• Own the technical onboarding journey from post-sale through to production readiness • Act as a trusted technical advisor to customer engineering teams • Guide customers on architecture, best practices, and long-term platform adoption • Troubleshoot technical and production challenges alongside customers • Deliver workshops, enablement sessions, and technical guidance • Identify adoption risks and proactively drive successful outcomes • Partner closely with Account Managers to support strategic accounts and expansion opportunities • Collaborate across Presales, Support, Product, and Engineering to improve the customer experience

• Own SAP integration projects end-to-end • Design scalable integration architecture • Build and configure integration flows • Navigate enterprise SAP constraints • Partner deeply with customer and SAP engineers • Support partner enablement • Shape the integration practice • Provide structured product feedback

Role Description We are looking for a dynamic and motivated Warehouse Management System Implementation Consultant. This role is an exciting opportunity for an organized, self-driven individual to work with our clients on implementation of new accounts, to help end-clients adapt their operations to our customer’s software platform. - Act as the Subject Matter expert on the customer software platform applications across multiple end-clients. - Train consultants in the best practice use and implementation methodology of the software platform. - Analyze and find solutions for escalated decisions, risks, issues and change requests during the day-to-day interactions with the client and project team. - Manage end-client expectations to increase perception of competence, skill, and customer focus of the software project team. - Manage end-client expectations to increase perception of value in the software applications to their business and profitability. - Mentor/Develop consultants to grow their skills with applying software applications in their specific end-client’s warehouse operations. - Ensure project teams follow the specific software implementation methodology to meet and exceed expectations of end-clients concerning functionality, timeline and budget. - Provide suggested improvement to the software implementation methodologies to improve impact on profitability. - Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations. Qualifications - Bachelor’s degree in supply chain management / logistics preferred. - Previous software implementation experience with WMS/WES/WCS or similar applications. - Previous consulting experience working with and leading customers. - Proficient in Microsoft Office suite, SmartSheets and Azure DevOps. - Keen attention to detail with strong follow through skills. - Disciplined, self-starter with the ability to multi-task and to work autonomously. - Excellent written and verbal communication skills with the ability to relay information in a timely manner, especially requirements gathering. - Ability to decipher application output error logs. - Knowledge to read and develop SQL is preferred. Requirements - This role is considered a remote position with extensive travels to end-client locations throughout North America. - Some weekend/night work required as needed. - Standing and walking for long periods of time. - Occasional climbing on steps, scaffolding, and/or mezzanines. - Sitting in and/or driving a vehicle for a long period of time. - Working with computers for a long period of time. - Working in office, warehouse, and manufacturing facilities. - Possible exposure to noise levels exceeding recommended DBA levels. Travel Requirements - Due to the nature of the work, there may be travel up to 70% of the time. Benefits - Pay Range: $55 - $63 per hour. - Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure.

Workforce Engagement Management (WEM) Applications Consultant (Verint AQM - SA) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To support our continued growth, we are seeking an experienced Workforce Engagement Management (WEM) Consultant to join our Professional Services team. In this role, you will lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions, partnering closely with customers to deliver both technical and business outcomes. The ideal candidate will demonstrate the following: - Extensive experience implementing and consulting on Verint WEM solutions, with a strong focus on Quality Bot™ / AQM, Speech Analytics and Quality Management. - Proven ability to lead and deliver end-to-end Verint WEM engagements, from design through deployment. - Broad consulting experience advising customers on best practices for Verint AQM, Speech Analytics and Interactions - Deep understanding of Verint integration architecture includes the integration of QM data with Performance management and reporting. - Hands-on experience training customers across all aspects of Verint AQM, Quality Bot and Speech Analytics. - Ideally, exposure to additional Verint WEM applications, such as Performance Management, Text Analytics, and Workforce Management. Key Responsibilities: - Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Bot™ / AQM, Speech Analytics and Quality Monitoring. - Additional experience with Performance Managements would be useful. - Initially this role will have a focus on Speech Analytics and Quality Management. Candidates must hold current ‘cloud certifications for Verint DPA’ or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained. - Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders - Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects - Implement and troubleshoot Five9’s WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site. - Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs - Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization - The successful candidate will be designated owner for Five9’s Verint AQM /Quality Bot ™ services and will be responsible for the development and maintenance of all Verint Quality Bot ™ / AQM related service offerings and customer-facing materials Key Requirements: - Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Speech analytics and performance management). - Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired. - Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices - 5 years of Verint WEM implementation experience, with a minimum of 3 years in a Professional Services or as an application consultant for Verint AQM/ Quality Bot ™ or Speech Analytics. - Willingness to travel up to 70% with some international travel - Excellent written and verbal skills - BA/BS or equivalent experience Key Skills: - Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills - Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative - Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Vendors solutions is required - Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: - Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. - Generous employee stock purchase plan. - Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $70,400 - $196,300 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.