Title: Workforce Coordinator Location: Government Services Center United States Salary $55,129.69 Annually Location Government Services Center - Westtown, PA Job Type Full Time, Exempt Remote Employment Flexible/Hybrid Job Number 04450 Department Workforce Development Job Description: The Program Coordinator serves as liaison between the department and a diverse group of community stakeholders and county-funded organizations delivering social services targeted at providing housing stability for low-moderate income households including individuals and families experiencing homelessness in Chester County. Following is a composite of essential duties, tasks and accountabilities. - Prepare and oversee all administrative aspects of contracted program activities for county-funded non-profit organizations. Provide ongoing communication, customer service, and technical assistance consistently to strengthen programs for continued viability and success. - Strong administrative expertise, attention to detail and performance to ensure increased efficiency and effectiveness of contracted services. - Ability to interpret complex government regulations and contract obligations to ensure programmatic and financial compliance for multiple grant programs. - Plan, prepare, and submit funding applications and all required programmatic/fiscal reports by established due dates, most specifically for HUD's Continuum of Care Program and any other federal, state, or local programs administered by the department as assigned. - Conduct programmatic monitoring as required to evaluate compliance with program regulations; prepare and distribute monitoring reports to non-profit organizations. - Work within the Chester County Homeless Management Information System (CC HMIS) to track data quality, contract requirements, and contract outcomes and other variables for the activities assigned. - Oversee data collection requirements for state and federal programs using assigned reporting tools, including the Chester County Homeless Management Information System (HMIS). - Review vouchers and invoicing for valid expenditures and consistency in billing, monitor budgets, and track progress within DCD's Grants Information Financial Tracking System (GIFTS) for compliance with federal Uniform Guidance requirements. - Participate and contribute to grant writing opportunities as assigned. - Respond to requests for information, including internal/external requests for data. - Prepare for, coordinate, and facilitate meetings with non-profit organizations, consumers, County departments, and other interested parties. - Represent the department/county at committee meetings, presentations, forums, workshops, advisory boards, trainings, media events, and professional development conferences as assigned. - Prepare for, coordinate, and facilitate workshops and specialized training opportunities for non-profit organizations, consumers, County departments and other interested parties (e.g., targeted population case conferencing, Built for Zero sessions and HMIS data entry). - Perform other duties, tasks, and special projects, as assigned. - Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience. - Minimum of two years of job related experience. - Excellent verbal and written communication skills. - Intermediate skill to use a personal computer and various software programs. - Knowledge and skill with office equipment. - Strong customer service skills. - Strong organizational and time management skills. - Ability to work independently and proceed with objectives. - Accurate and detail oriented. - Ability to maintain confidential information and handle sensitive client-level data. - Ability to work as part of a team. Preferred Skills, Knowledge & Experience: - Knowledge of federal, state, and local program regulations and funding guidelines, including U.S. Department of Housing and Urban Development (HUD) Continuum of Care, Emergency Solutions Grant, and Community Development Block Grant programs; Community Services Block Grant program. - Prior leadership experience in a collaborative work environment. - Ability to use appropriate decision making skills to carry out written or verbal instructions. - Strong professional ethics. - Ability to handle and resolve recurring problems. - Ability to establish priorities and adjust as needed (remain focused on daily operations). - Ability to carry tasks to completion. - Strong interpersonal skills. - Ability to multi-task. - General knowledge and understanding of County of Chester policies and procedures. Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have: - Intermediate Microsoft Office skills - Basic Adobe Acrobat Pro skills - Basic Internet skills (for research purposes) - Basic online meeting skills (Zoom, Microsoft Teams, Webex, etc.) - Working knowledge of Homeless Management Information Systems, GIFTS Online (Blackbaud Grantmaking), E-Snaps, HUD HDX, and Sage Physical Demands: While performing the duties of this position, the employee is frequently required to stand, walk, sit, and talk or hear. Occasionally, the employee will need to reach above shoulders, climb stairs, and lift items. On rare occasions, the employee will need to work with arms above shoulders; kneel, stoop, crouch or squat; and twist or rotate at the waist. There are no special vision requirements listed for this position. Work Environment: - The noise level in the work environment is usually quiet to moderate. - The position may work under the guidance of a Hybrid Remote Work Procedure. Other: - Ability to work extended hours and/or weekends, as assigned and if necessary. - This position requires professionalism, strong decision-making, and communication skills and the ability to work within a collaborative team environment.

