• Creation, follow up and communication of incidents • Ability to remain calm and with attention to detail under time pressure situations • Consistency in monitoring and procedure follow up and execution • Applying technical know-how to assess and troubleshoot issues • Act as liaise between business and technical teams • Identify recurring issues to address and resolve permanently

• Reviewing all client deliverables before they go out: quality control, copy accuracy, design consistency, and brand alignment • Managing and organising the team's workflow via Teamwork (project management, time tracking, utilisation schedules) • Overseeing and improving SOPs and project delivery processes • Supporting the delivery of websites across WordPress (Elementor preferred), Shopify, and Squarespace • Critiquing design and content work: flagging layout issues, font misuse, negative spacing, off-brand copy, and anything that shouldn't go to a client • Coordinating client communications using established templates, and managing escalations professionally • Contributing to and overseeing email campaigns, social media packages, and website copy • Supporting light HR and team coordination functions as required

• Performing callback for Cheques, DD, PO, inward, outward payments and EDD process Ensuring accurate callback is performed per SLA • Prioritization of transactions based on priority slab, amount, and currency. • Contribute to make changes in SOP, identify and report deviations to ensure wastage is eliminated. • Contribute to process improvements and support implementing improvements in the workflow of the process

• Manage recruiting workflows for BCBAs, RBTs, and clinical staff • Coordinate interviews, hiring pipelines, and onboarding processes • Support intake coordination, insurance verification, and scheduling alignment • Track credentialing, licensing, and compliance requirements • Maintain organized operational systems and documentation • Identify workflow gaps and help improve processes across teams