• Identify, target, and acquire new customers within your assigned territory. • Build and manage a strong pipeline through proactive outbound prospecting, networking, industry events, and strategic research. • Own the full sales cycle, from initial outreach, qualification, discovery, and solution presentation to negotiation and closing. • Develop deep understanding of customer challenges, business drivers, and industry trends. • Collaborate closely with Sales Support, Customer Success, Consultants and our Analyst team to ensure we operate as one unified hunting team and deliver a strong, seamless customer experience. • Achieve or exceed quarterly and annual new logo acquisition targets. • Maintain accurate CRM hygiene, forecasting, and activity reporting. • Serve as the customer ambassador internally, providing feedback on market needs and competitive insights.

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Our ChatGPT Enterprise Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. Our EDU Account Director will specialize in working with education institutions and companies as they adopt OpenAI’s products. For example, this individual will focus on helping support universities K-12 institutions as they evaluate and adopt ChatGPT Enterprise for their administrators, faculty and students. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll represent OpenAI as a thought leader in AI, and partner with researchers, engineers, and solution strategists to help customers evolve their AI journeys. ChatGPT Enterprise (launched Aug’23) is being rapidly adopted by companies around the world, and we’re looking for tenured Account Directors to join our team and continue to bring both new customers onto the product, and expand existing ones. This role is based in San Francisco, New York or Washington DC. We use a hybrid work model of 3 days in the office per week. In this role, you'll: Lead our enterprise prospects’ journeys from consideration to purchase. Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and pilots. Forecast your pipeline and targets on a weekly basis. Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies. Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering. Support the recruitment and onboarding of other teammates. Support the development of company culture. We're seeking someone with experience including: Selling platform-as-a-service and/or software-as-a-service at a product-led growth company. Experience selling into education institutions. Achieving revenue targets >$1M per year for more than 6 years. Designing and executing complex deal strategies. Supporting the growth of fast-growing, high-performance companies. Leading high-visibility customer events (CAB, conferences, product launches, etc.). Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence. Reporting on customer success activities. You might thrive in this role if you: Are customer-centric. You are motivated to deeply understand your customer’s priorities and help them achieve their vision for using our models to improve their internal productivity and AI strategy. You build strong relationships with executives and professionals across functions and serve as a trusted advisor. Have a passion for or deep curiosity in artificial intelligence. You embrace the opportunity to help deploy our technology in a way that benefits humanity. You’re excited to educate our customers on AI and how to plan for the future. Are a builder. You are excited to impact how our company operates and scales. Your passion is building strong systems and processes from the ground up and executing them with precision. Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Bespoke issues requiring multidimensional knowledge excite you. You’re willing to experiment with new solutions. Are a strategist. You deeply understand go to market best practices and raise the bar for our organization. You think and plan forward on the order of years and bring internal and external stakeholders along with your strategy. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. Career Level Summary Requires specialized depth and/or breadth of expertise in own job discipline or field Leads others to solve complex problems Works independently, with guidance in only the most complex situations May provide functional leadership to teams or projects Critical Competencies Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key Responsibilities Other Incidental tasks related to the job, as necessary. Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams. Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies. Owns forecasting and account planning on a monthly/quarterly/annual basis. Leads a defined sales process for all Rackspace solutions. Cultivates new business opportunities for new and/or existing accounts. Meets with qualified leads to better understand customer needs and provide proposals. Leads efforts to create proposal for solution to prove value add. Leads the negotiation, closure, and documentation of customer renewals for customers. Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling. Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales. Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals. Knowledge Advanced knowledgeable in professional sales training and sales process Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers Skills Analytical Skills Buying Process Skills Client/Customer Service Data-driven Decision Making Leadership Negotiation Skills New Account Acquisition Skills People Management Public Speaking Presentation Building Quality Assurance Sales Lead Generation Skills Sales Management Sales Operations Management Education High School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement

• Specializes in identifying, developing, and closing opportunities with new or existing customers • Owns and develops customer relationships, collaborating with both customers and internal resources • Responsible for the full sales cycle, from winning new customers to growing share of wallet