Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Up to 3 years fixed term contract. The Director of Billing Operations is responsible for leading all international billing processes of the Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for Advertising Sales, TV Distribution, Universal Pictures International, Universal Networks, and Brand Development, among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO's overall billing is ~$16 billion a year, of which International makes up ~$ 6 billion and encompasses over 150 company codes, varied currencies, tax structures, and systems. Process Governance - Manage & lead the O2C operations team and the BPO by providing clear guidance and goals. - Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance for both NBCU-wide and BPO-related - Understand BPO SLA's and deliverables and be able to execute accordingly - Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice - Work closely with GCFO and BPO leads in resolving and monitoring delivery services, - Drive continuous and sustainable improvements - Ensure adequate process documentation and training materials are developed and maintained. - Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports, and other activities.s - Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, and persuading business owners. Control - Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback, and learning opportunities. - Take a proactive role in developing initiatives and setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions and train team members on process, compliance, procedures, and system usage. Adhere to SOX, CGA, and Audit requirements - Actively seek Voice of Customer, Customer Satisfaction, and implement required improvements Technical & Process Support: - Be a Superuser for various Ledger systems such as SAP and other NBCU internal ERPs Other Responsibilities & Deliverables: - Take part in medium to high-impact projects or lead projects for system implementations, client implementations (new scope transitions), and process improvements; - This role works closely with the other Finance Operations Towers and acts as a unified department to support each other's goals and objectives. - Be the champion to drive standardization across the process - Provide OTC operations insights, advice, and improvement opportunities to VP GCFO, Sr Director Operations, and/or Global Process Owner. People Management: - Motivate positive working relations between GCFO, BPO, and business stakeholders. - Steward of NBCU culture and values towards BPO and captive staff. - Engage in Personal Development plan, training requirements. Qualifications Bachelor degree or equivalent in a finance related area (i.e. HEAO BE); Extensive experience in a similar position within an international environment (Entertainment industry preferred); Experience in Licensing or royalty based contracts Experienced people manager: proven ability to lead, motivate and inspire high performance within a high paced environment; Proactive coach and mentor, positive influencer: demonstrated background in developing team's collective, and individual, skills; Ability to lead an off-site team effectively; Excellent problem solving & decision-making skills. Able to work to tight deadlines. Persuasive communicator: proven ability to work across functions and manage key stakeholders, ability to ensure clarity of information, and to eliminate any ambiguity and confusion that may exist Ability to effectively present business initiatives and project plans Proven Project management skills Fluent in English and another European language is a pre Lean or six-sigma aptitude is a pre Experienced CRM user (i.e. SAP) Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Lead field execution across all active projects, ensuring schedule, safety, and quality performance • Oversee superintendents, field staff, and subcontractor execution • Establish and enforce field operations standards, QA/QC processes, and safety protocols • Partner with Commercial Director and project leadership to align on budget and performance • Drive workforce planning, staffing, and resource allocation • Interface with clients, leadership, and key stakeholders • Resolve escalated project and field execution issues • Implement standardized reporting, KPIs, and operational processes

• Build and deploy standardized Microsoft Planner templates for every live event, webinar, and content project. • Attend project meetings as an observer to capture notes in Microsoft Loop and update Planner boards in real-time. • Maintain the relationship between Teams sites, channels, and Planner plans. • Utilize Tags within Teams to direct communications to the right subsets of people. • Progressively refine master templates based on real-world delivery to ensure they become more accurate and reusable with every event cycle.

Role Description The incumbent has primary responsibility for all Commercially supported Vendor Team(s) including the areas of Registrar, Credentialing, Provider Data Management, Surprise Bill Services, NSA related Operations, and other claim supporting or regulatory functions as assigned. This role ensures the accuracy, quality, and reliability of operational processes, systems, and data across supported functions. The incumbent serves as an operational subject matter expert, supporting enterprise workflows, policy adherence, process optimization, and the integration of automation and efficiency initiatives. The role partners closely with Vendor(s) to manage performance, meet budget expectations, achieve operational metrics, and support continuous improvement. Additionally, the position evaluates and supports the onboarding of new vendor partners and may assume responsibility for additional operational areas as organizational needs evolve. Qualifications - Minimum bachelor's degree, or HS Diploma (or GED) and 4 years of related experience - Minimum 8 years' operations management experience, ideally managing healthcare provider data - Required licensures, professional certifications, and/or Board certifications as applicable - Knowledge of managed care business preferred - Knowledge of Vendor Management is required - Knowledge of the organization, products and systems preferred - Knowledge of general business principles, industry dynamics, market trends and specific operational details including Network Management and provider/provider group contracts preferred - Communication (written, verbal, listening), decision-making, judgment, analytical, team building, leadership, coaching, people management, multi-tasking, organizational, detail orientation, presentation, time management, problem solving and customer service skills - Ability to create, refine, implement and manage new and innovative processes - Ability to work effectively at detail and big-picture levels while moving projects forward - Ability to diffuse challenging situations and follow through with resolution - Ability to use software, hardware and peripherals related to job responsibilities including MS Office (Visio, Excel, PowerPoint and Word) - Ability to travel up to 25% - The individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone Requirements - Serve as subject matter expert on corporate and area projects and initiatives. - Oversee daily Vendor operations, including registrar activities, provider data maintenance, credentialing tasks, project work, ad hoc requests, and support for Surprise Bill/NSA related workflows and other operational functions as assigned. - Act as primary owner for all related KPI's, work with team to ensure compliance and constant improvement (both in terms of quality and turnaround time). - Serve as contact and subject matter expert for assigned areas with Legal on regulation issues affecting provider data and client deliverables. - Complies and assures compliance with all relevant governmental regulations and company policies. - Lead interdepartmental projects and serve as a member of multiple concurrent teams aimed at improving operations. - Design and implement business processes across assigned areas and maintain responsibility for ongoing business process engineering. - Develop short- and long-term strategies to support and align succession planning and business strategy. - Manage and monitor departmental budget and expenses. - Ad hoc support to Sr. Director and AVP, Operations as necessary. - Select, develop, and evaluate staff to ensure the efficient operation of department. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Benefits - Medical, dental and vision coverage with low deductible & copay - Life insurance - Short and long-term disability - Paid Parental Leave - 401(k) + match - Employee Stock Purchase Plan - Generous Paid Time Off – accrued based on years of service - 10 paid company holidays - Tuition reimbursement - Flexible Spending Account - Employee Assistance Program - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits