Title: Implementation Lead (Remote) Location: New Providence, New Jersey, United States of America Job Description: The Associate Director, Program Management serves as the Implementation Lead for assigned Patient Access and Support Services (PASS) clients and programs. This role provides end-to-end accountability for complex implementations, ensuring cross-functional alignment across operations, technology, data, and technology teams. This role defines and validates program scope, plans, timelines, governance, and success metrics for complex, multi-phase implementations while driving operational readiness, technical integration, and continuous improvement. Program Leadership & Accountability · Serve as the single point of accountability for end-to-end implementations spanning operations, technology, data interfaces, and enablement. · Define and validate program scope, plans, schedules, and success metrics for complex, multi-phase launches. · Establish and maintain standardized implementation governance, including timeline management, risk identification, mitigation, and escalation. · Manage project scope, delivery, and costs with minimal supervision; drive execution to completion while mentoring team members as appropriate. Cross-Functional Coordination · Lead strong cross-functional coordination across PASS Operations, Technical Services, Data & Integrations, Reporting, and Client Services teams to ensure alignment to SLAs and client expectations. · Partner with internal stakeholders to secure sponsorship, align priorities, and ensure ownership for day-to-day delivery and issue resolution. · Serve as the single point of contact for client’s Operational Enablement and Technical Services teams to streamline enterprise-level interactions. Client & Stakeholder Management · Act as the primary client-facing operational leader for implementations and ongoing delivery. · Provide clear, timely client communication regarding PASS systems, operations, readiness, and delivery status. · Manage issue escalation, decision alignment, and expectations across client and internal stakeholders. People Leadership · Provide direct people leadership for Implementation Managers and program-level resources, as applicable. · Coach and develop team members to strengthen program management, client leadership, and technical delivery capabilities. · Set clear performance expectations aligned to delivery standards, SLAs, and client outcomes. · Drive accountability, performance management, and continuous improvement across implementation teams. · Support capacity planning, workload balancing, and resourcing decisions to ensure scalable and sustainable delivery. · Foster a culture of ownership, collaboration, and operational excellence. Enablement & Continuous Improvement · Develop and deploy scalable implementation processes, including SOPs, work instructions, project management tools, and technology adoption materials. · Drive continuous improvement through structured issue management, data quality oversight, and reporting insights to identify trends and root causes. · Support the development and implementation of innovative technology, reporting tools, and operational processes to improve productivity and client outcomes. Change & Performance Management · Identify impacts of change initiatives; build awareness and support across delivery teams. · Evaluate program outcomes against defined success metrics and reengineer processes as needed to improve performance and scalability. · Support special projects and additional initiatives assigned to deliver high-quality outcomes and customer value. Qualifications · Bachelor’s degree required (Computer Science, Business, Healthcare, or related field preferred) or equivalent experience. · Minimum 3–5 years of experience in program management, implementation, account management, or operations leadership. · Experience with pharmaceutical patient support, copay, and/or patient support programs preferred. · Demonstrated operational excellence with strong problem-solving and critical-thinking capabilities. · Strong business, financial, and people leadership skills. · Exceptional written and verbal communication, presentation, and stakeholder management skills. · Ability to travel periodically to IQVIA headquarters and client locations. #LI-CES #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $135,000-$195,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description - Direkte Ansprechperson für unsere Kunden aus dem Gesundheitswesen von Pflegedienst bis zum Digital Health Unternehmen per Mail, Telefon und Videocall - Unterstützung unserer Kunden bei der verständlichen und pragmatischen Umsetzung von Vorgaben der DSGVO mit Hilfe unserer eigens entwickelten Datenschutzsoftware Proliance360 - Eigenständige Beratung in allen datenschutzrechtlichen Fragestellungen - Mitarbeit in abwechslungsreichen Projektarbeiten - Regelmäßiger Wissensaustausch mit unseren erfahrenen ExpertInnen Qualifications - Ein abgeschlossenes Studium mit rechtlichem Schwerpunkt (Rechtswissenschaften 1. oder 2. Staatsexamen, Wirtschaftsrecht oder vergleichbarer Studiengang) - mind. 1 Jahr Berufserfahrung im Bereich Datenschutz im Gesundheitswesen - Eine hohe Leistungsbereitschaft sowie eine strukturierte und zuverlässige Arbeitsweise - Einen kundenorientierten Blick und Spaß an der Beratung - Exzellente Deutschkenntnisse in Wort und Schrift und fließende Englischkenntnisse Benefits - Flexibles Arbeitsmodell - Remote möglich! #LI-Remote - Wettbewerbsfähiges Gehalt, Firmenfitness mit Wellpass und attraktive Mitarbeiterrabatte - 28 Urlaubstage und Workation-Möglichkeit - 1.000 € jährliches Weiterbildungsbudget für deine persönliche Entwicklung - Sinnstiftende Mission & Raum für Mitgestaltung und kreative Entfaltung - Regelmäßige Team- und Company-Events für echten Zusammenhalt - Modernes Office mit Ergonomie, Massagen, Snacks & Drinks Company Description Wir bei Proliance machen digitale Sicherheit für Unternehmen einfach erreichbar. Als KI-gestützte Compliance-Plattform für den Mittelstand unterstützen wir Unternehmen dabei, komplexe Anforderungen wie DSGVO, NIS2, ISO 27001, TISAX® und weitere regulatorische Standards effizient, automatisiert und souverän zu managen. Unsere Vision: Unternehmen zu befähigen, ihre digitale Sicherheit einfach, effizient und nachhaltig zu managen — für den souveränen Umgang mit Risiken und langfristigen Erfolg in einer vernetzten Welt. Unsere Mission: Wir machen komplexe Compliance-Anforderungen beherrschbar. Durch intelligente Automatisierung, klare Prozesse und persönliche Beratung aus Expert:innenhand helfen wir Unternehmen, sich wirksam zu schützen und sich auf das zu konzentrieren, was wirklich zählt: ihr Kerngeschäft.

Role Description The core purpose of an Implementation Consultant is to delight your customers with experiences and outcomes that maximize their growth and ours. - Lead customers through successful implementations of the Iterable platform - Build relationships with key stakeholders by learning and solving their challenges - Manage internal resources, customer resources, and third parties as needed - Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans - Advocate internally for your customers’ product needs - Effectively manage and complete on-time multiple projects simultaneously - Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process - Keep your project plans and meeting notes organized and up to date in our system of record - Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas - Contribute to innovations in our processes, operations, tools, team structure, and service offerings - Participate in cross-functional improvement initiatives to support the achievement of our OKRs - Travel to onsites in order to gain valuable face-time with key customers Qualifications - Coaching and teaching - Strategic thinking - Problem-solving - Facilitating - Training - Empathy for customers and teammates - Communicating and listening - Project management - Marketing technology Requirements - A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable - Understanding how data flows between systems in a tech stack - 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams - Nice to have: Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing Benefits - Paid parental leave - Competitive salaries, meaningful equity, & 401(k) plan - Medical, dental, vision, & life insurance - Balance Days (additional paid holidays) - Fertility & Adoption Assistance - Paid Sabbatical - Flexible PTO - Monthly Employee Wellness allowance - Monthly Professional Development allowance - Pre-tax commuter benefits - Complete laptop workstation

• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access