Role Description Care Access is seeking a skilled and experienced Specialist, Study Training Compliance and DOA Matrix Management , to join our dynamic Central Support Operations team, part of the Global Expansion and Study Operations department. The Specialist supports critical compliance functions to ensure study training requirements and delegation matrices are accurately managed across clinical research studies. This role contributes to site staff readiness and regulatory adherence by: - Tracking training completion - Maintaining essential clinical staff records - Ensuring Delegation of Authority (DOA) matrices are complete, reviewed, and approved in accordance with standard processes The ideal candidate is organized, responsive, and passionate about maintaining quality in a regulated, fast-paced environment. Qualifications - Understanding of clinical research operations and the importance of compliance and documentation - Strong organizational and tracking skills; detail-oriented with the ability to manage multiple tasks effectively - Comfortable working with technology platforms (e.g., Clinical Conductor, Florence, SIP); Microsoft Office proficiency required - Strong interpersonal and communication skills for cross-functional teamwork - Ability to work both independently and as part of a collaborative team - Professional and adaptable when interacting with providers, vendors, and sponsor representatives - Knowledgeable in Microsoft Office applications, particularly Excel, Word, Outlook, and SharePoint; familiarity with internet-based research and database systems is essential - Strong interpersonal and customer service skills, with the ability to interact professionally with healthcare providers, internal staff, and external business partners Requirements - Bachelor’s degree in Life Sciences, Health Administration, or a related field preferred - Minimum of 2 years of experience in a Central Support or clinical research support role at Care Access or within a comparable organization (in clinical research, training compliance, operations, or document management in a regulated environment) - Proven experience supporting onboarding, training compliance, and/or access coordination in a regulated research environment - Demonstrated ability to navigate and work within compliance-driven systems and support multi-trial documentation workflows - Familiarity with eISF (Florence) and clinical training platforms is a plus Benefits - Paid Time Off (PTO) and Company Paid Holidays - 100% Employer paid medical, dental, and vision insurance plan options - Health Savings Account and Flexible Spending Accounts - Bi-weekly HSA employer contribution - Company paid Short-Term Disability and Long-Term Disability - 401(k) Retirement Plan, with Company Match

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Manager, Compliance Advisor Summary: - The Compliance Advisor performs a key risk management role (second line of defense), to help ensure corporate initiatives and lines of business processes comply with applicable laws and regulations. While working within the Compliance Management Program framework, the Compliance Advisor is responsible for delivering quality results, providing compliance advice to lines of business as a subject matter expert, and executing or participating in corporate processes. This role supports the line of business by: - Providing input on Philippine business regulatory requirements - Providing guidance on business policies, standards, and procedures - Developing and leading department training, as appropriate - Providing compliance advice on complex projects - Providing guidance on controls over Philippine regulatory requirements and line of business monitoring of those controls - Reviewing business controls and providing guidance on identified risks General Responsibilities : - Review Complaints generated from lines of business and provide guidance on remediation, escalate and facilitate with subject matter experts - Identify trends in data and proactively advise on identified external and internal risks - Maintain subject matter expertise of applicable Philippine laws and regulations - Perform and review control assessments executed by peers for accuracy and adherence to test procedures - Evaluate Internal Audit, Regulatory Exam, and self-identified issues and events for compliance impacts - Provide effective challenge and guidance on compliance risks and support risky business areas through various interactions and forum engagements - Advise lines of business on application of compliance requirements, such as: new products, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation - Assist lines of business in the development and maintenance of the Compliance Program, such as how to monitor, report, and train on areas of potential risk - Support lines of business through expert advice, including change management of processes, procedures, and controls - Conduct targeted validations and reviews on controls for applicable regulations - Active involvement with compliance testing and third party compliance - Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management - Participate in reporting activities used by Senior Leadership - Travel to the U.S., when needed Basic Qualifications: - Educational Background: Bachelor's degree or equivalent work experience - Professional Experience: 5+ years experience in legal, compliance, audit, or relevant experience at a financial institution - Skills Required: - Ability to influence outside of Compliance and provide effective challenge, when appropriate - Strong communication skills both written and verbal and can tailor communications to senior audiences - Leverages knowledge of Philippine laws and regulations to make recommendations to the business to improve their processes and mitigate risk - Amenable to working in a Hybrid setting (Alabang, Muntinlupa) - Amenable to working a Mid Shift schedule Preferred Qualifications: - Bachelor of Law (LLB) or Master of Law (LLM) Degree - Experience in regulatory compliance, reporting, and monitoring including a deep knowledge of Philippines laws and regulations, including but not limited to, the Data Privacy Act of the Philippines No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Manage the preparation and timely submission of regulatory reports for Mashreq UAE, including Islamic reporting, ensuring full compliance with CBUAE requirements and prescribed reporting timelines. • Produce and validate key prudential metrics, including Capital Adequacy Ratio (CAR), Leverage Ratio, and Pillar III disclosures, ensuring accuracy, consistency, and alignment with regulatory standards. • Oversee the compilation and submission of regulatory returns for Mashreq subsidiaries to the CBUAE and Securities & Commodities Authority (SCA), ensuring completeness and adherence to applicable guidelines. • Lead cross‑functional coordination with Finance, Risk, Operations, and Technology teams to ensure data integrity, proactively resolve discrepancies, and enhance overall reporting quality. • Provide functional leadership and guidance to junior team members, strengthening technical capability, reinforcing regulatory compliance standards, and driving consistent delivery. • Act as a central liaison for internal stakeholders, ensuring alignment on regulatory requirements, managing reporting changes, and supporting continuous improvement and automation initiatives. • Operate within established SOPs to manage the preparation and submission of regulatory reports, ensuring compliance with internal controls and audit requirements. • Collaborate closely with Technology, Finance, and Operations teams across jurisdictions to ensure timely availability, accuracy, and consistency of data for reporting purposes. • Facilitate audit processes (internal and external) by coordinating data requests, addressing queries, and ensuring alignment with regulatory and governance standards. • Strengthen coordination across functions and geographies by proactively identifying data or process gaps and driving resolution to enhance reporting efficiency and control effectiveness. • Demonstrates the ability to effectively manage complex interdependencies across multiple stakeholders, particularly Technology and Operations teams, while ensuring alignment with regulatory reporting objectives. • Capable of delivering high quality outcomes under tight regulatory timelines, managing competing priorities and operational pressures within a fast paced, dynamic environment. • Possesses strong expertise in data validation, reconciliation, and analytical review, with a high level of attention to detail to ensure accuracy, completeness, and regulatory compliance.

• Review and validate regulatory reports for accuracy • Oversee timely preparation and submission of regulatory returns • Coordinate with external auditors for regulatory report audits • Manage and respond to ad-hoc regulatory data requests