• To manage global customer relationship for a strategic Nordics headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings. • Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone • Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution • Responsible for developing and implementing account strategy to ensure delivery • Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business • Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment • Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers

• Identify the right people at software companies to get discounts that we can offer to our 5.9M tech company members • Negotiate and close deals that are the best in market and/or exclusive that we can offer our company members • Deliver millions in software discounts to help startups, SMEs and mid-size companies grow

• Promote and sell BICS as a leading international Messaging Hub for traffic worldwide. • Manage messaging relationships with customers within the assigned portfolio and optimize profitability across both selling and buying activities. • Perform daily monitoring of customer traffic, win-back actions, promotions, and related commercial activities. • Facilitate cross-selling opportunities with customers. • Negotiate termination rates with existing accounts to maintain competitive cost structures for outbound traffic. • Coordinate activities aimed at maximizing traffic volumes, including fraud management activities. • Monitor traffic volumes daily to prevent illegal termination, AIT, and other fraudulent activities. • Participate in and coordinate investigations of fraud cases together with customers and suppliers within the assigned portfolio. • Ensure proper implementation of commercial relations within the operational framework and support effective cooperation with internal teams. • Coordinate financial, technical, legal, and administrative matters related to the messaging business, including billing, collections, dispute resolution, and contracts.

Title: Account Supervisor Location: Boston, MA Job Description: At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Supervisor, you will… Oversee and lead all account management processes. You will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands-on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a solution-oriented Account Supervisor who thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management. Be Accountable and Responsible - Provide strategic leadership for the Account Management team - Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency - Utilize experience to identify additional business needs and implement solutions - Incorporate senior staff from account management with other departments as project objectives or issues warrant - Manage and grow a team as a mentor and trusted advisor to account team - Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities. These are the qualifications we’re looking for - 5-6 years of account management experience within an advertising environment - Bachelor’s degree or equivalent experience - Experience with multi-channel campaigns, with a strong digital experience (CRM/Website), as well as media - Experience with Veeva PromoMats is a plus - Ability to evaluate competitive communications across categories, consumer, product, cultural trends, etc. - Willingness to roll up your sleeves in a highly collaborative environment - Advanced client management skills, especially as it relates to setting and managing client expectations - Superior professional communication and presentation skills - Commitment to the client, attention to detail, and strong problem-solving ability #LI-JK1 #LI-HYBRID At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed. MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices. The salary range for this role is [$76,000-$91,250], based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. And here’s how we live our values at MERGE - Ability. Mastering our craft - Agility. Delivering with a growth mindset - Humility. Collaborating for shared success MERGE is proud to be an Equal Opportunity Employer MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!