• Representing MADx at conferences • Timely resolving problems and handling complaints • Monitoring and reporting of sales performance • Establishing best practices and providing innovative ideas to increase sales and improve customer experience • Taking full commercial responsibility for the South Italy region • Building, structuring and further developing the local sales setup • Driving market development and growth in a largely independent commercial role

• Lead, mentor, and supervise the combined EDI Enrollment teams • Oversee end-to-end processes for new and expanding clients • Monitor enrollment statuses, pending approvals/signatures, and exceptions • Handle complex escalations and troubleshooting for enrollment failures • Partner with Client Onboarding Lead and Revenue Cycle service delivery teams

• Owning the structure, strategy, and content quality of our Help Center. • Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging. • Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs. • Scripting, recording, and maintaining product explainer videos embedded into our Help Center. • Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming. • Working closely with our automation team to keep the Fin AI agent accurate and effective. • Using ticket data and search analytics to close content gaps before they become support volume. • Managing Spanish localization of Help Center content and ensuring consistency across languages. • Supporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. • Producing roughly 3–5 videos per month.

• The Forestry Manager oversees daily operations, personnel, and overall performance. • This role is also responsible for standing up a new service line within Eocene, requiring strong industry knowledge, strategic planning capability, and the ability to conduct or interpret industry analyses to ensure successful service launch and long-term viability. • Manage financial performance and oversee regional operations, including staffing, onboarding, training, fleet management, and client expectations. • Develop and manage annual operating and project budgets; oversee payroll, billing, revenue tracking, and month‑end financial deliverables; conduct monthly variance analysis. • Ensure monthly production targets and client performance requirements are met through effective labor, equipment, and resource utilization. • Oversee the full project lifecycle from initiation through closeout, ensuring safe, timely, and high‑quality project execution. • Allocate personnel, equipment, and materials to meet operational demands and project requirements. • Maintain operational metrics and reporting, serve as the primary escalation point for operational and client issues. • Manage and develop future management and operational staff through coaching, feedback, and performance management. • Partner with Human Resources on employee development, performance evaluations, and personnel matters. • Foster a culture of accountability, teamwork, safety, and continuous improvement. • Maintain strong client relationships through regular communication and meetings, ensuring compliance with contractual obligations. • Identify and pursue new business opportunities; ensure inclusion on bid lists and manage RFPs through award and successful startup. • Update and monitor the internal sales tracker; conduct sales visits, presentations, and represent the company at industry events. • Ensure compliance with all safety, environmental, and regulatory requirements; enforce safe work practices and PPE use. • Travel to field sites and client locations as required and remain available for emergency response situations.