• Oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment • Act as the primary point of contact for Over The Moon’s 3PL partner • Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines • Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards • Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner • Identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies • Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors • Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination • Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time • Support purchase order tracking and inventory movement across channels • Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management • Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations • Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs • Build and maintain reporting dashboards and operational trackers to improve visibility across teams • Assist with forecasting operational needs and identifying areas for process optimization and scalability • Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs • Assist with operational SOP development and process documentation • Help implement and optimize operational tools and systems across logistics workflows • Support special operational projects and process improvement initiatives as needed

• Handle container importation processes with overseas suppliers, freight forwarders, customs brokers, FDA, drayage companies, trucking services, and warehouse teams. • Coordinate order deliveries between NILO warehouse, trucking companies, and customer distribution centers. • Audit and resolve inventory inconsistencies at warehouse level. • Schedule and coordinate field reps' routes and store visits. • Perform other operational or administrative duties as assigned.

Role Description Under the direction of the Procurement Manager of Supply Chain, the Procurement Supervisor manages a team of supply chain and procurement professionals supporting the Pituffik Program at Space Force Base, Greenland and additional support to the Ascension Island Program. This role ensures compliance with corporate policies, FAR/DFARS requirements, and customer expectations while actively working complex purchasing and procurement requirements. Provides direct leadership and supervision to purchasing staff, including training, resource allocation, mentoring, and process improvement. Responsible for managing the entire transactional process for purchase orders, supplier compliance, and vendor performance. Ensures timely delivery of materials and equipment to support program readiness in a challenging, remote environment. - Supervises a team of purchasing professionals accountable for adherence to metrics, compliance, and timely delivery of materials. - Assigns members to support program-specific purchasing requirements. - Ensures all purchase order activity complies with V2X Purchasing and corporate policies, FAR/DFARS requirements, and Government Prime Contract requirements. - Drafts Requests for Proposals (RFPs), issues purchase orders, and incorporates clauses, terms/conditions, and specifications while maintaining complete and compliant files. - Reviews and processes all purchase requisitions (PRs) within 24–48 hours of submission, assigning to buyers as appropriate and monitoring timely conversion to purchase orders. - Oversees supplier qualification, market research, and price analysis to ensure cost-effective sourcing. - Coordinates with Program Management, Finance, and other functional areas to ensure procurement aligns with mission needs. - Monitors supplier performance to ensure on-time delivery and adherence to quality standards. - Exercises sound judgment to resolve issues, provide recommendations, and develop best practices. - Provides training, mentorship, and coaching to junior purchasing staff. - Prepares reports and responses for audits, customer inquiries, and management reviews. - Manages transactional activity from purchase order issuance through the payment lifecycle. - Proactively develops acquisition strategies to ensure best value and mission readiness. - Manages purchase order file reviews, invoice review/acceptance, scheduling, and reporting. - Ensures purchase orders are properly closed out in accordance with CPM requirements; monitors for system glitches where auto-close does not occur and takes corrective action. - Monitors aging purchase orders; ensures any PO outstanding over 30 days has a documented reason for delay and coordinates prompt resolution. - Reviews and approves/rejects invoices daily to ensure timely vendor payments; coordinates with Finance to resolve discrepancies. - Oversees P-Card usage, ensuring compliance with CPM guidelines, reconciling monthly statements, and processing exceptions as required. - Manages staff scheduling, timecards, vacation requests, and workload assignments to ensure efficiency, coverage, and compliance with policy. - Conducts performance evaluations for direct reports, provides coaching, and applies progressive discipline when necessary. - Monitors receiving discrepancy reports, ensures buyers update them promptly, and personally verifies resolution of discrepancies outstanding more than 5 business days. - Ensures purchasing section workflows align with Maximo system processes and that data is accurate and up to date. - Ensures all safety rules are followed and that staff operating vehicles for official business are properly licensed. - May be required to travel in support of program requirements and temporary assignments. - Performs other duties and assignments as required. Qualifications - BS/BA Degree preferred. - Minimum of 4-6 years’ professional experience in purchasing, contract administration, supply chain, or materials management in support of U.S. Federal Government programs. - Strong working knowledge of the Federal Acquisition Regulations (FAR), DFARS, purchasing policies, and compliance requirements. - Experience managing purchasing activity in remote or austere environments preferred. - Experience training and leading procurement staff. - Ability to read, write, and speak fluently in English; knowledge of the Danish language would be an advantage. - Strong communicator, able to collaborate effectively with internal and external stakeholders. - Good problem-solving, negotiation, and organizational skills. - Analytical and interpersonal skills to drive compliance and efficiency. - Functionally skilled in Microsoft Office (Word, Excel, Outlook, SharePoint). - Ability to work independently in a high-paced, mission-critical environment. - Capable of adapting priorities quickly with little advance notice. - United States citizen, required. - Up to 20% travel to domestic and international locations. Requirements - Functionally skilled in Microsoft Office applications, CLM, Infinium, On-Base, Maximo, STARS (potentially) and SharePoint. - Technology: Computer, printer, calculator, phone, copy/scan/fax machine and other general office equipment. Benefits - Healthcare coverage. - Life insurance, AD&D, and disability benefits. - Retirement plan. - Wellness programs. - Paid time off, including holidays. - Learning and Development resources. - Employee assistance resources.

