Role Description Huge is seeking a Manager of PR Marketing & Communications to join our Communications team and help us to elevate our visibility, brand positioning, and reputation among existing and new audiences. Reporting directly into the Head of PR & Communications, you will have the opportunity to work with some of the best and brightest minds in the industry and make a real impact on the future of our company. - Develop and implement comprehensive external communications plans and campaigns, including media-facing messaging, content, and assets such as media pitches, press releases, speaker and award submissions, and case studies. - Build and maintain strong relationships with trade, tech, and business media to secure coverage that aligns with Huge’s business goals. - Monitor the news cycle to connect Huge to current trends and broader industry developments, securing newsworthy stories and expert commentary. - Proactively seek out and shape compelling narratives from within the organization. - Collaborate with Huge’s C-suite, Creative and Client teams, among other stakeholders, to identify and manage industry awards submissions. - Uncover and pitch industry speaking opportunities for senior leadership. - Prep and coach senior leaders before speaking engagements and press interviews. - Build and maintain strong relationships with senior subject matter experts, providing counsel on the most impactful ways to tell the Huge story via earned channels. - Identify, assess, and report reputational risks in real-time. - Collaborate cross-functionally with marketing relevant channel owners to ensure initiatives and campaigns are aligned effectively. - Compile monthly and campaign-specific reports, tracking quantitative and qualitative KPIs to measure the success of communication strategies. - Support social media content across LinkedIn and Instagram. - Social media engagement and outreach on social media. Qualifications - 2-5 years experience. - A self-starter with a proven track record in managing communications for a complex organization. - Confidence in working cross-functionally with colleagues and senior leaders across the company. - Strong ability to develop and maintain global business, tech, and trade media relationships, with a proven record of placement. - Experience in securing top-tier speaking opportunities for senior leadership and the ability to craft award-winning submissions. - Strong ability in executing comprehensive communications plans that showcase our client work and business initiatives. - An obsession with achieving real, tangible, and measurable results. - Diligent management of numerous projects with tight deadlines. - A consumer of culture with a sincere passion for design and emerging technologies. - An individual who embodies and reflects the Huge culture in thought and practice; flexible, collaborative, hands-on, and thrives in a “prove it to me” culture. Requirements - This role is currently not available for hire or work in New Mexico, and Hawaii, USA. Benefits - The salary range for this position is $85,000 — $110,000 USD. - Exactly where a prospective employee will be paid within this range will depend on various factors including experience, qualifications, and local market conditions. Company Description Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self. Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment.

• Be involved driving efforts to resolve customer issues that are escalated thru email tickets, social media platforms, internal pathways, and thru email, phone, chat, or social platforms. • Weekend coverage is part of the role, as is rotation schedules to assist with Support Duty Manager coverage, and on occasion, Incident Oncall for customer facing incidents. • Handle top escalations and major outage events; working cross functionally and engage key partners to drive effective communication and create a resolution. • Participate in Support Duty Manager rotations, responding and triaging critical escalations and partnering Support Managers to identify the “tiger team” appropriate resources, mitigation plan to resolve customer issues and unblock customers. • Participate in customer-facing incidents through an on-call rotation, during high-impact situations. • Participate in regular incident review meetings, track and improve key metrics for incident quality and effectiveness, and identify areas for process improvements. • Partner with TAM and AE on post-mortem discussions with customers and act as their advocate to champion feedback and betterments to Product and Engineering. • Develop and maintain unified escalation processes to reduce resolution time on business critical issues. • Provide technical and soft-skills mentoring to Support Engineers.

