• Lead the pricing and quoting process for RFPs, RFQs, and custom pricing requests across multiple vendors and geographies. • Collaborate cross-functionally with Product, Service Delivery, Engineering, Finance, and Sales to ensure accurate pricing and alignment with margin targets. • Develop and maintain strong working relationships with global telecom carriers, service providers, and vendors. • Negotiate pricing and commercial terms with carriers to ensure competitive market positioning while protecting margins. • Identify cost optimization opportunities through access cost management, offsetting ETLs, and reducing pass-through fees. • Support onboarding and integration of new carriers into the quoting ecosystem, ensuring systems, portals, and processes are up to date. • Provide detailed analysis of carrier quotes, highlighting risks, dependencies, and savings opportunities. • Ensure pricing accuracy and compliance with internal policies and external vendor agreements. • Track market trends, carrier promotions, and industry benchmarks to ensure quoting remains competitive. • Assist with reporting on quoting KPIs (turnaround time, win rates, cost savings, vendor performance). • Escalate vendor or quoting issues as necessary, while maintaining strong professional relationships. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements

• Review, abstract, and process commercial leases and related legal documents • Extract and summarize key lease data, including rent terms, renewal options, obligations, and expense details • Perform accurate data entry, validation, and ongoing maintenance of lease records • Process lease change requests and amendments • Verify lease compliance, mathematical accuracy, and alignment with industry standards • Identify and flag potential compliance or data issues for clients or leadership • Track and resolve mid‑level issues; escalate complex or high‑risk issues as needed • Participate in special projects and continuous improvement initiatives • Recommend system, process, or workflow enhancements to improve quality and efficiency • Perform other related duties as assigned

• Gather, analyse, and document business and system requirements from tax, finance, and technology stakeholders • Translate business requirements into functional specifications, user stories, acceptance criteria, and system documentation • Model business and system processes using BPMN and UML • Analyse data flows, validation logic, approval workflows, reporting outputs, and integration dependencies • Use SQL to support data analysis, validation, issue investigation, and reporting logic verification • Support API and integration analysis, including mapping source systems, target structures, and business rules • Support backlog refinement, sprint planning, and delivery coordination • Coordinate communication between business users, tax experts, developers, QA, and delivery managers • Support tracking of actions, dependencies, blockers, and project timelines • Help organise workshops, status updates, and project documentation activities • Support testing activities including UAT preparation, defect clarification, and business validation • Maintain process maps, workflow descriptions, data mappings, and requirement documentation • Identify gaps, risks, and dependencies across business and technical areas.

• Own the end-to-end resolution of billing discrepancies by electronically filing and tracking disputes through their entire lifecycle for assigned vendors. • Serve as a proactive liaison between external vendors and internal auditors, facilitating clear communication to expedite solutions. • Maintain comprehensive client and vendor reporting. • Conduct targeted research into complex billing issues to support management’s strategic goals. • Play an integral role in efforts to meet both client and internal metrics/goals. • Develop and maintain an escalation list of contacts for assigned vendors. • Obtain or maintain portal IDs for vendors that require interaction through portals. • Understand the nuances associated with each vendor portal and how to navigate within them. • Run or provide support to management on vendor calls. • Proactively work to understand major dispute issues associated with assigned vendors. • Execute BOTs that automate processes and support further automation as opportunities arise.