• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

Role Description How we onboard our new customers is a fundamental pillar of future success and sets the tone for our ongoing relationship with them. As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding customer requirements and guiding them through implementation and platform setup. This role sits at the intersection of Sales, Professional Services, Customer Success, and Operations, owning the customer journey from signed deal through to successful handover to Customer Success. You will project manage the onboarding and implementation process across a typical 40–60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term success. You are right for the job if you are comfortable and excited about guiding, supporting, and assisting customers throughout their adoption journey, from first interaction on the platform through to onboarding completion and beyond. As this is an evolving function within the business, you will also need to be comfortable experimenting, building new processes, identifying operational improvement opportunities, and helping optimize the onboarding experience. Curiosity around AI, automation, and scalable workflow improvements is highly valued as the team continues to evolve its implementation practices. Qualifications - Proven experience in SaaS customer onboarding, implementation, or customer success roles, preferably with enterprise customers - Experience within market research, consumer insights, or research operations, with a strong understanding of research fundamentals and methodologies - Strong project management skills with the ability to manage multiple onboarding workflows simultaneously - Experience owning end-to-end implementation projects and customer onboarding timelines - Excellent communication and presentation skills, including leading customer trainings and live demos - Ability to conduct structured discovery conversations and translate customer goals into onboarding strategies - Strong stakeholder management skills, including working with senior enterprise clients and cross-functional internal teams - Experience collaborating across Sales, Customer Success, Product, Support, and Operations teams - High level of organization, attention to detail, and ability to manage competing priorities effectively - Self-starter mentality with a proactive, independent approach to problem-solving - Customer-first mindset with a focus on driving adoption, engagement, and long-term value realization - Comfortable working in fast-paced, evolving environments with changing priorities and evolving processes - Curiosity around AI, automation, and operational efficiency improvements - Ability to learn and explain new software platforms and technical concepts clearly and confidently Requirements - Manage customers from point of sale through onboarding and implementation to Customer Success handover - Own onboarding and implementation timelines across a typical 40–60 day customer journey - Create and implement tailored onboarding plans for new enterprise customers - Configure customer platform setup, including domains, user access, workflows, and onboarding requirements - Conduct deep discovery sessions to understand customer goals, business challenges, and implementation needs - Guide customers through strategic onboarding and platform adoption decisions - Deliver tailored live platform demos and customer training sessions to support self-serve adoption - Conduct regular customer check-ins on a daily, weekly, or biweekly cadence to drive implementation progress - Coordinate closely with cross-functional teams, including Sales, Customer Success, Product, Support, and Operations - Partner with internal teams to identify opportunities for process optimization and customer growth - Support customers in achieving fast time-to-live and rapid time-to-first-value - Reduce customer effort by proactively recommending expertise, resources, and best practices - Manage multiple onboarding workflows simultaneously while maintaining a high-quality customer experience - Review and improve onboarding processes, implementation workflows, and customer enablement strategies - Explore opportunities for automation, AI enablement, and scalable onboarding improvement Benefits - Salary range $74,000 - $84,000 per annum + 20% bonus tied to our company bonus plan - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset) - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval - Flexible working arrangements, including remote (unless otherwise specified) - Thoughtfully designed offices to support both individual work and collaboration without interrupting others - Support setting up your home office, if appropriate - Wellbeing benefits and access to trained therapists / counsellors - Company paid Life, AD&D, Short term & Long term disability - Immediate access to Zappi's Health, Dental and Vision Insurance Plan - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4% - Tailored personal development through training allowances, coaching, mentorship and career frameworks

Role Description The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow’s technology into customer accounts. This role acts as the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and loyalty targets. - Lead Heartflow’s implementation process for integrating our technology into new customer accounts. - Manage implementation projects for new products or features to the commercial team and customers. - Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans. - Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies. - Document and track customer feedback, training, complaints, and resolutions in Heartflow’s Customer Relationship Management system and help improve knowledge base for customer issues. - Proactively manage and maintain an accurate implementation project funnel, including tracking progress, identifying risks, and providing reliable projections for activation timelines to leadership and the commercial team. - Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth. - Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan, and mitigate scope creep that may compromise implementation progress. - Manage End-to-End Workflow Build by coordinating internal and customer teams to map, document, and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products. - Ensure all Go-Live criteria are fully met and signed off on by both teams, providing critical support during and post activation. - Field based position with up to 50% travel. Qualifications - Positive, energetic personality, comfortable in front of groups/customers. - Customer-focused and highly adaptable mentality. - Excellent problem solving ability, especially under pressure. - Knowledge of hospital operations and hospital implementation of new technologies. - Excellent verbal and written communication skills. - Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. - Professional etiquette. - Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds. - Ability to delegate and manage goals and activities of other employees. - Knowledge in at least one of the following: - Digital health technologies - Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections - Healthcare management - Relevant health industry experience for integrating new technologies Requirements - Experience with Salesforce or other CRM tool (preferred, but not required). - Cardiology clinical, imaging or product experience (preferred, but not required). - BS, MS, or other relevant education in engineering or sciences. - 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience. - Project/program management experience required. - Extensive experience with EPIC and/or similar EMR systems required. - Clinical/medical background preferred. - Prior experience working in digital health, healthcare, or a regulated environment preferred. Benefits - This position has an estimated base salary of $100,000 - $120,000 and discretionary commission-based earnings. Company Description Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. - Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway. - Helps clinicians identify stenoses in the coronary arteries (RoadMap™ Analysis). - Assesses coronary blood flow (FFR CT Analysis). - Characterizes and quantifies coronary atherosclerosis (Plaque Analysis). - Has been used for more than 500,000 patients worldwide.

• Deliver Accounting & Student Billing platform consulting and organizational change management to complex Business Offices, large and small. This multi-month implementation consulting consists of: • Platform transition options consulting: Through discovery and collaboration with the client, evaluate, demo, and revise setup options. • Orchestrate successful Business Office change management, where the tailored configurations, once approved, are documented, socialized, and deployed. • Business Office workflow consulting: Create documented models to support the ways the school's Business Office can best leverage the Veracross Accounting & Student Billing modules to support their operation. • Alongside the Veracross Lead Project Manager, develop Business Office implementation project plans based on the Accounting & Student Billing module configuration. • Develop and orchestrate tailored Accounting & Student Billing support handoffs. • Mentor clients in their chart of accounts design as needed. • Coach Implementation Managers from basic Accounting consulting proficiency to moderate Accounting consulting proficiency. • Write and update internal documentation to support continuous improvement of a standardized, best practice, Accounting & Student Billing implementation process, including training and adoption. • Lead direct training engagements for strategic and high-complexity Accounting offices. • Develop and maintain Student Billing & Accounting module product feedback that emerges from direct consultations. • Achieve consultation success on time, and on budget. • Participate with Marketing and Sales in 2-3 Independent School Business Office conferences a year.