• Owning the structure, strategy, and content quality of our Help Center. • Creating and maintaining FAQ articles tied to product releases, improving searchability and tagging. • Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs. • Scripting, recording, and maintaining product explainer videos embedded into our Help Center. • Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming. • Working closely with our automation team to keep the Fin AI agent accurate and effective. • Using ticket data and search analytics to close content gaps before they become support volume. • Managing Spanish localization of Help Center content and ensuring consistency across languages. • Supporting approximately 3–5 product launches per month, with weekly smaller launches requiring Help Center updates. • Producing roughly 3–5 videos per month.

• The Forestry Manager oversees daily operations, personnel, and overall performance. • This role is also responsible for standing up a new service line within Eocene, requiring strong industry knowledge, strategic planning capability, and the ability to conduct or interpret industry analyses to ensure successful service launch and long-term viability. • Manage financial performance and oversee regional operations, including staffing, onboarding, training, fleet management, and client expectations. • Develop and manage annual operating and project budgets; oversee payroll, billing, revenue tracking, and month‑end financial deliverables; conduct monthly variance analysis. • Ensure monthly production targets and client performance requirements are met through effective labor, equipment, and resource utilization. • Oversee the full project lifecycle from initiation through closeout, ensuring safe, timely, and high‑quality project execution. • Allocate personnel, equipment, and materials to meet operational demands and project requirements. • Maintain operational metrics and reporting, serve as the primary escalation point for operational and client issues. • Manage and develop future management and operational staff through coaching, feedback, and performance management. • Partner with Human Resources on employee development, performance evaluations, and personnel matters. • Foster a culture of accountability, teamwork, safety, and continuous improvement. • Maintain strong client relationships through regular communication and meetings, ensuring compliance with contractual obligations. • Identify and pursue new business opportunities; ensure inclusion on bid lists and manage RFPs through award and successful startup. • Update and monitor the internal sales tracker; conduct sales visits, presentations, and represent the company at industry events. • Ensure compliance with all safety, environmental, and regulatory requirements; enforce safe work practices and PPE use. • Travel to field sites and client locations as required and remain available for emergency response situations.

• Partner directly with dedicated main house wholesalers, cultivating a strategic relationship at a higher level of the wholesaler organization. • Using a strategic, forward-thinking mindset, elevate AB’s role & presence with wholesalers in your specific market. • Support wholesalers while driving commercial ownership and strategic oversight of the annual business plan. • Build strong business relationships with key wholesalers and internal partners and ensure alignment between company and customer objectives. • Build strategies to drive Anheuser Busch's commercial priorities to deliver results. • Partner with Commercial Director, TMM, and other internal teams, along with wholesaler teams on all issues and sales opportunities, including merchandising, marketing, sales, ride withs and any other relevant plans/actions in the market. • Communicate results, priorities, and programs weekly/monthly with Wholesaler and Commercial Director. • POCM management: assist in allocating POCM to branch satellites, communicate to sales team when new POCM is available, and lead storage and inventory of POCM. • Manage Commercial plan development, Wholesaler Joint Business Plans (WJBP), and critical Commercial processes, including but not limited to: Pricing strategy development & price increase sell-in, Cents per case audits, and Forecasting Reviews. • Manage end-to-end Wholesaler Management and relationships, including Wholesaler planning & performance routine/meetings (innovation, channel, and non-alc), Trimester planning & strategy implementation, and AOE & WEA assessments. • Oversee and own the Sales, Share and Financial performance of dedicated main house wholesalers. • Provide routine report-outs through the Sales Performance Reviews with senior management. • Understand the market dynamics and industry-specific trends and landscapes to bring new insights and solutions to drive results and lead future growth. • Full understanding and ability to leverage tools at your disposal to provide strategic oversight of the business: IRI, CSR, Business Objects, VIPR, RMIS, etc. • Support and manage pilot projects on an ad-hoc basis.

Role Description Our client is seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities, and service delivery development within the Middle East & Africa Regions. The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are well-structured, deliverable, and aligned with business objectives. A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge, and shape technical solutions, particularly during early customer discussions and pre-sales activities. This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining: - Delivery ownership - Technical credibility - Commercial awareness Qualifications - 5–8 years of experience, including proven experience in Service Delivery, Project Management, or Service Coordination roles - Previous hands-on experience as a Network Engineer (mandatory) - Strong understanding of Network lifecycle (design, deployment, migration, validation) - Understanding of Optical transport / networking environments (DWDM, L0/L1, etc.) - Experience interacting with Customers, Cross-functional delivery teams, and Engineering resources Requirements - Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities. - Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners, internal teams), and Planning and execution follow-ups. - Ensure delivery is executed in line with agreed scope, with controlled risk & with awareness of cost and efficiency. - Provide clear visibility and communication to both customers and internal stakeholders. - Support service presales activities by contributing delivery and technical perspectives. - Participate in customer discussions to validate feasibility of proposed solutions and define a realistic scope and delivery approach. - Contribute to proposals by ensuring alignment between customer expectations, technical feasibility, and delivery model & constraints. - Provide project/service delivery input to RFx responses when required. - Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable, and efficient. - Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery, and customer teams. - For smaller engagements, may directly support or perform limited technical activities where appropriate. - Demonstrate understanding of effort estimation, cost drivers & delivery risks. - Monitor and control delivery against scope, budget expectations, and resource usage. - Contribute to commercially sound decisions during presales and delivery phases. - Help ensure delivery contributes positively to business objectives and margins. Benefits - Fully remote role based in South Africa - Daily collaboration with teams based in Europe - High level of autonomy and accountability - Ability to work across time zones and cultures - Strong communication and self-management skills