Hummingbird

Role Description As an Implementation Manager, you’ll be the engine behind successful customer launches at Hummingbird. This role will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases. This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you. - Welcome new Hummingbird customers with open arms. - Dive deep into technical intricacies. - Own all aspects of implementation. - Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities. - Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes. - Contribute to improving implementation processes, documentation, and delivery standards to make future launches faster and smoother. - Operate as an embedded partner to internal teams, collaborating efficiently with Sales, Product, Engineering, and Customer Success to unblock progress and move fast. Qualifications - You thrive in owning ambiguous implementation work and turning loose requirements into clear plans, decisions, and outcomes. - Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans). - A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped. - You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early. - Someone who’s energized by a fast-moving, evolving environment. Benefits - The chance to help build from the ground up. - Competitive compensation including cash and equity. - Remote-first, fully distributed company with flexible working hours. - Awesome health, vision & dental benefits, and 401k. - Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.

• As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has! • You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity • With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs • Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities • Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes

• Support the underlying infrastructure that enables our platform to help fight financial crime. You’ll build developer tooling, manage our AWS environment using Terraform, make cross-cutting code changes, analyze scaling issues, setup and configure monitoring tools, and identify performance bottlenecks. • Work with a small, passionate, and experienced team: We're a small team of mostly senior engineers and we love to do great work together. We're fully remote, but we make a strong effort to prioritize, design, and code collaboratively. • Grapple with the challenges of working in a high security, high stakes environment: We work with some of the most sensitive data you can imagine and provide a critical service to our customers. Security, reliability, and correctness must always come first. • Influence the overall architecture and hosting strategy: Great ideas come from everywhere. Everyone on the team has a voice in technical discussions, and is trusted to make significant decisions. • Have the opportunity to grow into leadership: Hummingbird is growing rapidly. As we do, there will be opportunities for engineers to take on new roles in product, technology, or people leadership positions.