Role Description - Direkte Ansprechperson für unsere Kunden aus dem Gesundheitswesen von Pflegedienst bis zum Digital Health Unternehmen per Mail, Telefon und Videocall - Unterstützung unserer Kunden bei der verständlichen und pragmatischen Umsetzung von Vorgaben der DSGVO mit Hilfe unserer eigens entwickelten Datenschutzsoftware Proliance360 - Eigenständige Beratung in allen datenschutzrechtlichen Fragestellungen - Mitarbeit in abwechslungsreichen Projektarbeiten - Regelmäßiger Wissensaustausch mit unseren erfahrenen ExpertInnen Qualifications - Ein abgeschlossenes Studium mit rechtlichem Schwerpunkt (Rechtswissenschaften 1. oder 2. Staatsexamen, Wirtschaftsrecht oder vergleichbarer Studiengang) - mind. 1 Jahr Berufserfahrung im Bereich Datenschutz im Gesundheitswesen - Eine hohe Leistungsbereitschaft sowie eine strukturierte und zuverlässige Arbeitsweise - Einen kundenorientierten Blick und Spaß an der Beratung - Exzellente Deutschkenntnisse in Wort und Schrift und fließende Englischkenntnisse Benefits - Flexibles Arbeitsmodell - Remote möglich! #LI-Remote - Wettbewerbsfähiges Gehalt, Firmenfitness mit Wellpass und attraktive Mitarbeiterrabatte - 28 Urlaubstage und Workation-Möglichkeit - 1.000 € jährliches Weiterbildungsbudget für deine persönliche Entwicklung - Sinnstiftende Mission & Raum für Mitgestaltung und kreative Entfaltung - Regelmäßige Team- und Company-Events für echten Zusammenhalt - Modernes Office mit Ergonomie, Massagen, Snacks & Drinks Company Description Wir bei Proliance machen digitale Sicherheit für Unternehmen einfach erreichbar. Als KI-gestützte Compliance-Plattform für den Mittelstand unterstützen wir Unternehmen dabei, komplexe Anforderungen wie DSGVO, NIS2, ISO 27001, TISAX® und weitere regulatorische Standards effizient, automatisiert und souverän zu managen. Unsere Vision: Unternehmen zu befähigen, ihre digitale Sicherheit einfach, effizient und nachhaltig zu managen — für den souveränen Umgang mit Risiken und langfristigen Erfolg in einer vernetzten Welt. Unsere Mission: Wir machen komplexe Compliance-Anforderungen beherrschbar. Durch intelligente Automatisierung, klare Prozesse und persönliche Beratung aus Expert:innenhand helfen wir Unternehmen, sich wirksam zu schützen und sich auf das zu konzentrieren, was wirklich zählt: ihr Kerngeschäft.

Role Description The core purpose of an Implementation Consultant is to delight your customers with experiences and outcomes that maximize their growth and ours. - Lead customers through successful implementations of the Iterable platform - Build relationships with key stakeholders by learning and solving their challenges - Manage internal resources, customer resources, and third parties as needed - Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans - Advocate internally for your customers’ product needs - Effectively manage and complete on-time multiple projects simultaneously - Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process - Keep your project plans and meeting notes organized and up to date in our system of record - Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas - Contribute to innovations in our processes, operations, tools, team structure, and service offerings - Participate in cross-functional improvement initiatives to support the achievement of our OKRs - Travel to onsites in order to gain valuable face-time with key customers Qualifications - Coaching and teaching - Strategic thinking - Problem-solving - Facilitating - Training - Empathy for customers and teammates - Communicating and listening - Project management - Marketing technology Requirements - A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable - Understanding how data flows between systems in a tech stack - 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams - Nice to have: Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing Benefits - Paid parental leave - Competitive salaries, meaningful equity, & 401(k) plan - Medical, dental, vision, & life insurance - Balance Days (additional paid holidays) - Fertility & Adoption Assistance - Paid Sabbatical - Flexible PTO - Monthly Employee Wellness allowance - Monthly Professional Development allowance - Pre-tax commuter benefits - Complete laptop workstation

• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

Role Description How we onboard our new customers is a fundamental pillar of future success and sets the tone for our ongoing relationship with them. As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding customer requirements and guiding them through implementation and platform setup. This role sits at the intersection of Sales, Professional Services, Customer Success, and Operations, owning the customer journey from signed deal through to successful handover to Customer Success. You will project manage the onboarding and implementation process across a typical 40–60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term success. You are right for the job if you are comfortable and excited about guiding, supporting, and assisting customers throughout their adoption journey, from first interaction on the platform through to onboarding completion and beyond. As this is an evolving function within the business, you will also need to be comfortable experimenting, building new processes, identifying operational improvement opportunities, and helping optimize the onboarding experience. Curiosity around AI, automation, and scalable workflow improvements is highly valued as the team continues to evolve its implementation practices. Qualifications - Proven experience in SaaS customer onboarding, implementation, or customer success roles, preferably with enterprise customers - Experience within market research, consumer insights, or research operations, with a strong understanding of research fundamentals and methodologies - Strong project management skills with the ability to manage multiple onboarding workflows simultaneously - Experience owning end-to-end implementation projects and customer onboarding timelines - Excellent communication and presentation skills, including leading customer trainings and live demos - Ability to conduct structured discovery conversations and translate customer goals into onboarding strategies - Strong stakeholder management skills, including working with senior enterprise clients and cross-functional internal teams - Experience collaborating across Sales, Customer Success, Product, Support, and Operations teams - High level of organization, attention to detail, and ability to manage competing priorities effectively - Self-starter mentality with a proactive, independent approach to problem-solving - Customer-first mindset with a focus on driving adoption, engagement, and long-term value realization - Comfortable working in fast-paced, evolving environments with changing priorities and evolving processes - Curiosity around AI, automation, and operational efficiency improvements - Ability to learn and explain new software platforms and technical concepts clearly and confidently Requirements - Manage customers from point of sale through onboarding and implementation to Customer Success handover - Own onboarding and implementation timelines across a typical 40–60 day customer journey - Create and implement tailored onboarding plans for new enterprise customers - Configure customer platform setup, including domains, user access, workflows, and onboarding requirements - Conduct deep discovery sessions to understand customer goals, business challenges, and implementation needs - Guide customers through strategic onboarding and platform adoption decisions - Deliver tailored live platform demos and customer training sessions to support self-serve adoption - Conduct regular customer check-ins on a daily, weekly, or biweekly cadence to drive implementation progress - Coordinate closely with cross-functional teams, including Sales, Customer Success, Product, Support, and Operations - Partner with internal teams to identify opportunities for process optimization and customer growth - Support customers in achieving fast time-to-live and rapid time-to-first-value - Reduce customer effort by proactively recommending expertise, resources, and best practices - Manage multiple onboarding workflows simultaneously while maintaining a high-quality customer experience - Review and improve onboarding processes, implementation workflows, and customer enablement strategies - Explore opportunities for automation, AI enablement, and scalable onboarding improvement Benefits - Salary range $74,000 - $84,000 per annum + 20% bonus tied to our company bonus plan - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset) - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval - Flexible working arrangements, including remote (unless otherwise specified) - Thoughtfully designed offices to support both individual work and collaboration without interrupting others - Support setting up your home office, if appropriate - Wellbeing benefits and access to trained therapists / counsellors - Company paid Life, AD&D, Short term & Long term disability - Immediate access to Zappi's Health, Dental and Vision Insurance Plan - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4% - Tailored personal development through training allowances, coaching, mentorship and career frameworks