Role Description As a VB Claims Manager, you will be assigned a caseload of VB claims that will consist of all VB products including Hospital Indemnity (HI), Accident (AI) & Critical Illness (CI). Primary duties will include conducting thorough investigations to determine eligibility, liability and financial accuracy of all claims received. A key component of this role will also include a focus on providing a service excellence experience that is second to none. - Accountable for managing a caseload of claims that will include all VB products as well as Wellness offerings where appropriate. - Determine eligibility of benefits by reviewing contractual language alongside medical information leading to accurate and timely claims decisions. - Perform multi-policy checks to determine if New York Life claimants with active disability and/or Life claims may be eligible for additional VB benefits. - Effectively communicate with claimants, employers, and various medical professionals both verbally and in writing. - Respond to all telephonic and email inquiries within established customer service protocols. - Document clear and concise claims notes based on all documentation received/reviewed. - Work collaboratively across both the VB claims team and the broader GBS claims organization. - Daily adherence to New York Life & corporate compliance policies, procedures & best practices. - Focus on ongoing development via training associated with the role & business objectives. - Aide in validating accuracy and appropriateness of technology builds within the claims system. - Periodic Business Acceptance Testing (BAT) support as system enhancements are delivered. Qualifications - High School diploma or GED required; BA/BS degree or equivalent work experience strongly preferred. - 2+ years of Group Benefits experience is strongly preferred. - Experience administering any GBS claims product (e.g., STD, LTD, FML/PFML, Life/AD&D) preferred. - Proficiency with MS office applications is required (Work, Outlook, Excel). - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Strong critical thinking, analytical and investigative skills. - Effective interpersonal, written and verbal communication skills. Requirements - Ability to work with a bias for action and have a strong focus on service excellence. - Ability to explain complex claim scenarios in easily understandable language for customers and claimants. Benefits - Full package of benefits for employees including leave programs, adoption assistance, and student loan repayment programs. - Continuous refinement and addition of benefits based on employee feedback. Company Description Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most.

Role Description This position is responsible for all National Construction activities for specified region. All projects are either customer driven (QVPN/Govt builds, IRU Customer builds, Reimbursable Relocations, LCD builds, Access Builds, & Wholesale Customer Builds) or backbone related (backbone relocations, diversity projects, & maintenance). The primary responsibility for this position is to complete all jobs under budget and within the requested timeframe. - “Pre-project approved” responsibilities include all oversight of field efforts with regards to conflict determination, scope of work creation, estimate development, and the securing of funding. - “Post-project approved” responsibilities include complete management of Engineering/Design, Permitting, Inspection, Construction, Splicing, Documentation, and Budget Analysis. Main Responsibilities - Direct and lead team of individual contributors who manage the design, development and implementation of all Construction activities within a specific region. - Manage and assure adherence to budgets, project schedules, work plans and performance requirements. - Establish, implement, and maintain administrative and technical procedures to ensure projects are completed in an efficient and cost effective manner within allocated budget and accounting guidelines. - Exercise financial controls within company financial systems, including review/approval of projects, purchase requisitions and oversight of approved contractors. - Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools, & systems for customers. - Manage multiple large OSP infrastructure projects and initiatives that require cross-organizational coordination to achieve organizational goals. - Exercise considerable latitude in decision-making under limited direction towards providing unique solutions to diverse and complex engineering problems/projects that typically have many alternatives requiring customization. - Effectively communicate with all levels of the organization. - Facilitate, delegate and lead cross-functional teaming to drive transformational change across multiple disciplines and functional organizations to improve processes, workflows and streamlining of functions. - Motivate and cultivate employee development through empowerment, driving a “culture of learning”, and actively engaging in employee’s development opportunities. - Develop and communicate vision to drive improved employee engagement and organizational results. - Other duties as assigned. Qualifications - Bachelors degree plus at least eight (8) years or more of communications industry experience in networking area demonstrating leadership and advanced technical knowledge as the primary leader directing the work of other professionals or equivalent work experience. - Ability to travel as much as 20%-30%. - Previous experience and knowledge in all aspects of Engineering, Equipment Installation, & OSP Construction, and contract policies and procedures, as well as, the Construction Certification Program requirements. - Experienced in the bidding, negotiation and approval of engineering, installation and construction contracts with multiple internal and external customers. Preferred Qualifications - Master’s Degree or MS in Computer Science or Engineering or equivalent experience preferred. - Knowledge of Lumen Proprietary Systems. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.