• Lead the design and implementation of data and AI/ML architecture solutions across cloud and on-premise platforms. • Lead complex customer engagements, providing strategic technical vision and aligning solutions with customer business goals. • Build and maintain strong relationships with key customer stakeholders, acting as a trusted technical advisor. • Lead technical workshops, training sessions, and presentations. • Define and execute data lifecycle processes: ingestion, storage, processing, and visualization. • Collaborate with business units and stakeholders to align solutions with business goals. • Ensure solutions adhere to security, compliance, and architecture frameworks (e.g., AWS Well-Architected, GCP Architecture Framework). • Lead cross-functional teams, providing mentorship and guidance to technical talent. • Design and execute proofs of concept for emerging technologies like Generative AI, Machine Learning. • Drive backend/ML services best practices for scalable and maintainable solutions. • Oversee data governance and data quality processes across platforms. • Stay updated with the latest technology trends and continuously improve the architecture strategy.

• The M&A Integrations Engineer reports to the Senior Director, Infrastructure & Operations and partners closely with the Partner Integrations team and senior leadership. • This role leads infrastructure, SaaS, and on-premises integration and migration efforts in a fast-paced, collaborative environment. • The position requires frequent travel, decisive troubleshooting and decision-making, and clear communication at every level, including with firm principals who have little technical background. • Travel to acquired firm locations to assess infrastructure, conduct discovery, and drive integration activities in line with Mercer Advisors' cloud-only environment. • Lead decommissioning of on-premises equipment and migrate workloads, email, documents, and SaaS applications to Azure and Microsoft 365. • Serve as the day-to-day technical contact for the Partner Integration team, acquired firm staff, and senior leadership throughout each integration. • Deploy and support SaaS applications, Azure IaaS services, network infrastructure, video conferencing, and ISP connectivity at acquired locations. • Own DNS and domain migrations from planning through cutover. • Be the second-level escalation for the Service Desk and help the team get comfortable supporting newly integrated environments. • Write and maintain PowerShell scripts to automate repetitive tasks and keep configurations consistent across environments. • Maintain documentation around SOPs, project status, and work performed. • Priorities shift around firm close and migration dates; flexibility is required.

• Support the structuring of a new team & services offering: As the first dev in this team you will be heavily involved in the initial structuring of the team, and you will work closely with Product, Data, Engineering & Revenues teams to define & build the service offering. This will provide for a rich experience with potential fast career progression. • Work on a wide variety of new technical solutions: It will provide a rich experience to develop a wide & varied skill set, and get a full understanding of typical product challenges in the SaaS & LMS-industry.

Role Description Principal Solutions Architects at Thoughtworks leverage their expertise in "managed services" for application and infrastructure platform support, and maintenance, to craft impactful solutions. They focus on customer challenges and in partnership with the sales team, translate these into winning proposals encompassing compelling engagement, operating and commercial models, ensuring every engagement is a resounding success. Their role at this level requires them to propel business forward. They will cultivate relationships with executives, closing high-value deals and bolstering our “managed services” practice. Thoughtworks DAMO™ managed services empower businesses through intelligent, automated digital operations solutions. It leverages advanced Build practices like XP and CI/CD to achieve "zero maintenance" products, revolutionizing how Run operates. By combining site reliability engineering (SRE), product evolution and data ops, DAMO managed services drive predictable cost reduction and future-proof operations. Principal solutions architects are a driving force in our transformative mission, shaping our clients' future and the industry at large, making a profound impact. Qualifications - 15+ years experience in working on tech solutions and creating proposals - Strong experience in managed services with hands on exposure of working with AI technologies - Experience in at least one of these areas: legacy modernization, data ops, customer experience and AI - Experience with putting together proposals that respond to customer requirements and win work - Solid experience in defining operating model for support coverage and distribution of teams according to the business needs - Experience in proposing contract terms and conditions to answer most questions regarding contract interpretation - Closely worked with various internal teams including business development, demand/sales, delivery, service lines Requirements - Focus on understanding and documenting the client problems and requirements, and provide managed service solutions to address them - Drive the proposal development process from managed services solution strategy discussions through solution design, pricing, proposal document preparation and pitching to internal account leadership teams and clients - Lead efforts to drive proactive proposals by working with clients and account leadership teams to identify potential managed services offerings - Leverage technology innovations like AI/Machine learning(ML) to bring cutting edge solutions into the IT operations landscape - Drive the contract preparation process from strategy discussions through contract preparation and negotiations - Identify and qualify new opportunities through working with leads and account leadership, and create value propositions which can be reused in pursuits and client pitches - Articulate the differentiators and value of the service line to client stakeholders - Focus on delivering competitive commercial models - Identify patterns across regions and build reusable assets including proposal templates, assessment frameworks, commercial models, etc. - Involved in community initiatives to mentor team members, streamline operations, share and grow knowledge Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - Value in helping each other be our best and that extends to empowering our employees in their career journeys.