklists, publications, blogs, social content—paid and organic) that use plain language, clear calls-to-action, and accessibility best practices. - Coordinate with web teams to ensure beneficiary-facing and provider-facing sites deliver current, accessible, action-oriented content (including blog content and WISE webinar registration/archive pathways). - Lead planning and execution of email outreach and stakeholder dissemination using GovDelivery (or equivalent) as provided by SSA, including management of files and Ticket Program-related GovDelivery accounts, as approved/directed by SSA. - Improve campaign performance through measurable tactics and track engagement metrics to inform optimization. - Design and implement SMS/text strategy (consistent with applicable laws and agency requirements). - Partner with operational teams to align outbound messaging with Help Line capacity and beneficiary experience. - Lead delivery of 12 WISE webinars per year, including topic planning, and speaker/SME sourcing. - Manage end-to-end webinar production (pre-production through post) and metrics. - Develop and implement a targeted EN recruitment strategy, using a multi-pronged approach. - Lead message development, channel selection, and recruitment marketing execution; ensure tactics are efficient and outcome-oriented, with measurement plans and incentives to maximize participation. - Use data-driven targeting to identify underserved geographies and high-opportunity segments for EN recruitment and beneficiary outreach. - Analyze the EN Request for Application (RFA) requirements and provide SSA improvement recommendations within the required timeframe; support revisions that maintain quality while reducing unnecessary barriers to participation. - Track and report recruitment efforts and outcomes in monthly progress reporting. - Contribute to achievement of SSA performance expectations that the net number of ENs increases by a quantity established by SSA. Benefits - We foster an environment where you can Thrive Your Way. - Our innovative total rewards programs are designed to help balance your work and personal life. - The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development. - This position offers an anticipated annual base salary range of approximately $120,000 to $135,000 and may vary by ten percent depending on candidate geographic location. - Salary offers are made based on internal equity and market analysis.

Role Description As part of our growth, we are looking for a Strategic Account Executive to drive enterprise AI transformation deals and own high-value relationships at Fortune 500 companies. This role exists because we need experienced enterprise sales professionals who can engage both the hearts and minds of buyers—guiding their thinking and influencing their approach to AI adoption while driving significant revenue growth. What you'll do: - Your primary focus is closing complex, high-value enterprise deals while building deep strategic relationships that position Section as the go-to partner for AI workforce transformation. Your responsibilities: - Own the full sales cycle for enterprise accounts with 5,000+ employees, from qualification through close. - Manage a mix of expansion within existing accounts and new logo acquisition, with deal sizes ranging from $250K-$500K. - Navigate 60-90 day sales cycles involving multiple stakeholders across AI, IT, HR, and business leadership. - Build and maintain a predictable pipeline, maintaining 3-4x quota coverage through a combination of inbound opportunities, SDR support, and self-sourced opportunities. - Conduct strategic account mapping and targeted outbound prospecting to create urgency and momentum. - Own your forecast accuracy in Salesforce, ensuring visibility and accountability throughout the sales process. - Articulate and demonstrate Section's unique value proposition to C-suite and senior enterprise stakeholders. - Bridge the gap between AI education and execution, helping enterprise leaders translate AI potential into measurable business impact. - Compete effectively against both AI vendors and top-tier consulting firms by establishing yourself as an AI thought leader and consultative partner. - Conduct executive-level discovery to uncover business objectives and pain points. - Deliver compelling demonstrations of ProfAI (our primary offering) and strategic services. - Build consensus across diverse buying committees and influence without authority to drive deals forward. - Partner with the CRO and GTM leadership to refine sales processes, share market intelligence, and contribute to our path to 100%+ YoY growth. - Act as a peer leader within the sales organization, sharing best practices and helping elevate the entire team's performance. Qualifications - 5+ years of enterprise B2B sales experience with a proven track record of closing $250K+ deals and consistently achieving 100%+ quota attainment. - Deep enterprise sales acumen including complex stakeholder management, executive-level selling, and navigating long sales cycles (60-90+ days) with multiple decision-makers. - Genuine enthusiasm and credible knowledge about AI. - Exceptional communication skills including strong written and oral communication, confident presentation abilities, and excellent active listening skills. - Business acumen and consultative selling approach. - Situational fluency and adaptability. - Collaborative leadership with a track record of influencing without authority. - Integrity and professionalism. Requirements - Willingness to travel 25-30% for customer meetings, conferences, and internal team gatherings. - Comfortable working in a remote-first environment with a distributed team. - Alignment with Section's working hours and collaboration expectations for a US-based sales role. Company Description Section is the smartest, fastest, most cost-efficient partner for organizations to build AI-powered workforces. We help companies achieve 75%+ AI adoption and millions in ROI through our comprehensive product suite including ProfAI (AI-powered coaching), AI Academy (live and on-demand training), and advisory services for workforce transformation. We're backed by leading investors and serve Fortune 100 companies including Unilever, IBM, Nike, Adobe, and Autodesk. Join us in shaping the future of work through AI education and transformation. Section is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.