Role Description We are seeking a Senior Director of Supply Chain to build and lead Relay’s supply chain strategy as we scale our hardware business. You will own all aspects of supply chain—procurement, vendor management, logistics, fulfillment, and demand planning—while partnering closely with Engineering, Finance, and Operations to ensure on-time delivery and cost efficiency across our growing product portfolio. This role is open to Raleigh, Chicago, or remote candidates. This is a senior leadership role with company-wide impact. You will build and mentor a high-performing supply chain team, establish the systems and processes needed to support hyper-growth, and be a key decision-maker as Relay continues to scale toward its next major milestones. This role reports to the Chief Customer Officer. Responsibilities - Hardware Procurement - Strategic Sourcing: Own the end-to-end procurement strategy for hardware and accessories, ensuring supply continuity and competitive pricing. - Component Lifecycle Management: Monitor component availability, manage end-of-life transitions, and proactively identify alternate sources to mitigate supply risk. - Cost Optimization: Drive year-over-year cost reduction through strategic negotiations, volume leverage, and working capital efficiencies. - Vendor Management - Supplier Relationships: Build and manage a portfolio of strategic supplier partnerships with clear SLAs and performance KPIs. - Contracts & Compliance: Lead supplier negotiations, contract execution, and ongoing compliance monitoring to protect Relay’s interests and uphold quality standards. - Risk Management: Develop dual-source strategies and contingency plans for critical components to ensure supply resilience across geopolitical and market disruptions. - Logistics & Fulfillment - Global Logistics: Oversee inbound and outbound freight, customs compliance, and 3PL partnerships to ensure cost-efficient, on-time delivery to Relay’s customers and distribution centers. - Order Fulfillment: Partner with Sales Operations and Customer Success to optimize fulfillment workflows, reduce lead times, and meet the high service expectations of Relay’s Fortune 500 customer base. - Circular Economy: Design and manage efficient reverse logistics processes for device returns, refurbishment, and end-of-life disposition. - Demand & Inventory Planning - Demand Forecasting: Collaborate with Sales, Finance, and Product to develop accurate demand forecasts that align supply commitments with business growth projections. - Inventory Optimization: Establish inventory policies and safety stock models that balance working capital efficiency with customer service levels across a multi-SKU hardware portfolio. - S&OP Leadership: Lead the Sales & Operations Planning (S&OP) process, driving cross-functional alignment on supply, demand, and financial targets. - AI-Enabled Planning: Evaluate and deploy AI tools across forecasting, inventory optimization, and supplier risk monitoring—partnering with Data and Engineering to embed predictive and generative AI into core supply chain workflows. Qualifications - Bachelor’s degree in Supply Chain Management, Operations, Business, Engineering, or a related field. - 10+ years of supply chain experience, with at least 5+ years in a senior leadership role overseeing procurement, logistics, and/or planning functions, or an equivalent combination of education and experience. - Proven track record managing hardware supply chains at scale, ideally for consumer or enterprise electronics products. - Deep experience with contract manufacturer (CM) and ODM relationships, including negotiations and quality management. - Strong analytical skills and proficiency with ERP/supply chain planning systems (e.g., NetSuite, SAP, Oracle). - Exceptional cross-functional communication skills with the ability to influence at all levels, from engineering teams to executive leadership. Preferred Qualifications - MBA or advanced degree in Supply Chain, Operations, or a related discipline. - Experience scaling supply chain operations at a hyper-growth hardware or IoT company. - Familiarity with telecommunications hardware, ruggedized devices, or enterprise IoT product categories. - Hands-on experience evaluating or deploying AI tools for demand forecasting, inventory optimization, or supplier risk monitoring. Benefits - 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you. - Generous Paid Time Off. - 401(K) Savings Plan + Company Match. - New Parent Bonus + Paid Parental Leave. - Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam. - A vibrant, collaborative campus culture with community events, celebrations, and team gatherings that bring Relayers together. - Latest tech, standing desks, and all the accessories and software you need to succeed in your role.