Role Description As a Reverse Supply Operations (RMA) Analyst with EOS IT, you will play a pivotal role in optimizing the reverse supply chain processes related to IT infrastructure. This position involves analysing, managing, and improving operations related to returns, repairs, and recycling of networking hardware. The Analyst will work closely with IT teams, vendors, and service providers to ensure the efficient and cost-effective management of IT infrastructure products in the reverse supply chain. What You'll Do: - Returns and RMA Processing: - Analyze returned products, categorize issues, and work with technical teams for efficient resolution. - Manage Return Merchandise Authorization (RMA) processes, ensuring accuracy and completeness. - Troubleshoot and root cause supply chain issues by working with cross-functional teams and stakeholders. - Coordinate swap and return activities for faulty part materials ensuring tracking through to closure. - Remanufacturing and Repair Operations: - Collaborate with IT support and engineering teams to optimize remanufacturing and repair processes for networking hardware. - Coordinate logistics activities across warehouse, technicians, vendors and service providers to support timely movement of materials. - Monitor and report on the performance of remanufacturing and repair operations. - Identify opportunities for cost savings and improvements in repair turnaround time. - Data Analysis and Reporting: - Utilize data analysis tools to assess the efficiency and key performance indicators (KPI) of RMA reverse supply chain operations. - Generate regular reports on key performance indicators (KPIs) related to reverse supply operations. - Provide insights and recommendations based on data analysis to support operational improvements and leadership decision making. - Process Improvement & Escalation: - Identify process gaps, evaluate root cause and recommendation to solutions to improve execution and operational efficiency. - Ensure timely escalation of operational risk, delays or unresolved issues to core team or appropriate cross functional team where required. - Collaboration and Communication: - Work closely with IT support teams, procurement, logistics, quality control teams and cross functional partners. - Collaborate with external vendors, OEMs and service providers to ensure smooth reverse supply chain operations. - Communicate effectively to ensure alignment on IT networking reverse supply chain objectives. Qualifications - Bachelor's degree in information technology, supply chain management, or a related field. - Previous experience in IT networking or related technology products reverse supply chain. - Strong understanding of IT networking hardware and related technologies. Company Description EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Review and validate sales quotes. • Provide hands-on support and guidance through Service Requests and Heritage Requests. • Assist workflows and processes managing opportunities through the QTC cycle. • Facilitate regular solution sessions with Sales Teams.

• Drive End‑to‑End Operational Excellence • Own and optimize end‑to‑end processes across business units, enabling robust operational support for the long-range plan. • Identify opportunities to simplify, standardize, and improve how work gets done, balancing global consistency with local market needs. • Lead continuous improvement initiatives that enhance speed, clarity, and effectiveness for business teams. • Support Network Optimization efforts across the I&I organization aligned with long-range plan priorities • Provide oversight of key international operations disciplines, including pipeline management and co-packer/co-manufacturer performance tracking • Partner with regional operations managers to ensure processes and partner capabilities enable commercial priorities and growth strategies. • Support commercial leads on sales operations facilitating smooth execution of strategic priorities. • Act as a central connector across markets to share best practices and drive alignment. • Enable Strategy Execution • Translate international commercial strategy into clear operational plans, milestones, and success metrics. • Support annual planning, long‑range planning, and key transformation initiatives impacting international operations. • Leverage analytics to drive visibility, efficiency and fact-based decision making across I&I. • Deliver Governance & Performance Tracking Frameworks • Define and monitor key operational KPIs to provide visibility into performance, risks, and opportunities. • Establish governance forums and operating rhythms (e.g., business reviews, performance updates) to drive operational accountability. • Lead Through Influence • Collaborate cross‑functionally with Sales, Finance, IT, Supply Chain, and other enabling teams across geographies. • Influence senior stakeholders and lead change without direct authority. • Support change management for new processes, tools, and ways of working.