• Lead, coach, and mentor the Global Payroll Implementation team — fostering a culture of trust, accountability, and excellence. • Support the professional growth of team members, identifying development opportunities and promoting collaboration across regions. • Act as a strategic escalation point for complex implementation issues and ensure timely, effective resolution. • Own the delivery of global payroll implementation projects, ensuring timelines, quality, and compliance standards are consistently met. • Monitor progress against KPIs and SLAs, identifying risks early and implementing corrective actions. • Support team leads and specialists with issue resolution, prioritisation, and workload balancing across multiple projects. • Ensure smooth transitions between Sales handover, Implementation, and Payroll Operations phases. • Standardise and continuously improve global payroll implementation processes, tools, and documentation. • Partner with cross-functional teams (Product, Payroll Ops, Legal, Customer Success) to enhance workflows, automation, and system integrations. • Lead or support user acceptance testing (UAT), process validations, and change management initiatives for platform or procedural updates. • Ensure that implementation documentation, SOPs, and audit trails are accurate, complete, and easily accessible to operational teams. • Serve as the primary point of contact for key internal stakeholders, ensuring visibility into implementation progress, risks, and performance metrics. • Collaborate closely with Sales and Customer Success to align implementation readiness and set realistic client expectations. • Represent the implementation function in internal initiatives, contributing insights to shape global payroll strategy and operational excellence.

• Maintain and track the company budget; monitor actuals vs. forecast and report variances • Support financial reporting and assist with preparation of internal reports • Manage billing, accounts receivable, and collections tracking • Process accounts payable, including invoice review, coding, and payment tracking • Assist with payroll processing, ensuring accuracy of employee pay and deductions • Perform general ledger entries and monthly account reconciliations • Support month-end and year-end close processes • Maintain organized financial records and supporting documentation • Ensure compliance with internal financial policies and basic accounting standards • Assist with audit requests by gathering and preparing required documentation • Work with internal teams to resolve billing, payroll, and payment-related issues • Identify and suggest improvements to accounting and financial processes

• Lead, coach, and mentor the Global Payroll Implementation team — fostering a culture of trust, accountability, and excellence. • Own the delivery of global payroll implementation projects, ensuring timelines, quality, and compliance standards are consistently met. • Support team leads and specialists with issue resolution, prioritisation, and workload balancing across multiple projects. • Standardise and continuously improve global payroll implementation processes, tools, and documentation. • Serve as the primary point of contact for key internal stakeholders, ensuring visibility into implementation progress, risks, and performance metrics. • Represent the implementation function in internal initiatives, contributing insights to shape global payroll strategy and operational excellence.

• Collect weekly timesheets and hours from temporary workers via email, phone, text message, and WhatsApp. • Input contractor hours onto various Vendor Management Systems (VMS) in line with client requirements. • Submit weekly hours and payroll information between Thursday and Sunday for the relevant week ending. • Input and process contractor expenses accurately and within required deadlines. • Update the internal payroll system to ensure the Accounts team is aware of all payments due. • Ensure temporary workers are correctly aligned to either PAYE or outsourced Umbrella payment methods. • Complete and issue assignment confirmations/contracts detailing working hours, pay rates, client information, and assignment details. • Verify weekly pay rates on VMS platforms and ensure they match agreed internal rates. • Check and maintain correct weekly margins, ensuring pay rates, charge rates, and profitability remain accurate. • Monitor assignment end dates on VMS systems and proactively chase temporary workers regarding contract extensions. • Liaise with consultants, accounts teams, umbrella companies, clients, and temporary workers to resolve payroll or contract queries. • Maintain accurate payroll and contractor records in line with company procedures and compliance standards. • Ensure all payroll submissions are completed accurately and within strict deadlines.