Zappi

• Drive Embedded Revenue Growth • Develop strategic partnerships that integrate Zappi’s capabilities into partner and customer workflows, creating scalable recurring revenue opportunities that do not depend on direct sales headcount. • Expand Commercial Partnerships • Identify and secure partnerships with platforms, technology providers, agencies, consultancies, and media and data ecosystems that accelerate growth and open new distribution channels. • Build Repeatable Partnership Motions • Create the frameworks, commercial models, and go-to-market processes that turn individual deals into a scalable, repeatable channel — so the channel can grow without growing headcount proportionally. • Develop Data and Insight Partnerships • Identify strategic data and insight partnerships that increase the value, reach, and commercial application of Zappi’s data assets. • Establish Zappi’s Ecosystem Presence • Make Zappi a recognised embedded insights partner within the broader marketing, innovation, media, and consumer intelligence ecosystems.

Role Description How we onboard our new customers is a fundamental pillar of future success and sets the tone for our ongoing relationship with them. As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding customer requirements and guiding them through implementation and platform setup. This role sits at the intersection of Sales, Professional Services, Customer Success, and Operations, owning the customer journey from signed deal through to successful handover to Customer Success. You will project manage the onboarding and implementation process across a typical 40–60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term success. You are right for the job if you are comfortable and excited about guiding, supporting, and assisting customers throughout their adoption journey, from first interaction on the platform through to onboarding completion and beyond. As this is an evolving function within the business, you will also need to be comfortable experimenting, building new processes, identifying operational improvement opportunities, and helping optimize the onboarding experience. Curiosity around AI, automation, and scalable workflow improvements is highly valued as the team continues to evolve its implementation practices. Qualifications - Proven experience in SaaS customer onboarding, implementation, or customer success roles, preferably with enterprise customers - Experience within market research, consumer insights, or research operations, with a strong understanding of research fundamentals and methodologies - Strong project management skills with the ability to manage multiple onboarding workflows simultaneously - Experience owning end-to-end implementation projects and customer onboarding timelines - Excellent communication and presentation skills, including leading customer trainings and live demos - Ability to conduct structured discovery conversations and translate customer goals into onboarding strategies - Strong stakeholder management skills, including working with senior enterprise clients and cross-functional internal teams - Experience collaborating across Sales, Customer Success, Product, Support, and Operations teams - High level of organization, attention to detail, and ability to manage competing priorities effectively - Self-starter mentality with a proactive, independent approach to problem-solving - Customer-first mindset with a focus on driving adoption, engagement, and long-term value realization - Comfortable working in fast-paced, evolving environments with changing priorities and evolving processes - Curiosity around AI, automation, and operational efficiency improvements - Ability to learn and explain new software platforms and technical concepts clearly and confidently Requirements - Manage customers from point of sale through onboarding and implementation to Customer Success handover - Own onboarding and implementation timelines across a typical 40–60 day customer journey - Create and implement tailored onboarding plans for new enterprise customers - Configure customer platform setup, including domains, user access, workflows, and onboarding requirements - Conduct deep discovery sessions to understand customer goals, business challenges, and implementation needs - Guide customers through strategic onboarding and platform adoption decisions - Deliver tailored live platform demos and customer training sessions to support self-serve adoption - Conduct regular customer check-ins on a daily, weekly, or biweekly cadence to drive implementation progress - Coordinate closely with cross-functional teams, including Sales, Customer Success, Product, Support, and Operations - Partner with internal teams to identify opportunities for process optimization and customer growth - Support customers in achieving fast time-to-live and rapid time-to-first-value - Reduce customer effort by proactively recommending expertise, resources, and best practices - Manage multiple onboarding workflows simultaneously while maintaining a high-quality customer experience - Review and improve onboarding processes, implementation workflows, and customer enablement strategies - Explore opportunities for automation, AI enablement, and scalable onboarding improvement Benefits - Salary range $74,000 - $84,000 per annum + 20% bonus tied to our company bonus plan - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset) - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval - Flexible working arrangements, including remote (unless otherwise specified) - Thoughtfully designed offices to support both individual work and collaboration without interrupting others - Support setting up your home office, if appropriate - Wellbeing benefits and access to trained therapists / counsellors - Company paid Life, AD&D, Short term & Long term disability - Immediate access to Zappi's Health, Dental and Vision Insurance Plan - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4% - Tailored personal development through training allowances, coaching, mentorship and career frameworks

• You will triage tickets to understand the issue raised, escalate to the relevant team when necessary, and act as guardian of that issue through to completion. • The role includes keeping stakeholders informed of progress at all stages, in line with internal and external SLAs. • Strong problem-solving and technical skills will be required, along with collaboration with other departments as needed to achieve a quick resolution. • It is important that you build strong working relationships with our customers and internal stakeholders. • You are a strong team player with a collaborative approach, ensuring the customer is always at the heart of everything you do. • You’ll need to be flexible with working patterns to ensure we can build strong relationships with our customers and colleagues.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an EST based Customer Enablement Manager to lead enablement strategy and execution for one of our most significant and complex global clients, a long-standing, highly engaged organization that sees Zappi as a critical partner in their research transformation. This is a pivotal role that will drive the development and deployment of client-specific training materials and enablement initiatives that support the rollout of product enhancements, major platform updates, and new product launches. The ideal candidate will act as a strategic bridge between our customer, product, research, and customer success teams — ensuring both our internal teams and client stakeholders are equipped to understand, adopt, and maximise the value of Zappi’s evolving platform and methodologies. Key Responsibilities - Client-Specific Training and Enablement - Own the creation, evolution, and deployment of training materials tailored to one of Zappi’s largest and most strategically important global clients. - Develop and maintain comprehensive, up-to-date FAQs, training decks and supporting documentation aligned with the client’s specific ways of working. - Translate technical updates and research advancements into clear, customer-ready materials for both CSMs and client stakeholders. - Deliver presentations and lead training sessions for stakeholders at all levels within the client organisation. - Cross-Functional Collaboration - Partner closely with program management, research, and product teams to fully understand upcoming updates and changes. - Collaborate daily with client stakeholders to ensure all enablement materials integrate seamlessly into their broader ecosystem and complement tools from other vendors. - Work with internal Zappi teams to shape and communicate a cohesive point of view on research and data-related questions from the client. - Skilled in managing and motivating teams across all levels, fostering collaboration and clear communication within Zappi and with clients to drive successful change initiatives. - Thrives in fast-paced settings with evolving demands, adapting seamlessly to competing priorities and ongoing scope adjustments while maintaining delivery excellence. - Insight & Research Support - Act as a subject matter expert capable of defending methodologies and working with research expertise to explain research outcomes in accessible, business-relevant terms. - Partner with research and strategy teams to explore advanced topics such as category management, multi-market data comparisons, and growth philosophies. - Internal Enablement & Upskilling - Upskill and enable the CSM team on new tools, methodologies, and enablement materials in order to drive GTM effectiveness. - Savvy at learning new tools and products, and applying them to solve customer challenges. - Ensure the team can confidently present and defend Zappi’s methodologies and value propositions to executive-level stakeholders. Qualifications - Proven experience in Customer Success, Product Marketing, or Customer Enablement within a SaaS, research, or insights organisation. - Capacity to quickly acquire a deep understanding of Zappi’s tools and platforms and how it drives value within large, global organisations. - Experience building enablement programs and content for enterprise-scale clients, preferably for a CPG organization. - Strong analytical skills, with deep understanding of research methodologies and fundamentals. - Exceptional written, visual, and verbal communication skills. Benefits - Salary range $131,001 - $145,600 per annum + 5% bonus. Salaries are benchmarked annually. - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset). - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval. - Flexible working arrangements, including remote (unless otherwise specified). - Thoughtfully designed offices to support both individual work and collaboration without interrupting others. - Support setting up your home office, if appropriate. - Wellbeing benefits and access to trained therapists / counsellors. - Company paid Life, AD&D, Short term & Long term disability. - Immediate access to Zappi's Health, Dental and Vision Insurance Plan. - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%. - Tailored personal development through training allowances, coaching, mentorship and career frameworks.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Zappi is seeking a highly motivated and hands-on Senior Manager, FP&A to play a pivotal role in supporting initiatives across our growing global business. This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex financial challenges, and wants to work at the intersection of strategy and execution. You will serve as the operational owner of the company’s core FP&A processes, driving revenue forecasting, financial modelling, and business performance analysis. Partnering closely with leaders across the business, you will translate financial data into actionable insights, helping guide investment decisions, resource allocation, and business growth. In this highly visible role, you will regularly interact with the executive leadership team, influencing commercial decisions and shaping scalable finance practices. As a senior leader within the finance team, you will manage and mentor the FP&A team, drive process improvement, and ensure the finance function provides timely, accurate, and impactful insights that support both strategic and operational decision-making. Qualifications - 7+ years of FP&A, corporate finance, or strategic finance experience with increasing responsibility, ideally within SaaS or consumption-based businesses. - Strong experience in financial modeling, revenue forecasting, and the ability to translate complex data into clear, actionable insights. - Demonstrated ability to manage and develop high-performing finance team members while working collaboratively across the broader organization. - Proven ability to provide actionable insights to senior leadership and influence business decisions. - Advanced Excel and financial modeling skills; experience with NetSuite, Salesforce, Tableau, or similar systems preferred. - Strong analytical, communication, and problem-solving skills with experience presenting financial insights and recommendations to senior leadership. - Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a dynamic, fast-paced environment. - Self-motivated, collaborative, and able to build strong cross-functional relationships across global teams. - High level of personal integrity, professionalism, and commitment to excellence, with a willingness to embrace new challenges and take on additional responsibilities as the business evolves. Requirements - Serve as the operational owner of the company’s FP&A processes, including revenue forecasting, financial modeling, reporting and pricing support. - Maintain and enhance the company’s operating model, integrating revenue drivers, headcount planning, and operating expenses to provide clarity for strategic decisions. - Partner closely with senior leaders across the business to provide financial insights and analysis that support investment decisions, growth initiatives, and effective resource allocation. - Lead monthly variance analysis, KPI reporting, and executive-ready dashboards to summarize performance and guide decision-making. - Build and maintain complex financial models and ad hoc analyses to assess investments, quantify risk, and evaluate return on key initiatives. - Directly manage and mentor the FP&A team, fostering professional growth and ensuring high-quality analytical output. - Collaborate across the organization to provide finance perspective on commercial decisions including pricing structures, deal economics, and broader strategic initiatives. - Drive continuous improvement in FP&A processes, reporting, and analytics, leveraging systems such as NetSuite, Salesforce, Tableau, and internal BI tools. - Support monthly and annual planning cycles, including budgeting, long-range planning, and performance review activities. - Manage multiple concurrent workstreams while maintaining a strong focus on business impact, ensuring analytical outputs are both accurate and actionable. - Lead or participate in special projects and initiatives to enable business scalability and growth. Benefits - Salary range $135,000 - $162,000 per annum. Salaries are benchmarked annually. - Three paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset). - Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval. - Flexible working arrangements, including remote (unless otherwise specified). - Thoughtfully designed offices to support both individual work and collaboration without interrupting others. - Support setting up your home office, if appropriate. - Wellbeing benefits and access to trained therapists / counsellors. - Company paid Life, AD&D, Short term & Long term disability. - Immediate access to Zappi's Health, Dental and Vision Insurance Plan. - Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%. - Tailored personal development through training allowances, coaching, mentorship and career frameworks.